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Why must we be treated like pieces of garbage by the staff at ODSP?
Most of the employees haven't bothered to read the Act or the
Directives but they all learn how to humiliate, frustrate and anger the
recipients. I am so tired of being treated with absolutely no respect,
no hint that I am a human being. I am tired of not being understood and
English is my mother tongue. I'm tired of misinformation, no
information, being run in circles and plain ignored. My blood pressure
must be thru the roof at this moment. Do they ever wonder why they must
sit behind bullet proof glass? I can not continue my life if it means I
have to have this B********s in it. How do I cope with this insanity? I
am sick, I am disabled BUT I AM STILL A HUMAN BEING. How do I make
these people understand this?
Marsha
*****************************
Unfortunately until we can bring the province around to understanding
that they have created a MONSTER called ODSP. We must stand together
as a united group and DEMAND our Human Rights be honoured and the ODSP
Monster be tamed. If we will not stand up for ourselves to the best of
our abilities then how should we expect others to do it for us.
The extremely ironic point is that ODSP officials KNOW that they have a
monster that is protected by legislation and the OPSEU. There
currently is a rework being done inside ODSP to attempt improving
service levels to recipients. This initiative is covered by the "ODSP
DELIVERY FRAMEWORK - A NEW FRAMEWORK FOR SERVICE DELIVERY" project.
There is a copy of this project available in Word 97 and PDF formats
available on the ODSP Action Coalition web site at:
http://www.odspaction.ca/download/ODSP Delivery Framework.doc
http://www.odspaction.ca/download/ODSP Delivery Framework.pdf
We have had many challenges working with ODSP as well, most of the
items we have requested have had to be challenged to an internal review
or sent to the SBT before we received them. Last week we again had
another direct example of how ODSP CSR's operate. We had cancelled our
Bell Canada telephone service and made the big jump to VoIP. Low and
behold now we do not have access to the front door intercom as in our
building you must have an active Bell line to use the intercom. As
timing would be great a member of the ODSP Action Coalition had made a
post that ODSP would cover the costs of telephone service in this
instance. I made the call to our CSR and asked the direct question
about assistance for Bell service for building security use and was
told EMPHATICALLY that there was no such assistance available in any
form!!
Yes you guessed it - Directive 6.2 and 9.5 both directly address this
point and spellout the assistance that is available, including
connection fees.
There is no wonder why none of the recipients trust what we are told by
CSR's and at this point any recipient who blindly accepts the
statements of a CSR is thourly taken advantage of.
This is one of the problems
__________________________________________________
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Bette,
This is one of the problems with ODSP and any so-called government programs. People who never had to rely on them know absolutely nothing that goes on with them; they just complain about taxes being paid and so forth. What is seriously needed and I am determined to see what others think. Some folks around here have spoke about an ODSP Defense Fund, which would be raised through various fundraising ventures and the money used to pay folks like me to take these issues to various boards, tribunals, etc. and to publicize this damage to the rights of people in various media. The average 'middle class' person knows absolutely nothing about what goes on with those who are not 'middle class'.
In my own community, there are middle class presently types trying to push the city to cut back on transit because they see it as a waste because "everybody has cars", when they have no clue what's going to happen to people when they get older, or disabled and so forth. I have been putting through some letters to the editor when I've had time, pointing out obvious flaws in our system in as timely manner as possible. Ignorant people have also made comments that people with disabilities can be looked after by charities like they were in the 1950's etc. Yeah, do we really want to be charity cases? It is a big fight ... a major battle ... and something we're going to have to put thousands and thousands of people behind and make it public and timely.
Angela
I have reworked the links. I broke the first rule and forgot to put
underscores between the words.
Please use the following links:
For the Framework in Word 97 format use:
http://www.odspaction.ca/download/ODSP_Delivery_Framework.doc
For the Framework in PDF format use:
http://www.odspaction.ca/download/ODSP_Delivery_Framework.pdf
Sorry for the inconvience this has caused.
Blessings
Malcolm
Not all Legal Aid lawyers will have the passion to 'right a wrong' so to speak. The recipient might be able to win a few points, but the underlying issues might not be addressed or rectified. Like you expressed, you're willing to go the extra mile and fight the cause with 'grassroots passion' because you've been there and you know first-hand the frustration and helplessness a recipient feels when faced with the horror of some of ODSP's decisions.
I, too, would like to see a Defence Fund whereby paralegals could help ODSP recipients through the hurdles of launching an appeal, or better yet, intervene between the recipients and the Income Support Specialists, so that communication is clear and that the wool doesn't get pulled over the eyes of the recipients (to put it politely). I wouldn't mind seeing a topic opened up on Fireside to look at this prospect. I know that several people have talked about this before - I would love to see something concrete come out of this.
