My Internet Speed Virgin

0 views

Skip to first unread message

Diante Scharsch

unread,

Aug 3, 2024, 5:37:35 PM8/3/24

to ofozaztin

The data for our advertised and normally available internet speeds comes from a broadband measurement panel made up of real customers spread out across our network. Powered by SamKnows, we run millions of tests a month to understand how Virgin Media broadband speeds perform in different areas.

When we explain broadband speeds, there are always different factors involved. So while the actual speed of your service may vary, for new and existing customers who changed their broadband services on or after 28th February 2019, we now provide a minimum download speed guarantee to your Virgin Media Hub. This is 50% of the advertised internet speed for your broadband service on the date you placed your order.

That goes for new customers, or existing customers who changed their broadband services on or after 28th February 2019. This being said, we always aim to deliver the Virgin Media broadband speed you signed up for.

Get fast, reliable WiFi gliding through every room or money back
Eligible Virgin Fibre areas only. WiFi Guarantee available with M50 broadband or faster. 8p/m extra or included with Gig1, Gig2 or Volt. At least 30Mbps download speeds in every room or 100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply.

Your device will try to download a file from the test server and the internet speed test will record the speed. Next, your device will try to upload a file to the server and the speed checker will measure the upload speed.

This internet speed check includes your download speed test results, upload speed, jitter and latency times, giving you an accurate overall picture of how fast your connection was to your device during the test.

Using an Ethernet cable to connect devices, like your online gaming console or laptop, to the Hub is a reliable way to get fast speeds. Unlike an Ethernet connection, WiFi signal can be disturbed by obstacles such as walls, furniture and doors.

My ISP is Virgin Media in the UK on their M500 package. Their Minimum Guaranteed Download Speed is 258 Mbps (which I know is wired, but I have gotten 450 mbps over wifi before with the NetGear Orbi and the ISP own Router before I put it into modem mode).

You can try the speed diagnosis steps in the community FAQ: -AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-... These drill down where the speed loss is being introduced and offers some configuration recommendations.

You ISP modem already has a build in router and wifi, This would be a double NAT (two router) condition which isn't recommended. -is-Double-NAT
-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. -do-I-configure-my-Orbi-router-to-act-as-an-access-point and =H7LOcJ8GdDo&app=desktop

Just done a Speed Test (WiFi) in the room where the Satellite is and got 60.4 mbps. Weird thing is, I was in the garden a few hours ago and got 300 mbps over WiFi! The garden is just outside the room where the Satellite is placed.

I've got my ISP provided Modem in modem only mode right now. Weird thing is, when I plug directly into the back of my ISP Router in modem mode via etherhet, I can't connect to the internet. Is this normal?

Yes, when in Modem mode, the Virgin Router will take the first connection it detects in one of the LAN ports and passes the public IP to that device. The other ports will then effectively be deactivated.

My thoughts on your WiFi speed is that your device (assuming these tests are over WiFi) is connecting to the 2.4GHz frequency at that time and not the 5GHz frequency. You don't have a lot of control over that. My iPhone XS was always prone to this. What I did was reduce my 2.4GHz Wifi to 25% power and left my 5GHz WiFi at 100% power. My iPhone XS now sticks to the 2.4GHz WiFi every now and then, as opposed to daily before.

Before upgrading to the NetGear Orbi, I had basic TP Link powerline adapters which didn't give great WiFi outside in the garden or good ethernet to my TV, PS4 or Amazon Box in the room where I had the TP Link extender.

The NetGear Orbi was supposed to fix all of this and give stable speeds all over the house on WiFi, which I know it can give me (e.g. I have got 500 mbps upstairs since installing the Orbi and in other areas of the house and even 300 mpbs outside in the garden).

It's the inconsistency which really worries me, so trying to detect whether it's a Virgin Media issue or a NetGear Orbi issue is my main task.

Personally I would focus on your ISP connection first to rule out issues there, and then focus on the Orbi. Try setting up a Broadband Quality Monitor (BQM) here: as it can give great insight to the quality of your internet connection. As you are in Modem mode, it will be the Orbi that will respond to the ping, so make sure you enable [Respond to Ping on Internet Port] under Advanced / Setup / WAN Setup.

If you have a computer connected via ethernet cable directly to the Orbi (No powerline adapters in between), then it would be useful running speed tests on it at the same time you notice reduced speed on your other devices. Obviously not exactly the same time though.

PS: Virgin only offer the Hub 4 to customers outside the 1 Gb package when they have considerable over-utilisation in the area as it uses DOCSIS 3.1 instead of 3.0. Not that they will formally admit that. I suspect the issue lies here.

Ive got a switch plugged into the m4 main hub/router with a number of Ethernet devices and they are also only getting maybe 200mb download speeds (download speeds before upgrading we're hitting 35\40MB so pretty much full speed )

am I missing a setting in the deco that is restricting the speed somehow?
Im tempted to turn the virgin router back on and use AP!! (Which will be a faff to change over IP addresses of some media set up bits. !)

The 35/40 Mbps may be an end result of the speed you get due to the environment. However, focus on the main Deco unit, unplug all the satellite units, and see how that performs. If the main unit is giving reduced speeds check the QoS settings, mainly to see that the internet speed is set to what you are paying for. Disable any device that has been set for high priority.

Until last month I had plan for 20GB/month and this month I upgraded my plan for 125GB. Before I used have preety good data speed, never had any troubles watching YouTube videos in 1080p or twitch. And after my upgrade my internet Speed seems significantly slow. YouTube can't even load 720p video without buffering. It looks like Virgin reduced my data speed so i can't use my full 125 GB data. This is a miserable experience not able to use internet how I want to use it. If any virgin employee find this comment please help, it's a miserable experience otherwise I might need to change network.

I'm considering booking the Valiant Lady transatlantic Barcelona - Miami this October but need internet speeds fast enough for me to take zoom calls and do some other work. I was on the Scarlet Lady over Christmas and didn't have to do much work but was able to take the calls I needed. Have people been able to successfully work remotely from the ship and I'm specifically interested in how the internet has been for anyone who has done Virgin transatlantic (I assume there has only been 1 transatlantic cruise for the Scarlet Lady - but were there even passengers onboard?)

I've done TransAtlantics on other lines and had no problem with the internet. However, the reports from Valiant Lady is that the speed in the Med is quite bad; initially it was so bad that they had to take restaurant orders on paper because the app didn't work. The reports say that it is better now, but not equivalent to what they had in the Caribbean on Scarlet. My guess is that they're going to continue to try to improve it and that we won't really know till we get closer to October. Sorry this isn't a precise answer...my IT person told me to not count on anything more than e-mails.