Power Platform Support Engineer :: Marysville CA (Onsite)

[Maxwell Jacob Freidman]

Position: Power Platform Support Engineer

Location: Marysville CA (Onsite)
Duration : 12 months+
Rate :  $60/hr C2C

 

 

MS Power Platform, Power Automate Desktop, Copilot, Development & Support Project Experience

 

Job Summary
high-level requirements for a managed services provider to support our Power Platform environment:

·         Scope of Support: Microsoft Power Apps, Power Automate (cloud flows), Power Automate Desktop (RPA bots), and Power Virtual Agents (chatbots).

·         Primary Responsibilities:

o    Incident Troubleshooting – Quickly diagnose and resolve issues when apps, flows, RPA bots, or chatbots break or encounter errors.

o    Provisioning Requests – Handle ~10 requests per month for environment/app provisioning and access management (e.g., adding users to Dataverse or environments).

o    Incidents — ~18/month (it is increasing)

o    Bot Management – Oversee ~15 Power Automate Desktop RPA bots on virtual desktops, ensuring they run reliably (scheduling, runtime issues, etc.).

o    Environment & Policy Management – Administer Power Platform environments and enforce governance policies (monitor usage, maintain DLP policies, etc.), including upkeep of the existing Center of Excellence (COE) Dashboard for oversight.

o    Dataverse Administration – Manage Dataverse capacity, provisioning of new instances, and user access controls.

o    Virtual Agents Support – Maintain and support Power Virtual Agents chatbots (monitor health, publish updates, troubleshoot chatbot-related issues).

o    User Support & Recommendations – Serve as the dedicated point of contact for Power Platform queries, providing best-practice guidance to users and, when necessary, escalate issues to Microsoft Support (opening support requests with Microsoft as needed).

o    Minor Enhancements – Implement small configuration changes or improvements; limited building new simple apps/flows/bots.

o    Service Requests

·         Support Model: Mirrors our Microsoft 365 support approach, including aligned SLAs (response and resolution times similar to M365 support standards).