Hi,
Is anybody aware of the rumour that the Ministry is planning to change the definition of disability for ODSP? This was relaid to a friend of mine by a legal clinic lawyer at a meeting; I am not sure how true this is or where her source was.
But if it is, we need to look at how to cut it off at the top before it starts ... the purpose of this change would obviously be to kick some people off ODSP and make it harder for others to get on.
The idiotic thing is I just went through a major consultation with the Liberals about this - that there are some people whose health interests are best served by never having to go on OW in the first place, as I see how it affects people (e.g. one of my guys is in jail now because he broke a few windows - frustrated that he can't find a place to live while he is not getting the shelter portion of his OW benefits, another man ended up in the psych ward ...).
Thoughts?
Angela
Hi Angela - Would an option be for paralegals to be hired by Community Legal Aid Clinics throughout Ontario? Our Community Legal Aid lawyer was too busy to take on our case, so we got a referral to the Legal Aid Clinic downtown to see the lawyer you had recommended to us. If each clinic were to employ one paralegal at Legal Aid rates, it would serve the community very, very well ...
----- Original Message -----From: Bette HawleySent: Friday, July 15, 2005 8:37 PMSubject: Reply: Re: ODSP violation of Human Rights and recipient abuseHi Angela - I had heard a few years back that lawyers did not want paralegals to become recognized as bona fide alternatives to hiring a lawyer. But I thought that got ironed out., seeing that some paralegals are now working hand-in-hand with lawyers.
The problem is ODSP recipients usually don't have the money to hire a paralegal, even at the best of times. I don't know what the solution is other than to put pressure on Legal Aid to give some of the business to paralegals. If I ever become active in the ODSP Action Coalition, I'd push for this change.
If people are being encouraged to become paralegals, then society should open up and welcome them by making a fair playing field. Why can't paralegals get paid by Legal Aid? It would save the Legal Aid fund money in the long run, seeing that most lawyers aren't really interested in ODSP cases anyway.
All the best - Bette
Hi Angela - I had heard a few years back that lawyers did not want paralegals to become recognized as bona fide alternatives to hiring a lawyer. But I thought that got ironed out., seeing that some paralegals are now working hand-in-hand with lawyers.
The problem is ODSP recipients usually don't have the money to hire a paralegal, even at the best of times. I don't know what the solution is other than to put pressure on Legal Aid to give some of the business to paralegals. If I ever become active in the ODSP Action Coalition, I'd push for this change.
__________________________________________________
It was also sent as a glimmer of hope that something, no matter how
small, good may come out of it. We are supposed to be included in
consideration for input as outlined toward the end but I highly doubt
that any of us will ever hear a thing. I did leave a request to be
notified for contact about the Framework but I suppose like most things
I will need to place the request more than once.
I am not sure what has happened at my office with my CSR but there has
been a hugh change in our interaction. I caught her in a hugh lie (the
lie grew out of her lack of knowledge of part of the act or being
mis-instructed by someone else) and instead of making an issue of it I
simply formally submitted my request with the legislation quoted for
support. I had not thought to forward any financial verifying
documents thought. I received a very polite phone call asking for
copies of some bills and a letter of confirmation. I encountered
difficulties receiving the letter and sent an email correspondence that
included the verification in the intruim. With in 4 days I had my
request homoured in full without being pressed for the formal letter.
Then this week I submitted the request for Tenants Insurance Assistance
but had omitted the details of one charge. I received the most
enjoyable telephone call for verification of the missing informaion and
my request was approved wihtin 24 hours.
If all of our interactions with ODSP CSR's were like this just think of
how drastically our attitude would change and how much better our lives
would be, we would still be proverty stricken but at least we would
feel like someone in government actually gives a hoot.
Malcolm
I would like to attempt to simplify some of the problems around
recipients not being able to get legal assistance covered for our
general fights with ODSP.
While the process of getting Legal Aid sounds and seems confusing it
really is quite well defined. (Angela, if I make a goof-up here please
come to my rescue ;-) We are all quite familiar with the American
Maranda Rigths phrase - 'If you cannot afford a lawyer one will be
appointed at no charge'. We Canada has a similar system that was
fought for and given just as hard. Both of these 'Legal Rights to
Council' however are only extended to defending oneself against charges
brought by the representatives of the Law of the Land. In Canada that
would be the 'Crown Attorney'. So in short if you are facing legal
proceedings where you are being procecuted by the 'Crown Attorney' you
are guarenteed legal representation and council. To facilitate this
end Legal Aid was formed.
