[Left 4 Dead 2 Crashing Windows 10
Gildo Santiago
When opening a virtual desktop it boots up and then after a few seconds and after a few things like Skype have loaded it crashes when I first move the mouse/click on things. I click on the desktop again it open up to the point of last crash and then crashes again.
What is very strange is that it occasionally works. I have tried the old receiver, the old receiver updated and with Citrix Workspace and I get an issue on each. I completely uninstall all the Citrix programs and then I install the programs. What's interesting is that I sometimes get everything working after a re-install but then when I reboot my laptop it then starts crashing again. I've had some experts look into this and they can't figure it out and so I am borrowing a friends laptop to work. My laptop is new and it'd be a real shame to have to invest in a new one but I simply can't figure this one out.
@Paul Dalby I hope you know better than to follow the instructions above. Launching unknown apps from another unknown environment is a bad idea. Escalate to your own internal IT support. This is apparently something specific to your environment and is not anything we can help you with on the forums.
Just to be clear, the crashes occur on the Virtual Desktop, not your laptop? What versions of the Citrix products are you running? What specifically crashes, the OS or individual apps? Is everything patched/updated to latest versions?
Yes the desktop crashes/disconnects and I am back to the desktop selection screen on my internet browser. Unfortunately I can't tell what versions the company I work for are currently running I will ask the IT dept, it is a large company and there's a lot of users and I think it is only myself having this issue. I'm not logged off the Citrix Gateway.
I restarted my laptop yesterday and it is now back working although it seems inevitable (this has been happening for a number of weeks) that it will happen again. I wondered if my internet connection may have been an issue if there was heavy traffic/poor speed but I did get it working on another at the same time. Not sure if it could be something conflicting on my laptop...
Your complaint is still a bit confusing. You say it crashes but you when you reconnect, the remote system apparently has not 'crashed' or rebooted? Are we correct to assume that's what happening is that your connection to the remote system is where the 'crash' occurs?
I'd suggest to begin with that you make certain you have the latest version of Receiver/Workspace and that your system is otherwise stable. If Receiver is simply disconnecting from the remote system and shutting down, it certainly appears as though the problem is with that workstation and nothing to do with the remote system and infrastructure.
On my personal laptop I browse to my companies to log into their Virtual Workplace via Citrix Receiver. I am then given a choice of desktops. I then click on one and then that desktop environment loads in a new window. May issue occurs after a few seconds or when I try to do an action. The desktop window, freezes, goes a white/grey colour and then closes itself down. I am therefore then back to my web browser with the available laptops. If I again click on the same one as before it again opens a new window for that virtual desktop and picks up where my last session was up to when it crashed. Again it tends to "crash"/close itself down after a few seconds.
The last few days it has again been working fine even when I have restarted my laptop each day. However today it has started to "crash" again. I restarted the laptop again and it crashed out again at the same point after a few seconds. I restarted a third time and left it time for everything to boot up on my laptop and it crashed again. However this time I left it 5 or so minutes after the failure and came back to it, I clicked on the same desktop and it loaded and seems to be working (I have just gone back to the session and clicked on something and it has crashed again).
I am on the latest version of Receiver/Workspace and have indeed tried previous ones. It certainly does point to something odd happening on my laptop but I can't nail down why every know and then it seems to become so unstable and what is affecting it working/not working. The only thing that I can think that is running in the background would be iCloud Photos for Windows but this wouldn't be doing too much over the web other than downloading any recent photos/videos I have taken since I last used my laptop. I can't think of anything else running that could possibly be causing any conflict.
A freeze while in a session Is typically indicative of a network disconnect. XenApp/XenDesktop is usually fairly tolerant of slow links but a complete lack of networking will be seen as the application or desktop freezing and then you might get an error message telling you that the network connection failed. I think I would start troubleshooting by testing with another device to see if the problem persists. You may also want to test your laptop from a different location to prove that the problem is not specific to your local network. If your Citrix infrastructure is behind a Netscaler, if that netscaler is being used beyond its licensed limit, it will start dropping packets and cause similar behavior. That's a fairly rare occurrence as I think most businesses will purchase adequate license levels, but it's worth mentioning.
I have run speed tests on my own network when it crashes and have seen normal speeds. I have taken my laptop from my home to my place of work and have seen disconnections there. I have had my friends laptop running a virtual desktop whilst on my laptop has been having the disconnections on a separate virtual desktop. It has therefore only ever failed on my laptop and has done so in different connections. I do get a question regarding using nglauncher (press yes to run-get asked on mine and my friends laptop) when I successfully initially login which suggests a netscaler. I will mention it to my desktop support. I'll also dig out the necessary cable to go for a wired connection.
There are a few diagnostic tools you can run, but you really need some details about the infrastructure to use these. Receiver/Workspace does have a configuration checker function that may be helpful. From your description, it certainly appears that the problem is with your laptop specifically. I'd suggest you contact your internal Citrix support team to help troubleshoot as there really isn't anything I can offer short of wiping the laptop and reinstalling everything.
I have a similiar issue. I have worked on this for months with no resolution. I have confirmed it is specific to my laptop and not my network. In my case, one of my clients require Citrix to gain access into their system. Their IT department will not assist me as it is on my machine.
l...@dugganhim.com - I'd suggest you open a new thread with the specific details for your issue, this thread is several months old. I would start with ensuring that you are using a version of Receiver or Workspace that is supported by the Client's infrastructure. For instance the latest Workspace version no longer supports SSLv3 and may not connect to some environments that do not support recent Cipher suites. You may want to download the current Receiver LTSR With CU7 which has the latest security patches but seems to support most environments with no problem. -receiver/windows-ltsr/
Hi, I encountered the same issue today and while searching for solutions, I came across this discussion thread that exactly mirrors my issue. Has this been solved and if so, I would be grateful, if the resolution can be shared. Many thanks
They have a bug in their software and refuse to even address or trouble shoot it. When i made a ticket they clearly did not even read my troubleshooting steps, as they just told me to reinstall citrix workspace app...duh...
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