L2 Engagement Leader :: St. Louis, MO :: Contract

[Abhishek Tyagi]

Hello,

 

Hope you are doing well!

 

This is Abhishek Tyagi (Sr. Talent Acquisition Specialist) associated with Tekishub Consulting.

Please share only relevant candidates for the role.

 

Title: L2 Engagement Leader
Location: St. Louis, MO - Onsite
Duration: Contract

 

Job Description:

Experience

• 10+ years of progressive experience in IT application support / production operations in a managed services or outsourcing environment.
• Minimum 5 years in a leadership or managerial role overseeing multi-tier support teams (L1/L2/L3).
• Proven experience in standing up new teams, building processes from the ground up, and driving operational maturity.
• Hands-on experience with both Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms).
• Strong track record of managing customer relationships at a senior level in financial services or similarly regulated industries.
• Experience driving left-shift / knowledge transfer programs across large application portfolios.

Technical Skills

• Batch scheduling & monitoring: CA7, Autosys, Control-M (familiarity with at least two).
• Mainframe environment: JCL, COBOL, DB2, CICS — working knowledge sufficient to guide L2 team.
• Open Systems: Java/J2EE, middleware (MQ, Kafka), Linux/Unix, SQL databases.
• ITSM platforms: ServiceNow (Incident, Change, Problem Management modules).
• Monitoring & observability: Familiarity with tools like Splunk, Dynatrace, AppDynamics, Nagios, or similar.
• Automation & scripting: Python, Shell scripting, or PowerShell; exposure to RPA or intelligent automation is a plus.

Leadership & Soft Skills

• Exceptional stakeholder management and executive communication skills — ability to influence without authority.
• Strong organizational and coordination skills to manage dependencies across 10+ portfolios and 50+ applications.
• Data-driven mindset — ability to define metrics, build dashboards, and present insights to drive decisions.
• Proactive, self-starter attitude — comfortable operating with ambiguity during the team's ramp-up phase.
• Experience managing onshore-offshore delivery models with cultural sensitivity and time-zone awareness.
• Strong problem-solving and conflict resolution capabilities.

Preferred Qualifications

• ITIL v4 Foundation or higher certification.
• Experience in financial services / wealth management / brokerage industry.
• Familiarity with DevOps practices, CI/CD pipelines, and shift-left methodologies.
• Exposure to AI/ML-based automation for IT operations (AIOps).

 

Thanks and Regards,

Abhishek Tyagi

Senior Talent Acquisition Specialist

TekisHub Consulting Services

📍 1000 N West Street, Suite 1200, Wilmington, DE, 19801

📧 Abhi...@Tekishub.us | 🔗 LinkedIn

tekishub.com/

Global : USA | Canada | India | Singapore | UAE