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[Oreo Huppe]

The likely reason is un acknowledged packets. TCP/IP requires that every packet be acknowleged, but it doesn't require it to happen immediately. At very high transmission rates such as FIOS provides, any delay in ackowledging a packet or delay in re-transmitting a packet may cause the router memory to fill up with subsequent packets, creating the proverbial Gordian knot. You cannot get rid of packets in memory because they haven't been acknowledged, but you cannot get any more acknowledgements, because there is no memory left in the router to receive them! I suspect this is a situation the router doesn't handle gracefully.

If it does, then you have a stressed line problem that only occurs when the line is close to saturated, which is a common problem with lines that are marginal, and would probably require a trouble ticket.

You may also have a issue with fios itself, because you are streaming video you can see it where as if your just going to websites you will not see a network hiccup. I stream netflix all the time with no issues. I highly doubt it is a issue of the router running out of memory, because your router does not store what you are downloading, it is just routing on the packets of info onto the correct mac address that requested the info from the website., it does not buffer them.

I still think it is the router running out of memory. Contrary to what others have said, the router does have to store packets. It is just like any other node on a TCP/IP network. It has to hold onto the packet until the next node up the line has ack'ed sucessful receipt. TCP/IP does require that every sent packet be acknowledge, but to deal effectively with high speed transmission, and long propogation time, it can send the next packet, in fact it can keep on sending packets until the packet is ack'd. The packets do have to be ack'd in order, but It can take a long time. The obvious problem is at very high transmission rates, delays in ack of even due to just propagation delay can chew up a lot of memory in the router. The faster you make the connection, the faster the router will run out of memory, so making the connection faster will make matters worse.

While it is configured that way, some other things may not work, but if the netflix streaming video works without the router, there is your answer. The PC has far more memory available for packets than the router. so is far more tolerant of long delayed acks.

I'm having same issue, waited my 30 minutes with Netflix support and that said "no idea" and that they are working on buffering issue. Has anyone got past this yet? Very frustrating and wonder what is up w/router to just drop like that?

how did you access the ONT outside? all locked up? but after doing so you ran cat 5 cable for that to the inside to a wireless router and use that for internet and leave the actiontec in place for the TV side? did you disable anything in actiontec?

In terms of getting this done with Verizon Tech Support, we need more detail, they are stingy with helping anymore. what number did you call and what was the wording you used? i'm guessing they will say not suppoted so get lost.

SAN FRANCISCO (CBS/AP/KPIX) -- Millions of online users lost access to popular sites and services when Amazon's cloud service network suffered a major outage for hours on Tuesday, disrupting even the company's own delivery service to its customers. The service provides remote computing services to many governments, universities and companies, including The Associated Press.

Roughly five hours after numerous companies and other organizations began reporting issues with Amazon Web Services, the company said in a post on the AWS status page that it had "mitigated" the underlying problem responsible for the outage. Shortly thereafter, it reported that "many services have already recovered" but noted that others were still working toward full recovery.

The issue primarily affected Amazon web services in the eastern U.S., it said. Problems began midmorning on the U.S. East Coast, said Doug Madory, director of internet analysis at Kentik Inc, a network intelligence firm -- among them, Amazon's own e-commerce operations.

In a statement, Amazon spokesperson Richard Rocha confirmed that Amazon's warehouse and delivery operations had also experienced issues as a result of the AWS outage. Rocha added that the company is "working to resolve the issue as quickly as possible."

It's not just major corporations that felt the impact of Amazon Web Services shutting down. It's unclear how, or whether the Amazon outage affected the federal government. The U.S. Cybersecurity and Infrastructure Security Agency said in an email response to questions that it was working with Amazon "to understand any potential impacts this outage may have for federal agencies or other partners."

"Thirty, 40 years ago when we were first coming up with the Internet the whole idea was to have it decentralized and have information accessible from anywhere in case there was an attack," Sherr said.

