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We understand that limited use of non-approved cameras may be necessary in certain situations. Netflix is available to navigate those specific image capture decisions. Please reach out to your Netflix point of contact with any questions or concerns specific to your production. For information on using Non-Approved Cameras see: Non-Approved Cameras: Recommended Settings & Best Practices.
Note: Not all cameras that meet these capture requirements are approved. These requirements are the minimum specifications necessary for a camera system to be considered for approval. Other attributes must be taken into account such as dynamic range, form factor, stability, workflow compatibility, and more.
Cameras that have been approved for Netflix productions are listed below. We will continue to maintain and update this list as new camera systems become available and are evaluated by our technologists.
While not required for Netflix productions, the following best practices will help productions avoid common pitfalls and workflow errors that can lead to added costs, lost time, or creative compromises.
To ensure on-set framing meets the creative and technical needs of your production, a framing chart should be shot before principal photography begins and processed through the dailies, editorial, and VFX pipelines.
When using anamorphic lenses, extra resolution may be required for capture. Camera selection should take this additional need into account. Cameras that meet this resolution requirement and are approved for anamorphic capture are designated in the list above. If you are unsure if your desired camera system has the necessary resolution or have questions about anamorphic capture, Netflix is here to help. Please contact your Netflix project lead to discuss implications or concerns.
In some instances, productions may require the use of approved cameras with external recorders. The recording format should be in line with minimum requirements outlined at the head of this document, and should be discussed with your Netflix point of contact.
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.
We want all of your favorite video streaming services to be included as a part of Binge On. If your go-to video streaming service isn't part of the program yet, tweet us your favorite service @TMobile, along with the hashtag #BingeOn. If they meet our requirements, we'll investigate the feasibility of adding them. No one pays to join and no money is exchanged.
If you are a streaming service provider click here, send us an email and we'll get back to you to begin the process. See FAQs below for more information about technical criteria.
T-Mobile will review all submissions to ensure identification of video stream and technical requirements, including optimization for mobile viewing.
T-Mobile is committed to maximizing YOUR choice and providing access to as many great providers as possible.
Binge On optimizes video quality for smartphone screens. As a result, it provides a great DVD-quality experience (typically 480p or better) for all detectable video while using a fraction of the data, unless a provider chooses to opt-out of the program. To date, no providers have opted out of Binge On. If you have Binge On and want to disable it, we will no longer optimize video for viewing on a mobile device. Your videos may stream at a higher resolution (e.g., HD); however, you will no longer have the ability to stream for free from participating streaming services or have video optimized for your smartphone screen, resulting in faster usage of your high-speed data. You can always change your mind and enable Binge On any time to start enjoying the benefits again.
Binge On is automatically enabled so your data will stretch up to three times further when you are streaming video, unless a provider chooses to opt out. If you disable Binge On, video streaming will no longer be optimized and video resolution will default to the highest available based on the streaming service (e.g., HD). This will also result in your 4G LTE data being consumed faster, and all video streaming will count toward your high-speed data. Of course, you are free to disable Binge On at any time, and then enable it again whenever you like.
Absolutely nothing. Every Simple Choice customer can watch up to three times more video with their data plan with Binge On enabled. If you have 3GB of data or more, stream from your favorite steaming services like YouTube, Netflix, Hulu, HBO, Sling, ESPN, SHOWTIME, Starz, and more for free, without using your 4G LTE data. The more data you have, the more benefits you get.
Yes, Binge On is a benefit included in all T-Mobile rate plans with limited high-speed data buckets, including T-Mobilefor Business plans. If you have 3GB data plan or higher you will be able to stream video through YouTube, Netflix, Hulu, HBO, Sling, ESPN and more without it counting against your high-speed data. Businesses can choose to enable or disable Binge On for each line independently or the entire account and every line on the account will be eligible for the Binge On benefits.
Yes, with T-Mobile, families never share data. Each family member gets their own ability to stream unlimited. Families can experience Binge On benefits automatically and control settings for each line independently.
Yes. If you are streaming video from one of our Binge On providers while tethering from a smartphone, tablet, or mobile Internet device to a laptop, desktop, tablet, or handset you'll enjoy all the great benefits of Binge On.
It looks great. Binge On optimizes video quality for smartphone screens. It provides a great DVD-quality experience (typically 480p or better), which can also minimize buffering and maximize quality while using a fraction of the data. But it is your choice. If you want a higher resolution data experience, you can always choose to turn off Binge On; however, you will no longer have the ability to stream for free from participating streaming services, or have video optimized for your smartphone screen, resulting in higher usage of your high-speed data.
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