16+ years exp :: Account Delivery Lead :: Basking Ridge, NJ (Onsite)
Suvendu Adhikari
Position: Account Delivery Lead
Location: Basking Ridge, NJ (Onsite)
Duration : 12 months+
Rate: $85/hr C2C
Mandatory Skills:
Strong experience in Delivery Management and Account Operations. Customer & Stakeholder Management. Project & Program, Financial, Risk Management.
Role Description Skills:
The Account Delivery Lead is responsible for driving overall account success through strong delivery governance, customer relationship management, operational excellence, and business growth. The role focuses on ensuring high-quality service delivery while identifying opportunities to expand the account through transformation initiatives, additional services, and strategic engagements.
Delivery Management Own end-to-end delivery accountability across projects, support, managed services, and transformation programs. Ensure delivery commitments are met within agreed SLAs, KPIs, timelines, budget, and quality standards. Drive operational governance, risk management, escalation handling, and service improvements. Manage resource planning, utilization, forecasting, and delivery capacity. Ensure adherence to compliance, security, and organizational delivery processes.
Coordinate with cross-functional teams including engineering, PMO, infrastructure, cloud, application, and support teams. Business Growth & Transformation Identify opportunities for account growth, expansion, and value-added services. Support new business proposals, solution discussions, and customer presentations. Drive transformation initiatives including cloud migration, automation, optimization, and modernization programs.
Partner with sales, pre-sales, and leadership teams to improve account revenue and margins. Contribute to strategic roadmap planning and long-term customer engagement. Account Management Act as the primary delivery contact for customer stakeholders and leadership teams. Build strong customer relationships and establish trusted advisor status within the account. Understand customer business priorities and align delivery strategies accordingly. Lead governance meetings, executive reviews, and customer communication forums. Ensure customer satisfaction through proactive engagement and operational excellence.