Scherr believes the centralization of the Internet, with a handful of companies in control, is part of the problem, as incidents like Tuesday's outage, that have major economic repercussions are just waiting to happen.

Customers trying to book or change trips with Delta Air Lines had trouble connecting to the airline. "Delta is working quickly to restore functionality to our AWS-supported phone lines," said spokesperson Morgan Durrant. The airline apologized and encouraged customers to use its website or mobile app instead.

Dallas-based Southwest Airlines said it switched to West Coast servers after some airport-based systems were affected by the outage. Customers were still reporting outages to DownDetector, a popular clearinghouse for user outage reports, more than three hours after they started. Southwest spokesman Brian Parrish said there were no major disruptions to flights.

Toyota spokesman Scott Vazin said the company's U.S. East Region for dealer services went down. The company has apps that access inventory data, monthly payment calculators, service bulletins and other items. More than 20 apps were affected.

Also according to DownDetector, people trying to use Instacart, Venmo, Kindle, Roku, and Disney+ reported issues. The McDonald's app was also down. But the airlines American, United, Alaska and JetBlue were unaffected. Kentik saw a 26% drop in traffic to Netflix, among major web-based services affected by the outage.

Madory said he did not believe the outage was anything nefarious. He said a recent cluster of outages at providers that host major websites reflects how the networking industry has evolved. "More and more these outages end up being the product of automation and centralization of administration," he said. "This ends up leading to outages that are hard to completely avoid due to operational complexity but are very impactful when they happen."

Technologist and public data access activist Carl Malamud said the outage highlights just how badly the internet's original design goal -- to be a distributed network with no central point of failure, making it resilient to mass disasters such as nuclear attack -- has been warped by Big Tech.

"When we put everything in one place, be it Amazon's cloud or Facebook's monolith, we're violating that fundamental principle," said Malamud, who developed the internet's first radio station and later put a vital U.S. Security and Exchange Commission database online. "We saw that when Facebook became the instrument of a massive disinformation campaign, we just saw that today with the Amazon failure."

If you've lost your Netflix connection halfway through a show, check if other streaming services are still accessible and working. If so, the problem likely lies with Netflix and not your internet connection. If you're having an issue connecting to other streaming services, it could be that the smart TV or streaming device is to blame. Try streaming on another device, if possible, to verify that an internet outage is the culprit.

When your home internet connection goes out, it's often due to a hiccup with your modem and/or router. The solution is simple: Restart your equipment by unplugging it, waiting 30 seconds or so, plugging it back in and allowing it to reboot. More often than not, this will resolve your Wi-Fi outage.

When restarting your router, I'd recommend cutting power by unplugging it instead of pressing or holding any buttons on the device itself. Doing so can prompt the device to do a hard reset, returning it to factory settings and erasing your Wi-Fi network settings. Granted, the reset will likely re-establish your internet connection, but you'll also have the extra task of setting up your Wi-Fi again.

Also, keep in mind that your device may have a battery backup. If the lights on your modem or router don't go out when you unplug it from the power source, check to see if there are batteries installed somewhere and temporarily remove them when restarting your device.

Constant buffering, excessive lagging, Wi-Fi "dead zones" and other connectivity issues could result from insufficient speeds, bandwidth or Wi-Fi coverage to handle all your devices. There are two ways to remedy the situation: Scale back your internet use or make some upgrades.

Consider the internet speeds you need and determine if your current plan can deliver those speeds. If your plan lacks the speeds you need, upgrading to a faster plan (assuming one is available) will be your best option. Many cable and fiber internet providers offer speeds up to 1 gigabit per second or higher, which is plenty of speed for the average home.

On the other hand, if you feel your current plan should meet your needs, it's possible your equipment is to blame. Conduct a few speed tests around your home to gauge what speeds you are getting and where the Wi-Fi signal might not be as strong. Sometimes, simply relocating your router to a more efficient spot will improve connection quality and eliminate or at least mitigate any dead zones.

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