operations as technical core in TCS

[soni...@gmail.com]

TCS
The Company

Tata Consulting Services is a part of the Indian Tata Group
Conglomerate. It comprises of 96 operating companies in seven business
sectors, including information systems and communications,
engineering, materials, services, energy, consumer products, and
chemicals.
In Europe, TCS had 169 offices in 47 countries and 130 development
centers. It's the first world entity accredit CMMI (Capability
Maturity Model Integration) level 5 and PCMM (People Capability
Maturity Model) level 5.
The Tata family of companies shares a set of five core values: Leading
change, Integrity, Respect for the individual, Excellence, Learning
and Sharing.
TCS products and services help companies in various sectors
effectively meet their business objectives. With technical expertise
and employing a flexible approach to client relationships, TCS offers
its clients a diverse range of services, including consulting, IT
services, business process outsourcing, asset based solutions,
infrastructure outsourcing, engineering and industrial services.
TCS has an impressive performance record by any standard of a
successful global IT company with nearly 40% year by year growth. With
its unique position in the heart of the IT powerhouse of capabilities
and resources and with its clever strategy of focusing on successful
combinations of SP's (Service Practices) and IP's (Industry
Practices), TCS has realized his ambition to become a Top tier player
in the global IT industry.

One will experience requirements that are met on-time, within budget,
and with high quality; greater efficiency and responsiveness to his
business; and the ability to shift investment to strategic initiatives
rather than tactical functions.

At TCS operations act as the technical core thus it has been able to
differentiate itself from the other firms in the following ways-

Operations also refers to the production of goods and services, the
set of value-added activities that transform inputs into many outputs.
Fundamentally, these value-adding creative activities should be
aligned with market opportunity (Marketing) for optimal enterprise
performance.

The TCS Difference
TCS understands that clients need to do more with less, respond
quickly to the needs of their markets and get more strategic advantage
from IT. We are uniquely able to help clients solve these business
challenges. Whether it's IT services, business solutions, or
outsourcing, we can assure a level of certainty that others can't
match.

TCS serves large and fast growing organizations who share a common set
of objectives:
• Increase profitability and efficiency by doing more with less
• Rapidly and effectively respond to changing market demands, thereby
improving organizational agility
• Leverage IT as a strategic driver for competitive advantage, not
just as a business utility
TCS' success and reputation is built on ensuring certainty of outcome
for these client objectives. TCS is uniquely able to deliver on this
promise, primarily due to four strategic enablers:
• Our Broad Portfolio of Offerings provides clients with the right set
of capabilities for the right problems at the right time. We apply
deep industry experience to provide a wide range of IT Solutions,
Consulting, Business Process Outsourcing, Engineering Services and IT
Infrastructure Services. Visit the Offerings channel to learn more.
• We deliver those offerings through the Global Network Delivery
Model™ , our unique business model for how we consistently deliver
high-quality cost effective services all over the world. This model
has enabled us to achieve client satisfaction ratings of 89% for
meeting quality expectations and an average budget variation on
projects of just 3% --both figures far better than industry norms.
• We then leverage our investment in Solution Accelerators -
essentially the re-use of assets from prior engagements - to develop
products, tools, and methodologies for bringing solutions to market
more quickly and with higher quality. These tools, along with our
Global Network Deliver Model, have helped us drive client satisfaction
ratings of 87% for on-time project delivery (again - much higher than
the industry norm).
• Finally, we help clients achieve and maintain competitive advantage
through the use of our TCS Innovation Labs and Co-Innovation Network,
our collaborative R&D and innovation engine which works to
successfully exploit and commercialize new ideas, technologies and
best practices.




