Re: Office 2021 Activate Cmd
Christal Rasband
Just bought an Inspiron 3000 laptop with MS home and office 2021 "preinstalled". I already had a MS account and used the same email for the purchase. It never activated. Spent 4 hours with 2 different techs who only seemed capable of reinstalling office multiple times, downloading office again, checking my dell digital locker (empty), my MS account (again no record). The last tech even contacted MS help and argued with them before ending my session abruptly. Add I need is a activation key which they are incapable of providing (or finding). They said it was in the box (no), in an email (no). They don't even know it's a digital key and that it's supposed to auto install when I log into MS! Now I have an email from Dell saying they can't help me, yet they won't refund the $99 I paid, they keep sending me back to a tech. You'd think they would cut their losses as they already spent more than that making sure I'll never buy another Dell product again.
So session #3 with a "senior" tech didn't occur as they called 1/2 hour early so I couldn't get to the phone, and they didn't leave a direct # to call so I had to go thru the entire menu system again! Now I'm waiting yet again. This goes beyond the absurd. And it seems like I'm not the only one who still has this unresolved issue recently if you search other topics.
Seems Dell reads these as I got a private message response. Unfortunately it's the same run around as before (open word and activate, login to MS, etc) same things the techs did multiple times. And the same we don't refund software purchases - even though we can't activate office which you paid for so it's your fault nave consumer. There's apparently no one with the authority to resolve this issue, so buyer beware. And I'm still waiting for a call back from a "senior" tech like they promised so another 2 hours wasted dealing with this company.
Finally after 3 hours with Dell again and then back to MS they solved the issue. Somehow the wrong version of office was installed, but I swear the first tech did that. Anyway Dell and MS are aware of the issue. Better yet never buy software thru Dell. As I found out if you want to upgrade you can't get a refund. Dell told me Office Home and Student 2021 included Outlook. It does not so after all that I had to buy it anyway.
You'll need to contact dell support. The issue is windows 11 so Microsoft maybe involved too. But Dell should be well aware of the issue by now I spoke to several managers afterwards. But they only offered apologies for all my frustrations.
Hello, we see you are looking for assistance. Click our DELL-Cares username, on the right click, "Send this user a private message". Provide to us the private Dell PC Service Tag. If you need assistance finding your Service Tag, click here.
Some sources I read said one has to be signed in to their MS account in order to do any\all of that. Some sources said there are ways to bypass some of it but that some functionality is lost or broken and eventually MS reverses settings back to their preferred default anyway.
Office 2021 needs a MS account to activate, but it can be a new one, and I have not seen evidence that it is accessed again after the first installation day. So no I think it is impossible. As far back as Office 2013 it is difficult or impossible. Office 2010, out of support and no patches, did allow it.
Now that EOL for Office 2013 coming on April 13, 2023, I am considering getting a license for Office 2021 Home and Business. I believe that one must create an MS account to enter a product key and activate the software. My OS is W10 Pro 22H2 and it has two local user accounts set up with individual folders/files. Since this is a perpetual digital license key to the MS account for use on one system at a time, I believe that each user account can use the Office apps when signed in respectively on the system. In other words, usage is not confined to the user with the MS account that the product key is activated under. Can anyone confirm that I am correct?
Volume activation is the process that Microsoft volume licensing customers use to automate and manage the activation of Windows operating systems, Microsoft Office, and other Microsoft products across large organizations.
Which activation method you choose depends on the size, network infrastructure, connectivity, and security requirements of your environment. You can choose to use different activation methods for different versions of Office and for different computers, for example desktops and laptops. Because these three activation methods are also used to activate volume licensed versions of Windows, you might be able to use the same method to activate both Windows and Office. For more information, see Volume Activation for Windows 10 and Volume Activation Overview.
All volume licensed versions of Office, including Project and Visio, have a preinstalled product key, called a Generic Volume License Key (GVLK), that can be used for KMS and Active Directory-based activation. You don't have to enter a product key for each Office installation if you're activating Office by using KMS or Active Directory. If you're activating Office by using MAK, you must enter a product key for each Office installation, but there are ways to automate that.
KMS activation is a client-server model in which each client requests activation from a KMS host computer. The keys needed to activate Office are installed on the KMS host computer. The client uses DNS to locate a KMS host computer to request activation.
MAK activation is used for one-time activation through Microsoft-hosted activation services, either via the internet or by telephone. MAK activation requires that a MAK is installed on a client computer and instructs that computer to activate itself against those services.
Each MAK has a predetermined number of allowed activations and is based on your volume licensing agreement. Each Office activation that uses MAK counts toward the activation limit. After Office is activated, no reactivation is required unless the hardware changes significantly.
Active Directory-based activation can activate Office installed on domain-joined computers. The product key information, which is the same that is used by KMS, is stored in Active Directory and replicated throughout the forest. If Office can't contact Active Directory for activation, Office tries to activate by using KMS.
I recently purchased a new Spectre x360 laptop and included a 1 year personal subscription in my order. After recieving my laptop and getting things setup, I decided to try activing my Office 365 subscription. I could find no information on how to activate my new subscription on my existing Microsoft account. After several failed tries, I initiated a tech chat session. The tech was very friendly and helped my get it activated. But they had to first check on my purchase order and then had to remote into my PC and log into my Microsoft account (with my help) and essentially purchase a 1 year subscription on my behalf. It looks fine and seems to have worked, but I'm quite miffed by the process used to activate my Office 365 subscription. This cannot be the normal process. I would have expected to recieve some kind of activation code or special web link to activate my subscription. At the very least, there should have been instruction provided to me on how to activate my subscription. I should not have to contact tech support and have them remote into my PC to activate it.
I agree. It sounds like your order was not processed properly with the purchase of Office subscription. You should have been emailed the activation code or it included on a card inside the laptop box.
If a PC comes with a 1 year subscription of a software product from HP, the activation key is embedded in the motherboard and activates automatically after installation. This is why you will notice Windows 10 will never require you to enter an activation key unless you changed the motherboard yourself.
I'm not talking about the 1 month trial version of Office 365. I actually purchased a 1 year subscription for Office 365 at the same time that I ordered the PC. Yes, I'm aware that the Windows 10 activation is embedded and activation occurs automatically. The process for activating my purchased 1 year subscription for Office 365 was never explained to me. The activation needs to be associated with my Microsoft account. This process should NOT require tech support and remote control of my PC.
Thanks for the tip. I went back and checked my junk and spam for possible emails. However, none was found. I think someone at HP just messed up and did not provide me with any method to activate the subscription. The tech on the chat was able to activate it, but it was clear that it was not a normal process although at the end of the dialog they claimed it was the normal process. I have a copy of the chat session, if anyone wants to see it.
I am having the same issue. I am setting up my new laptop HP -17Z with a pre-purchased 1-year office 365 subscription that I received yesterday. I attempted to do it myself (software engineer retired) and only got the option for 30-day trial or purchase a new 1-year subscription. Called the chat line and someone remoted into my new PC and gave me the 30-day trial. What!!!!! I even gave them my order number so they could confirm my purchase of the 1-year subscription. Now I am waiting for them to call back to get my 1-year subscription installed. I agree.... it is crazy that they have made this so difficult. Maybe they should just furnish the product key in the shipment so we can do this ourselves.
I recently got a new MacBook Air and used the migration assistant to move all of my files and information. When I go to use microsoft word or excel, it won't let me save my edits, saying i need to "activate" my Microsoft office. When I go to log-on, the cursor just spins and it won't take me anywhere. Has anyone else had this issue? I really don't want to have to purchase Office again.
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