FW: New Webcast: Next Generation Social Support

[John David Smith]

Anybody interested in this?  I’ve got a conflicting appointment, or I think I would go.

 

I know Joe Cothrel – he’s a good guy and does good outside-in (sociologically oriented) research.  And there were a couple folks from Autodesk in the last “Foundations of Communities of Practice” workshop who were really good.  So that’s why I think this webinar might be a good bet.

 

John

* John David Smith ~ Voice: 503.963.8229 ~ Skype & Twitter: smithjd

* Portland, Oregon, USA http://www.learningAlliances.net

* "True politics, worthy of the name -- and the only kind I will practice --

* is the politics of service to one's neighbour; service to the community;

* service to those who will succeed us." Vaclav Havel

 

From: Lithium Technologies [mailto:mark...@lithium.com]
Sent: Wednesday, January 25, 2012 8:16 AM
To: john....@learningalliances.net
Subject: New Webcast: Next Generation Social Support

 

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	A Live Webcast from Lithium Next Generation Social Support Feb. 8th @ 10:00AM PT/18:00 GMT Dear John, Companies like Autodesk are driving millions in ROI annually from social support because it delivers better service at a better value. Next generation Social Support is about dialing it up a notch—maximizing that value by making it a fundamental part of the support ecosystem, fully integrated with the systems and processes that make your company run. What strategies and tactics will help you catch up with the current state of the art in social support? What will help you leap ahead? Join Lithium Chief Community Officer, Joe Cothrel, and Autodesk Community & Social Media Program Manager, Brian Kling, as they share their experiences with some of the world's most successful social support efforts. You will learn: 1.     Four kinds of integration most critical to social support success 2.     Ten future trends for achieving social support leadership 3.     Key considerations and dimensions of CRM integration (case study) 4.     Key business outcomes of a successful social support effort Best regards, The Lithium Team Live Webcast Date: Wednesday, February 8, 2012 10:00AM PT | 1:00PM ET | 18:00 GMT Featured Speakers Brian Kling Community & Social Media Program Manager Autodesk Joe Cothrel Chief Community Officer Lithium   Visit Our Community   Connect on Facebook   Follow Us on Twitter 6121 Hollis Street, Suite 4, Emeryville, CA 94608 | 510.653.6800 | lithium.com ©2012 Lithium Technologies, Inc. All Rights Reserved

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