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Salomon Thoj

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Aug 2, 2024, 7:00:31 AM8/2/24

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I haven't been able to log onto Netflix for almost a week now. Keep getting: "Unable to sign in. The account name or password is incorrect. Please try again. (117). Netflix runs fine on other computers, just suddenly not on Apple TV. Otherwise Apple TV is working fine, with iTunes, You Tube, etc. Netflix claims it's an Apple issue. Apple won't discuss without a service contract. I know others have this problem from researching. Tried changing passwords, DNS, restoring, resetting, unplugging, etc. Anyone have a suggestion?

Same issue. Neither Netfix nor Apple are taking ownership. So, we cancelled our netflix subscription, have stopped purchasing any iTunes content, and just took back a Macbook Air we purchased for ourselves and two Apple TVs we purchased for family as gifts. Until they can grow up and find a solution I will not be purchasing any of their products. Apple released an update to Apple TV today (12.16.11) but still not a solution. I get the same 117 error but netflix works on every other piece of hardware we own...

I have found a work around that so far has worked. I changed my passedword for Netflix to all numbers and what do you know I was able to login to all 3 of my Apple TVs in my house. For some reason changing my password to all numbers works and has been all morning.

Doesn't work for me. My password was all numbers to begin with. I even tried changing it to another password with all numbers. I found a suggestion on another threat about rolling back the last ATV update, I'm gonna give that a try.

Click on joshuaerda's comments, and it will take you to his two entries about this problem. When you get to the part about downloading the previous software, he says to press SHIFT, but you have to press OPTION. (actually, that's assuming you have a Mac, don't know about windows). Good luck!

Okay, so I got a little lazy and never actually rolled back my AppleTV software. (I was simply streaming Netflix to the iPad and then mirroring onto the TV via AppleTV - in the hopes that the problem would be solved for me somehow.) However, my husband became proactive and actually called Netflix for a solution - which I had never attempted.

They claimed that my password had recently been reset to "12345" about a week before. Had I been the one calling, I would have explained that no, in fact, I had not reset my password, and that actually I had "re-reset my password" via their website to what it had always been just a couple days before in hopes of fixing the problem.

I guess the "re-reset" to my original password never "communicated" itself to Apple TV, because when they changed the "12345" password at Netflix HQ, everything was fine. (Odd, because the iPad, iPhone, and website all required my original password, not 12345. And shouldn't AppleTV just check-in with Netflix to confirm this password, rather than require its own unique one. Hmmmm...)

MORE INTERESTINGLY - the other day I downloaded the new Netflix update to my iPad and...lo and behold...same error! This time on my iPad. Luckily, I remembered the issue and tried to log in with the 12345 password, success! So for some reason the password associated with certain devices appears to reset itself to 12345 periodically - perhaps when an update is installed. I dunno. Anyway, seems I got lucky.

Called Netflix. Did not have a solution. Your suggestion worked like a charm. Hopefully the next Apple TV update will solve the problem for the many users that do not know your workaround. Many thanks.

I had the same symptoms as most others on this thread. Netflix on apple tv was working fine, then I started getting the (117) error. I tried changing the Netflix password, no luck. I upgraded to apple tv 4.4.4, still didn't work. I called Netflix and apple, and they blamed each other. As crazy as it sounded, I tried using the password to 12345, but it didn't work.

I had the exact same problem. After talking to both Netflix and Apple Support, I tried changing my password by adding one letter, and, lo and behold, it worked like a charm. Hopefully they will fix this glitch so others don't have to go through this nonsense.

Same problem, Apple TV 2 stopped playing some TV episodes that could be played on other devices. Tried the DNS trick, tried changing the password, no change - it still didn't work. For the first time it happened while I was watching a movie. The stream froze, then appeared to be buffering, then I got the Netflix unavailable. If this is so wide spread like it seems, why isn't Apple/Netflix fixing this?

Apple blames Netflix and vice-versa. Neither has an incentive to fix the problem as long as they can blame the other. I'm so frustrated that I may install the XviD Codec and go to peer-to-peer piracy!

While Netflix claimed that this was a necessary measure to safeguard the platform's integrity, it did result in a minor uptick in churn. Subscribers who had been sharing passwords with friends and family were now required to have their individual accounts. Consequently, some chose to cancel their subscriptions, contributing to the overall increase in churn rates.

This showcases the company's remarkable pricing power. The password-sharing crackdown and price adjustments were part of the company's efforts to enhance profitability and grapple with rising production costs.

Apple TV+'s strategy differs from the competition: where other streaming services have large libraries of content and/or focus on producing a high volume of shows and movies, Apple invests in what it perceives to be higher-value content.

Their secret weapon? A compelling bundle package that includes Disney+, Hulu, and ESPN+ at an attractive price point. By offering a diverse range of content across these platforms, Disney+ has managed to keep its churn rate in check.

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That concludes our breakdown of the top video subscription services! Hopefully, you've gained some new insights from this overview. With numerous major players in the streaming industry, it's intriguing to observe how each one compares to giants like Netflix and Disney+.