Innovation
With the market roused by frequent changes, enterprises must adapt
themselves for market transformations and changing competition.
Innovation and differentiation are the two key survival mantras for
today.
TCS' 19 Innovation Labs, committed to creating value for clients, are
led by some of the most established names in the academic and research
communities. TCS Innovation Labs place emphasis on being great places
for people to work and innovate. The Labs attract the best talent in
the industry and equip them with state-of-the-art infrastructural
support. This ensures constant evolution of new standards of
technology, business, and domain innovations.
In order to help our customers achieve and maintain competitive
advantage, the TCS Innovation Labs foster an innovation network for
the successful development and commercialization of new ideas,
technologies and best practices. This Co-Innovation network includes:
• R&D, including the TCS Innovation Labs and the oldest and largest
software R&D lab in Asia
• Academic Relationships with the world's leading institutions
• Alliance Partnership with leading technology companies across the
globe
• Emerging Technology Firms, through our relationships with leading
venture capital firms in key markets
• Clients, leveraging our relationships with industry leaders and the
experience gleaned from our engagements
As a co-innovation partner dedicated to clients' business success, TCS
innovates for and with enterprises. TCS can help you differentiate and
stay ahead of competition whether through incremental operational
innovations, radical breakthroughs, or a tailored combination of both
approaches.

Global Network Delivery Model™

TCS' Global Network Delivery Model™ is the engine that allows us to
provide reliable, scalable and cost effective delivery of services and
solutions. This time-tested model has enabled us to achieve client
satisfaction ratings of 89% for meeting quality expectations and an
average budget variation on projects of just 3% -- both figures far
better than industry norms.
TCS' Global Network Delivery Model™ enables our clients to:
• Choose a sourcing strategy best suited to their most important
business considerations, e.g., cost optimization, cultural alignment,
location proximity, language capabilities or risk-mitigation.
• Be assured of the highest quality of service delivery regardless of
the mix of services, technologies, and locations.
• Lower the Total Cost of Ownership (TCO) of Information Technology by
managing different service streams -- such as Consulting, IT Services,
IT Infrastructure Services, etc. -- through a unified delivery
framework.
All of TCS' processes and infrastructure have been developed from the
ground up -- as opposed to being cobbled together over time. The
Global Network Delivery Model™ consists of 3 integrated components:
• Global Workforce
o Highly effective and scalable talent management - recruiting,
staffing, training and retention
• Integrated Processes
o CMMI Level 5 quality processes
o World-class security procedures
o Project Management processes and tools (iQMS, etc.)
• Multi-Tiered Infrastructure
o Multi-continent and interconnected global development center network
(local, regional, global model) to allow for better risk management
and follow-the-sun coverage
o State of the art and redundant telecommunications network
o Global collaboration tools


Solution Accelerators

TCS uses its industry experience and technology expertise to
effectively re-use assets from prior engagements to develop products,
tools, and methodologies that help bring solutions to market quicker
and with higher quality. These tools, along with our Global Network
Delivery Model™, have helped us drive customer satisfaction ratings of
87% –- much higher than the industry norm -- for on-time project
delivery.
Over the years, TCS has evolved processes and systems that capture
critical client needs, survey the set of existing third party tools
and technologies, and then develop solution accelerators that help
clients achieve quicker outcomes.
• TCS has over 50 Centers of Excellence that track domain and
technology trends, and address the most critical client needs through
specific frameworks or methodologies that accelerate the
implementation process for 3rd party products.
• TCS is a preferred alliance partner of most leading IT product and
platform companies, including Oracle, SAP, Microsoft, IBM and HP,
among others. With intimate knowledge of their technologies and
products, we build complementary solution accelerators that help
clients in specific industries such as Textile Manufacturing, or with
specific needs (e.g., an ERP platform upgrade) leverage the true
potential of these technologies.
• All TCS projects are delivered through a unified delivery framework,
which includes a knowledge management system with learning from past
projects, and that also provides incentive to create knowledge assets
from new projects that can benefit clients in the future.
Here are some examples of how TCS' Solution Accelerators help clients
realize tangible benefits:
• TCS BaNCS is comprehensive portfolio of solutions for the Financial
Services industry that provide enterprises with greater operational
control, reliable technology support, continuous process improvements,
and enhanced speed-to-market.
• TCS SOLAR Framework is a service oriented framework to strategize
and deliver Business Intelligence & Performance Management solutions
for clients. (Gartner Inc positioned TCS in the Leaders Quadrant for
the "Magic Quadrant for Business Intelligence Services, North America,
2007" report.)
• TCS Code Generator Framework (TCS MasterCraft) provides an
integrated environment along a product or application development life-
cycle. By significant re-use of code, it speeds up new application
development, legacy system integration, and/or making enhancements.