504 Gateway time out

[Kevin sonke kamto]

Dear all,

I have been receiving the error message when trying to upload and replace forms in ODK. This is especially strange because i get this message when trying to replace forms that have not been updated and were previously working fine. I am attaching a copy of the form i am trying to replace. 

Thanks

Kevin 

[Jenn from Ona]

Hello Kevin, Thank you for reaching out to us and we apologize for the issue you are facing. Kindly allow us to test the issue on our and get back to you. Please note form troubleshooting issue may take some time and we shall let you know the feedback once we have tested further. Regards, Jenn Jenn Ona

-- Collect, Analyze and Share Data - https://ona.io/ --- You received this message because you are subscribed to the Google Groups "Ona Community" group. To unsubscribe from this group and stop receiving emails from it, send an email to ona-communit...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ona-community/9fe42384-3dc2-41c7-adec-3b877f8259aan%40googlegroups.com.

[Jenn from Ona]

We have noticed your form has close to 5000 rows. Please note the form times out due to the large number of rows in the form. Even if the error is thrown the form may still upload but it will not work optimally and will bring issues during analysis, exports or any other use. There were also spaces in some of the relevant function you had defined for Q4 and also the == signs. The recommendation would be splitting the form into 2 or three forms as having it with so many rows will cause the 504 timeout error. Jenn Ona

On Thu, Aug 08, 2024 at 10:14 AM, Jenn from Ona <jka...@ona.io> wrote:

Hello Kevin, Thank you for reaching out to us and we apologize for the issue you are facing. Kindly allow us to test the issue on our and get back to you. Please note form troubleshooting issue may take some time and we shall let you know the feedback once we have tested further. Regards, Jenn

-- Collect, Analyze and Share Data - https://ona.io/ --- You received this message because you are subscribed to the Google Groups "Ona Community" group. To unsubscribe from this group and stop receiving emails from it, send an email to ona-communit...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/ona-community/9fe42384-3dc2-41c7-adec-3b877f8259aan%40googlegroups.com.