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Floriana Grundy
I've seen several questions about this, but never an answer. On several streaming services like Netflix, Hulu, Paramount, etc, I was getting a black screen with no video and could only hear the audio. I use Chrome, but checked Safari and was also getting the issue. I followed all of the troubleshooting steps on Netflix's website; still nothing. However, I found a fix so I wanted to share:
Unfortunately, this doesn't help my issue at all. I have been struggling with this ever since I bought a MacBook Pro. This issues happens with Hulu, Paramount+, Peacock, etc. I can't rely on my Mac to stream video. I have to get my iPad Pro for that ?. I tried Safari, Chrome, and Edge and issue is the same every time. I think this is a Mac related issue rather than a browser issue. I am going to contact apple support on this and will update here.
I have been struggling with this forever and couldn't figure out why it was so intermittent. I finally figured out why on my system it was happening. I use multiple screens and will stream while I work. While working I sometimes need to create a video of my screen so I'll pause the streaming, and open up Camtasia to record my screen. If any screen recording software is open all the streaming services will only show black screen with audio. Make sure you have any software that records your screen is closed out. For me that is Snagit, Camtasia, Vidyard, ect.
I had similar problem. I have macbook2023 connected to monitors through dell d6000 universal docking station. Since dell uses DisplayLink technology.. as soon as I connect MacBook to docking station .. currently running Netflix video turns blank with audio streaming on...
I have also been struggling with this forever too. It started again this morning and thankfully found this post. I had my iPad plugged in as a monitor and it turns out this was the cause! Can't believe I'd never noticed this correlation either. Thanks for solving this mystery!
So it was a crashed background process which led to the black screen issue. The Mac even said "Your screen is being observed" at the user login. That may could happen with similar recording software / screen recordings as well.
Just talked to thew Apple Tech support and got a resolution. This is happening due to an interference from one of the "Login items" load during the startup and running in the background. In my case, it was the DisplayLink drive I have installed to support multiple monitors. When I disable the DisplayLink, the issue was resolved immediately. If you don't use DisplayLink, you can troubleshoot the issue by starting Mac in the Safe Mode. Please follow steps below.
Please stream videos in the SafeMode and see if the issue exists. If you can watch videos in the Safe Mode, then issues is with one of the login items and/or extension you have installed. Please restart the Mac. After that, start disabling login items one-by-one to find the defective item.
oh man, but this doesn't help much if you don't use chrome at all and you are still getting the black screen. this is such a puzzle and I am really really surprised no one has found causes and fixes for this yet. like its happening at least twice a month for me now on any streaming that isn't Netflix and I ONLY use safari.(but I still checked the others and they all have same prob too) I have done so much troubleshooting, restarting, turning off any ad blockers and pop up blockers, clearing cache (pain the the rear too that one), and logging in and out of everything all the way to restarting the internet and computer for a full restart cycle. I just wanted to watch some wheel of time on my day off. surely, someone out there knows why this is happening? (MacBook Pro with M1 and Ventura)
Same issue. Was able to make the changes in Chrome and am able to have both sound and video when screen mirroring to TV. Still black screen when trying to screen mirror movie purchased from Apple TV from Mac to TV. Works perfectly when using iPad. Odd.
Was trying to Chromecast Screen or Apple Mirroring The Matrix on Max.com and filter it via ClearPlay but the video was not showing up only the audio... Tried updating/upgrading chrome, ClearPlay extension and nothing... Came across this amazing apple community post and BAM... was able to Chromecast Screen or Apple Mirroring with video and audio... Thanks for taking the time to post.
THANK YOU for this comment!!!! This is what solved my problem! I checked all my apps that records screens and they were not running. I have been trying to figure this one out for so long. Why on earth does iPad sidecar cause this? That is so crazy!
Hi Nicole
I have only just started using Netflix so I may not be able to answer your question directly, but I have been watching films etc in their original language but with Portuguese subtitles which is helping me to learn how things might be phrased in Portuguese. I have tried watching with films dubbed in Portuguese but so far it seems to be just Brazilian Portuguese and I really want to work on my european pronunciation.
When you start to watch something, if you look on the floating bar at the bottom of your screen, on the left is a square shaped speech bubble. Here you can turn on dubbing and subtitles and choose which languages you want.
I live in Portugal now but before moving here from the UK, I used to watch programmes on the RTP.pt website. I could watch some programmes live (but not all due to licensing laws) but also past episodes of soaps,documentaries etc on the RTP player tab. I have no idea if this will work in America. There is also the TVI channel
All the best
A nice benefit of subtitles and closed captions on Hulu is that you can choose English or Spanish, when available, format captions, and each profile can manage captions independently. They can also be turned on and off based on the content being watched.
Cox Contour TV is a cable service from Cox Enterprises. Cox also offers a streaming device that works with any TV and provides access to Netflix, Prime Video, Hulu, Disney+ and other streaming services.
A streaming device, aka streaming media player, is a physical piece of hardware. It connects to your TV through the HDMI port and uses your internet connection to stream online content to your TV, making it possible to access all your favorite services in one location.
You can turn captions for Roku on or off for the device itself or within individual channels that you download. Note that the availability of captions through Roku depends on the service provider offering them.
As the lines between subtitles and captions continue to blur, perhaps none has become more confusing than the difference between subtitles for the d/Deaf and hard of hearing (SDH) and closed captions (CC).
Both subtitles and captions are timed text files synchronized to media content, allowing the text to be viewed at the same time the words are being spoken. Captions and subtitles can be open or closed.
Closed captions are designed for d/Deaf and hard-of-hearing audiences. They communicate all audio information, including sound effects, speaker IDs, and non-speech elements. They originated in the 1970s and are required by law for most video programming in the United States and Canada.
SDH often emulates closed captions on media that does not support closed captions, such as digital connections like HDMI or OTT platforms. In recent years, many streaming platforms, like Netflix, have been unable to support standard broadcast Line 21 closed captions. This has led to a demand for English SDH subtitles styled similarly to FCC-compliant closed captions instead.
But in recent years, rapid developments in streaming content and the globalization of media has shaken up the popular nomenclature across the world. This has left viewers and users of these accessibility services scratching their heads and wondering how SDH and CC are different.
SDH subtitles and closed captions are both capable of supporting placement. Viewers often find SDH and CC are placed in the bottom center, with movement to the top to avoid lower thirds. Some styles of CC may include horizontal placement to indicate speaker changes.
Caption placement is usually implemented by a captioner and cannot be adjusted by the user unless the captions are formatted to 708 standards. According to FCC rules, captions must be positioned in such a way to avoid covering important lower third graphics.
Streaming services that follow this trend include Netflix and Amazon. EncodingThe move from analog television to high-definition (HD) media over the last 20 years had major implications for the encoding of closed captions and subtitles.
HD disc media, like Blu-ray, does not support traditional closed captioning but is compatible with SDH subtitles. The same goes for some streaming services and OTT platforms. SDH formats are increasingly used on these platforms due to their inability to support traditional Line 21 broadcast closed captions. That being said, some classic captioning formats, like SCC, have proven to be versatile across television and digital formats.
Apple TV+ is one of such platforms offering a wide array of accessibility choices for viewers on select programming. Depending on the program chosen, a viewer could find themselves choosing between CC and SDH. So why offer this?
The answer can be different depending on the platform, but by offering both options, viewers are able to choose the format that they prefer. In situations where there is no distinction made between CC and SDH, the file could be considered one in the same.
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