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[Rachelle Kun]

Nothing can be more frustrating than when you are trying to watch a movie on Netflix and you get disrupted by an error message. One such annoying error code is the Netflix Error NW-2-5. You can get this error code on a smart TV, game console, or Blu-ray player, but what actually causes it, and how can you fix it?

While the content of the error code differs based on the streaming device, the Netflix code NW-2-5 means that your device is not connected to the internet or something like a firewall, parental controls, or proxy is blocking your connection to Netflix. On some streaming devices, the error code might pop up as NW-3-6.

Likewise, where your internet comes from might also affect your experience on Netflix. If your internet service provider (ISP) is having some issues, or you have a faulty router or modem, you might also get an error message.

You can also see the NW-2-5 error code if your streaming device has problems that affect its performance or compatibility with Netflix, such as an outdated app or software, corrupted cache or data, or insufficient memory.

It might be that your Netflix app has crashed, and switching your streaming device off and on should get things going again. It might also help to disconnect your device from a power source before switching it on again.

Switch to a faster network or contact your internet service provider if your internet bandwidth is slower than it should be for streaming. Also, ensure that you are not out of data bandwidth or that your ISP is not throttling your network by running an internet speed test or using a VPN that supports Netflix streaming.

Alternatively, turn off your router, and wait a few seconds before turning and reconnecting it to your device. Then, bring your router closer to the streaming device if they are too far apart or there are obstructions.

For instance, you may need to check and verify your domain name service (DNS) settings and ensure they are set to default or automatic if you stream on game consoles like PlayStation and Xbox. Better still, you can consider switching to a public DNS server like Google DNS.

In most cases, you can fix most Netflix error codes by switching your device on and off or checking your network connection to see if your device is connected. You can also try restarting your home network.

Hi guys. The Microsoft Edge is my favorite browser of all times, really, but not when I try to watch netflix or other video streaming services, it always breaks, I have no ideia what to do anymore. Always when I try to play something there's an error and then I need to reload over and over again, sometimes even when I just play the video it stop working when I try to play again. Help me to keep using this best browser that I've ever seen.

I've ever tried to disable hardware acceleration, enable DRM content, install Microsoft Silverlight and a lot of other things, but I didn't get to watch so far without an error I keep receiving these error codes: D7356-7701 and others related. Is there's still something that can be done to really fix theses erros or I just have to be patient and wait for news versions of the browser?

Hopefully those of you out there can help find a solution to this. I have two Roku stick, one of which functions without issue (Streaming Stick 4k), but unfortunately I'm having problems with the Roku Express.

My Roku Express connects to Netflix without issue, however, it will connect to any other streaming service reliably. I ended up performing a reset of the router and the Roku Express stick, after which it connected to Prime once but since its last use it is now failing to connect. Prime reports error code 0.28 and other services simply fail to initialise/connect.

I've attempted a factory reset of the Roku Express but this hasn't made any noticeable difference. I have various other devices connected to the router including the other Roku stick, PC, mobile phone etc.

We appreciate your report about this playback issue you're experiencing, and we'd like to know more about it. Could you tell us if you've been able to use this before without seeing these issues happening? How far is this device from your router? We would also suggest connecting your device to an alternative network, like a mobile hotspot, to see if that makes a difference.

The Roku box is in the room adjacent to the router. I tested the alternate wifi connection point available and this made no difference and I also tested using the suggested mobile phone hotspot but again, no difference.

If it's of any relevance, when the Roku box starts up it doesn't have the same advertisements/banners I see on the other box within the house prior to obtaining a connection to the network. I've also noticed that the only time the banners populate are on the three occasions I've successfully connected to services other than Netflix.

I have managed to perform firmware updates to both the Roku Express box and my router, however, this issue still persists. The only way I have found as a work around is to perform a Network Connection Reset whenever I wish to use one of the affected services.

@RokuEuniceL - I ensure to keep my devices up to date, however, as per your instruction I checked for updates and I am running the latest version. I have also swapped over my device so that it is powered via a wall socket (first time I've heard of this advice for your devices) and it has made no difference.

