15+ Years exp :: ServiceNow ITOM CMDB Program Manager :: Dallas, TX

[Suvendu Adhikari]

Position: ServiceNow ITOM CMDB Program Manager
Location: Dallas, TX (Onsite)
Duration : 12 months+
Rate :  $70/hr C2C

 

Job Description:

 Program & Platform Leadership

Lead ServiceNow programs spanning CMDB modernization, CSDM adoption, ITOM enablement, and enterprise service visibility.

Coordinate delivery across multiple teams, workstreams, vendors, and geographies, ensuring disciplined execution and outcome accountability.

Proactively manage risks, issues, and dependencies; drive timely decision making and course correction.

 

 Capability modelling & CSDM Enablement

Lead the persistence of Technical Services and Business Services capabilities in ServiceNow using the Common Service Data Model (CSDM).

Partner with Architecture and Service Owners to align capability models, Resiliency boundaries to both business intent and operational reality, avoiding fragmentation or duplication.

 

 Radar Alignment and Data Model Extension

Evaluate and define when and how Radar‑based capability facets (such as maturity, criticality, or strategic relevance) and Resiliency boundaries should be represented in ServiceNow.

Lead decisions on extending the ServiceNow data model (e.g., adding fields or attributes) where justified.

Act as the bridge between enterprise frameworks and practical CMDB implementation.

 

 Governance, Risk & Compliance

Ensure programs comply with enterprise governance, risk, security, and regulatory requirements.

Establish standard program artifacts, stakeholder and executive reporting, and controls aligned with project management and audit standards.

Drive disciplined execution using agile and PMLC/SDLC practices.

 

Financial and Capacity Management

Manage program budgets, vendor spend and forecasting in partnership with Finance and procurement teams.

Oversee vendor delivery ensuring scope, quality, and value realization.

Ensure effective capacity planning across internal teams and external partners.

 

Stakeholder & Executive Management

Serve as the key point of contact for senior stakeholders and leadership for assigned programs.

Translate complex technical initiatives into clear, executive level updates, decisions, and trade off options.

Build strong alignment across technology, business, and governance stakeholders.

 

 

Required Experience & Qualifications

·         10+ years of experience in Program or Project Management within enterprise environments.

·         5+ years of ServiceNow projects delivery with deep exposure to CMDB, ITOM, and ITSM.

·         Proven experience managing cross functional programs with regulatory and enterprise impact.

·         Strong understanding of:

·         ServiceNow CMDB architecture and data models

·         CSDM concepts and service modeling

·         Discovery, Service Mapping, integrations, and data quality governance

·         Ability to link CMDB strategy to business outcomes such as resilience, automation, risk reduction, and decision support.

 

Education & Certifications (Preferred):

·         Bachelor’s degree in technology, Engineering, Business, or related field.

·         PMP, PgMP, or equivalent program management certification.

·         ITIL v4; ServiceNow CMDB / ITOM certifications preferred.