Re: [#780728048] Live GOMC webinar: “More success, less stress with GOMC”
Online Challenge
Thank you for writing in. I am so sorry for the delayed response. Over the weeks, we have been receiving a lot of queries about the Google Online Marketing Challenge and are doing our best to answer them at the earliest.
We have a compiled a list of the most common questions that our participants and professors ask and provided the answers below:
1) 200$ CREDIT NOT RECEIVED
We had a technical issue because of which accounts were not getting credited recently. However, we are glad to inform you that the matter has been resolved and if you check your AdWords account, you should be able to see the $200 credit now. In case, you are unable to see the credit as yet, please wait for the next seven business days to ensure that the credit is reflected after you have ensured the following:
a) Your account has been set up in USD only and not in any other currency. In case, you have set up your account with a different currency, please create a new account in USD with a different email
address and upload the same on the student dashboard. We will credit the account accordingly.
b) Your account does not have any billing information entered. If yes, follow the steps mentioned in point (a)
c) Your account is not linked to a My Client Center account. If, yes, please unlink the account and update the Customer ID of your AdWords account in the student dashboard once again and we will credit the account.
In case, all of the criteria is met and the account has still not been credited after seven days, please write to us at onlinec...@google.com and we will be glad to check it up for you.
2) VERIFICATION EMAIL NOT RECEIVED BY PROFESSOR
Our system automatically sends an email to the professor once they have signed up for the Online Challenge in the student dashboard. In case, your professor has not received the email, it may be possible that the email has been blocked by the spam settings of your professor's email provider.
Please ask your professor to check their spam folders for the email. If they are still unable to locate the verification email, please ask them to write to us at onlinec...@google.com with the following information:
a) Email address of your professor
b) Email address of the team
c) Confirmation that the professor authorizes this team to participate in the 2011 Online Marketing challenge.
3) QUESTION ABOUT GOOGLE ADWORDS
While we have attempted to answer some of the most commonly asked questions in the student guide ( https://docs.google.com/a/google.com/viewer?url=http://www.google.com/onlinechallenge/files/student_guide.pdf&pli=1), we do understand that you may have some more questions which may not have been answered in this guide. For such questions, the
AdWords Help Center would be your best resource. You can visit the AdWords Help Center here: http://adwords.google.com/support/aw/?hl=en
4) VOUCHER FOR PROFESSORS
In order for professors to obtain an AdWords voucher, you need to create an AdWords account at www.adwords.google.com and enter billing information. Once you have entered the billing information, please write to us and we will provide you with the promotional code.
Note that an activation charge might be charged. To know the amount of the activation fee, please visit https://adwords.google.com/select/AfpoFinder
Once the promotional credit has been exhausted or has expired, your campaigns will continue to accrue costs for which you'll be billed. If you don't want to accrue costs in excess of your promotional credit amount, pause your campaigns at any point to stop advertising activity.
If you have additional questions, please write back to us at onlincec...@google.com
Sincerely,
The Google Online Marketing Challenge Team
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To access your AdWords account, please log in at: https://adwords.google.com