Iris X80 Driver

[Shane Rouse]

Inthis case, we tried to replicate the issue in our Intel labs but did not get the same outcome, we were not able to replicate the problem. From our side, we can confirm there is not a bug like this reported on our database, and the drivers don't seem to be the issue.

You mentioned that his issue doesn't occur with the OEM drivers and that you have no problems installing them, so we recommend those, especially for a laptop since they were tested, validated, and customized by the manufacturer of the computer.

If you must install the latest generic drivers, then the next thing we recommend to try is a clean installation of the Operating System to discard a corruption in the OS side with the Intel generic drivers.

It is worth mentioning that the driver or software for your Intel component might have been changed or replaced by the computer manufacturer (OEM). OEM drivers are handpicked and include customized features and solutions to platform-specific issues. In this case, we would like to recommend a clean installation of the graphics driver using the OEM driver from Acer* to discard driver-related issues.

Also, so we can understand better the scenario, in case the system works fine with the ACER* OEM driver but you still want to install the Intel generic drivers, please let us know if there is any particular reason why you are interested in using these drivers. For instance, do you have any other issues with the ACER* OEM driver that is not present with the generic drivers?

And about your question:

I don't recall having any problems with the OEM driver, I just had always been accustomed to using the latest available version of the generic drivers and had never had any failures. So I wanted to know if there was a bug with the latest versions or was it because of some other kind of problem peculiar to my laptop.

Miguel from Mexico, I bought a Lenovo Yoga 7i last year with this Iris Xe graphics in the USA, kind of similar story as @Daiv05, my computer was working just fine, then I updated automatically with the latest drivers and things started to happen, now my computer did show a black screen. A second monitor was running fine, I even use Ubuntu in the same computer and it was working fine. The issue starts when Windows starts running, black screen. Glad I found this thread and downloaded the Lenovo GVA driver and back to service without issues.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

As I have seen a few posts on this forum in regards to issues with the Iris Xe drivers that seem to have been persisting for years I thought I'd throw my hat in the ring and see if perhaps any community members have found a solution in the meantime even?

We are a law firm that runs time keeping software which is a WPF application - and it crashes multiple times daily for most of our lawyers. The application crashes result in broken time entries that our lawyers waste time trying to reconcile and is generally just unproductive for the firm, compared to our old machines on 7th Gen i5's which still ran intel, HD Graphics 620 with no issues.

We have resorted to disabling hardware acceleration which has reduced the crashes but they do still occur. Any help would be greatly appreciated in finding a more stable solution, if anyone can provide a better solution than intel has so far, please let me know!

The application suite is called Aderant, which contains multiple different applications, most commonly used application is expert time. But there are incidents for nearly all the applications in the suite as they are all WPF applications, times being the highest reported crash rate as most lawyers will be running it in the background all day to keep time.

We went to another community forum first, and I have attached the experience of another user running 12th gen i5's and the testing they have done - including the fact that the error code will change depending on the intel driver version etc. Its quite comprehensive so I have attached a screenshot for your reference as I think it will help greatly.

Based on the information shown in the SSU, the graphics driver currently installed in that specific machine is version 31.0.101.4502, which is provided by Lenovo and should be the proper driver for your device since that driver was customized by them to work with your specific platform:

For this scenario, it is important to mention that there is a newer Intel generic graphics driver version on our official website. Please try a clean installation of driver version 31.0.101.4577 following the instructions in the links below:

We would like to check back and ask if you had the chance to try our last recommendations by testing the latest available version of the driver as well as updating your BIOS to the latest version. Please let us know the results and if the issue still exists.

We understand you need more time to do the required testing with the newer driver version, so there is no problem, we will continue to monitor this thread so you can test. Let us know if the issue continues to happen once done.

I'm completly new in arch and I have no more ideas about installing a driver for my graphics card.

I'm using Intel Corporation TigerLake-LP GT2 [Iris Xe Graphics]

I followed the instructions on the arch intel graphics installation guide and also made sure that nomodeset is not set as a kernel parameter. And everything seems to work, also the driver seems to work, but when I want to run a game, for example minecraft (but it happen with any other game too), the game is lagging and the task manager is telling me that the game is using 90 to 100% of the cpu. So I think that the graphic card is not being used.

Sry for the late response it took me a bit time to get the information together and understand them. So with "a game" is meant Minecraft via TLauncher, I also tried the minecraft launcher but it makes no difference.

So I looked at the benchmarking site and installed glxgears, GpuTest and mangoHUD - thank you for that hint. I will show in the following the mangoHUD results because I think that the results show best what the problem is.

So I tried mangoHud with three different games.

First I tried Warsow without MangoHud and the game ran smoothly. So I tried again with MangoHud to see if the GPU is used in this game. However, the GPU usage was also 0% here and CPU was between 30 and 50%. So I think the game probably just doesn't need that many resources. So I think my first assumption that the GPU is not used was correct. Now I'm stumped again and don't know where to look to find out why this is happening and what information could be useful to share.

So I installed and run it.

I used the Medium preset because when I chooses High it said it wouldn't work because the VRAM is to small. It needs 3320 MB and I have 3072 MB.

So here are the Result from the Medium Run:

So the behavior is the same no matter whether with the minimum or maximum frequency.

But that seems strange to me in any case

I have also observed that when the frequency is set on the maximum frequency with

I just got a new Asus Zenbook (UX425EA) yesterday which comes with 11th Gen i7 Processor + Intel Iris Xe Graphics, and I was facing the same problem too. After hours of google and scrolling through threads, I found one final fix which resolved the issue once and for all. You'll require the Ubuntu OEM kernel. Make sure to enable secure boot in the BIOS (last time I tried installing it without enabling the secure boot, the screen turned black with weird distortions, so I guess it will be an important step).

If you have Intel Iris Xe MAX graphics, things get more complicated, refer here -> -docs.intel.com/devices/iris-xe-max-graphics/index.html.

This should do the job, but if it doesn't make sure that you have the packages as mentioned here -> -docs.intel.com/installation-guides/ubuntu/ubuntu-focal.html.

The official location for customers to download the latest released and fully supported InterSystems IRIS driver packages is the WRC download site. This page serves as a supplementary convenience for users of the Community Edition, InterSystems Cloud Services, and other InterSystems products. Use the buttons to download drivers for use in connecting your applications to InterSystems IRIS.

If you have any problems with the lock code manager. Its easy to crash it. Don't panic and try to reinstall it like I did. Erase all your codes from the keypad and try it again. Lock code manager has no error detection.

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