IT/OT Infrastructure Support Engineer | Cincinnati, OH | Manufacturing/Lifescience |10+ Years | H1B & USC

[shruteesh IT]

IT/OT Infrastructure Support Engineer

Location: Cincinnati, OH #Onsite Preferred / Open to remote

Rate: $60/hr. on C2C

Experience: 10+ Years 

Work Authorization: H1B & USC 

Domain Experience – Manufacturing/Lifescience

Mandatory Skills (with Required Experience)

• End-to-end IT/OT troubleshooting in laboratory and manufacturing environments 8+ years
• Root cause analysis (RCA) and incident management 8+ years
• GxP/GMP regulated environment support and compliance 5+ years
• Windows Server Administration and troubleshooting 5+ years
• Active Directory, authentication, and authorization troubleshooting 5+ years
• VMware virtualization administration and support 4+ years
• Network troubleshooting (DNS, DHCP, VLANs, Routing, Switching, Firewall concepts) 4+ years
• Storage, Backup, Retention, Recovery, and Restore validation 4+ years
• IT/OT infrastructure support within shared-service environments 5+ years
• Lab system support (LIMS, CDS, Instrument Connectivity) 3+ years
• Manufacturing systems support (SCADA, HMI, Historian platforms) 3+ years
• Technical documentation, incident reporting, and CMDB maintenance 5+ years
• Vendor coordination and third-party support management 3+ years
• Stakeholder communication and escalation management 5+ years

Key Skills:

• Demonstrated ability to own end-to-end troubleshooting for IT/OT issues impacting lab and manufacturing operations, using a structured approach to isolate root cause and drive permanent fixes.
• Strong capability to operate within a shared-services and limited-privilege model by collecting evidence locally, escalating effectively to the correct resolver group, and following through to closure.
• Working knowledge of regulated (GxP/GMP) expectations as they apply to IT/OT support, including documentation discipline, audit readiness, and risk-based decision-making. Experience supporting or coordinating backup, retention, storage/capacity, and recovery readiness for lab and OT workloads
• Comfortable verifying logs, test restores, and addressing gaps proactively.
• Ability to define technical requirements for lab and OT connectivity (ports/protocols, access needs, performance expectations) and coordinate implementation across global/shared service teams (e.g., Networking, Cybersecurity, IAM, Server/Windows, VMware/Virtualization, Storage/Backup, End User Computing) and vendors.
• Working knowledge of Windows administration fundamentals and enterprise identity concepts (e.g., Active Directory groups/access patterns) and the ability to troubleshoot authentication and authorization issues.
• Experience with virtualization platforms and concepts (e.g., VMware), including diagnosing issues spanning host, VM, network, storage, and application layers. Practical understanding of network fundamentals (switching/routing concepts, VLANs, DNS/DHCP, firewall rule intent) sufficient to troubleshoot connectivity issues and request correct changes from network/security teams.
• Familiarity with lab and manufacturing system environments (e.g., LIMS/CDS/instrument connectivity, SCADA/HMI/historian ecosystems) and the ability to work with vendors and SMEs to restore service quickly.
• Strong documentation skills, including producing clear incident notes, RCA summaries, connectivity requirements, and maintaining asset/CMDB accuracy.
• Effective planning and prioritization skills across concurrent incidents and project work, including stakeholder communication, expectation-setting, and escalation based on business risk.
• Strong verbal and written communication skills; able to translate technical issues into business impact and risk language for non-technical stakeholders.

 

 

Thanks & Regards

 

Shruteesh Kumar A

Senior Recruitment Specialist

Email: shrutee...@stiorg.com | Web: www.stiorg.com

LinkedIn:  linkedin.com/in/shruteesh

100 Overlook Center, Suite 200 | Princeton, NJ 08540

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