Business Analyst (Must be from Healthcare Insurance Domain)---------------Remote (Jackson, MS)--------------------USC/GC Only
kannan G
Hello,
How are you?
Email me if you have matching resources for the requirement below on C2C, with an expected pay rate: kan...@multivision-inc.com
LinkedIn is Mandatory for the role. Please share resumes along with your LinkedIn URL. Contact me only through email.
Business Analyst (Must be from Healthcare Insurance Domain)
Location – Remote (Jackson, MS)
Client: GTech/State Client
VISA: USC/GC Only
Experience Required: Expert (Must be 12+ years of experience)
C2C/1099/W2
$55/hr on C2C
Position Type: Remote (NOTE: Mandatory 6-week onsite training period in Jackson, MS. After completing the initial 6 weeks of hands-on training onsite, this position transitions fully remote. This role requires a fingerprint screen, and it could take a month to get the results. Candidate has to wait until the fingerprint results are returned to join the position.)
- Candidate must have experience serving as primary point of contact for users experiencing help desk-related issues.
- Experienced analyst with a background in diagnosing system problems resolve user inquiries for manual data manipulation.
- Based on documented incidents in the JIRA ticketing system, email, or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
- Experience in interacting with DHS program areas and technical staff regarding business and information technology needs.
- Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution.
- Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
- Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
Required Skills/Experience -
- Applicants must have at least 5+ years of experience with an automated system for determining benefits for SNAP, TANF, or E&T.
- Proficiency with JIRA (documented change system)
- Proficiency with Windows apps
- Certified Professional Business Analyst.
Regards
Kannan Ganesan
Senior Technical Recruiter
linkedin.com/in/kannan-ganesan-938002133
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