Netflix doesn't work - error "NW-2-5" (network issues) - started about four or five days ago.
When the TV's DNS is manually set to 8.8.8.8 Netflix works, set back to 192.168.20.254 (pihole) it stops.
BUT Netflix works on ALL other devices that go through the Pihole...?? PC, phones, Xbox... they all work, except the TV.

OK here's something weird. To try and narrow down the issue a little I went to the blocklists page in the console and unchecked ALL the lists, planning to enable them one-by-one to see which one is doing it.

I am having the same exact issue but not only with Netflix but Disney Plus and Hulu. Main difference is every Netflix app on my network will not launch unless pointed to a outside DNS server. 4 Rokus, PS4, TVs and Bluray players. Doesn't matter if Pihole is enabled or not. I have also disabled all block lists just like you but still won't launch. Only way around it for me so far is with Cascading Routers. Have the pihole on the forward facing router and all devices on the back router. Set the back router DNS server to the IP of the forward router.

I have the same error code as you and just like you I have disabled pihole, and removed all blocklists. Netflix still wont launch but like I said the main difference is all of my devices are having issues.

Hm, interesting. I have an Asus RT-86U with Merlin, there was a Merlin update recently too. The Asus provides ethernet/wifi to the house, and gets its WAN from the router that was supplied by my telco.

But somehow, Netflix doesn't like talking to a DNS server that is not public, with the router being the only exception (as demonstrated by @JonnyB's router cascade). This is probably due to Netflix seeming to be excruciatingly rigorous at shutting out access via VPN or through a proxy.

Now, I don't have a Netflix account, an Asus Router or an LG TV, so the following paragraphs are kind of a blind shot attempt to apply a mildly related solution to a different problem. You have to decide whether it's worth a try.

When trying to fence my TV from leaving my home network in ways I didn't approve of, I ultimately resorted to putting it into a separate WLAN raised by a separate Zero W where all DNS traffic was forced to Pi-hole, regardless which DNS server my TV was using. To that end, I had to alter the Zero's prerouting table.

As far as I am aware of, Asus routers allow ssh login, so you could give that approach a try by extending your router's iptables. I won't post them, as there is an easier way in your case: You happen to run your router with Merlin, so you can set up DNS Filters.
From the UI, find LAN DNS Filter, switch "Enable DNS-based Filtering" to ON, and select "Router" from Global Filter Mode. Assuming you have defined Pi-hole as local DNS server via the DHCP settings, leave the custom entries blank.
(I am assuming Merlin's documentation as well as a corresponding screenshot are up to date)

Both approaches - iptables via ssh or DNS filters via UI - should produce the same result:
They force any(*) DNS traffic on your network to reroute through Pi-hole.
So when your TV requests to resolve api-global.netflix.com through Google's 8.8.8.8, your router will show that request friendly but firmly to your Pi-hole instead, while your TV thinks it is still talking to Google.

I pulled this chapter together from dozens of sources that were at times somewhat contradictory. Facts on the ground change over time and depend who is telling the story and what audience they're addressing. I tried to create as coherent a narrative as I could. If there are any errors I'd be more than happy to fix them. Keep in mind this article is not a technical deep dive. It's a big picture type article. For example, I don't mention the word microservice even once :-)

Given our discussion in the What is Cloud Computing? chapter, you might expect Netflix to serve video using AWS. Press play in a Netflix application and video stored in S3 would be streamed from S3, over the internet, directly to your device.

Another relevant factoid is Netflix is subscription based. Members pay Netflix monthly and can cancel at any time. When you press play to chill on Netflix, it had better work. Unhappy members unsubscribe.

The client is the user interface on any device used to browse and play Netflix videos. It could be an app on your iPhone, a website on your desktop computer, or even an app on your Smart TV. Netflix controls each and every client for each and every device.

Everything that happens before you hit play happens in the backend, which runs in AWS. That includes things like preparing all new incoming video and handling requests from all apps, websites, TVs, and other devices.

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