If on the other hand you are beginning the legal proceedings against a
crown entity then the whole concept of needing legal council for
protection from undue process does not apply. Simply put, If the
government comes after you they will provide you with defense
assistance but if you go after the government you are on your own.
Enter Community Legal Clinics - It was evident that too many
underprovledged citizens were being 'taken advantage of' as it was felt
safe to do so because they did not posess the means to 'stand up for
themselves' and demand that the injustice be corrected. This problem
had become such an epidemic of acceptance that it was plainly evident
something had to change. Legal Aid could provide no assistance as this
area of law was totally outside their mandate and reason for existance.
Community Legal Clinics we set up around the province to perform just
those services. I am not versed on the history of CLCs by they are
funded voluntairly and have limited resources to work with. This does
make the amount of assistance that they provide very limited and
selective, but they are still available for consultation.
The monster that Harris created and labelled ODSP is just that, a
Monster. There are many working very hard trying to find ways to
domesticate this monster and the proposed Framework is just one effort.
Our valiant dragonslayers have been sidetracked by mansions and all
those pretty perks and have forgotten about the fair maidens of the
land who still need protection from being burned up, singed, mauled,
eaten, stepped on or otherwise abused by the monster.
It really is time that the monster be properly put to rest and a new
domesticated burden carrier be found. The ODSP has soo many flaws,
holes, weaknesses, violations of other laws that it really cannot hold
water any longer and the small patches we are receiving are not raising
it any higher out of the murky waters it has drifted into.
But in the interum we must NEVER loose sight of the fact that ODSP is a
far cry from the work houses and poor houses of Mr. Scrooge's time. We
are blessed with what we have but that is not to say that we should not
expect everything that we are promissed to receive under the laws of
Ontario and Canada. Todays society demands that everyone work inorder
to remain on a even keel with the services provided on Ontario. There
are always exemptions like the few who are fortunate enought to make
over 6 figure incomes yearly can manage to support a family alone. But
for the majority it takes two incomes for a family to live and be
active participants in Ontario society. Blame it on the Unions, Big
Business, government, greed or what ever today's 'standard of living'
in Ontario is out of reach of the 'standard' citizen living on minimum
wage or worse yet on government assistance.
Better kick my soap box aside as I am getting too far afield. More to
come in future posts though... and on the web site...
Blessings.
Malcolm
----- Original Message -----From: ellen forgeronSent: Sunday, July 17, 2005 10:32 AMSubject: Reply: Re: ODSP violation of Human Rights and recipient abuse
Todays society demands that everyone work in order to remain on a even keel with the services provided on Ontario. There are always exemptions like the few who are fortunate enought to make over 6 figure incomes yearly can manage to support a family alone. But for the majority it takes two incomes for a family to live and be
active participants in Ontario society.
__________________________________________________
No.
Roman, Toronto
Hi Angela - What a trap, eh? If the spouse of an ODSP recipient earns more than the total amount of the recipient's benefits - the recipient is cut off ODSP. This is so precarious. Imagine if the couple were to break up? The disabled partner would be left with no income and no support infrastructure. It's absolutely unfair. Also, what if the working partner gets burned out and can't keep up the pace of a 9 - 5 job?
I have never had odsp workers be rude with me in any way and maybe it's
just because I haven't run into someone who was in a bad mood. The
ellen forgeron wrote:
> hi malcom53
> nice to find all thes folks in similar circumstances ...well not nice to find us all in these circumstances but hope you know what i mean. got a story you may be able to help find a resolution to. i recently needed new dentures..called odsp ...i was told i was not covered for this...after a bit of whining on my part i was told that ow has discretionary for this purpose. my friend who is on odsp in another area also needed dentures and i told her how i went about it. even said she could use my name....well the response she got was ...we don't do this..ow in this area does not do this....she was so frustrated with the system ..i feel very bad for her ...she has just had her second breast removed (cancer) and is currently on chemo ....lost all her hair...and her dentures are bad....she is however very positive even after all of this. wish there was a way to help....i'm sure this is not the only story you've heard but it needs to be heard by everyone who thinks we on odsp are living the
> high life free from worry and care thanks for listening my friend.......schooner
Hi there. Your friend who needs the dentures should go over their
heads to the next level of authority and explain the issue and tell
them she was turned down for coverage of dentures by OW and they should
see to it she gets her correct entitlement which is $400 for the upper
ones and $400 for the lower ones. Don't let it go she is entitled and
it is something that has to be fought for. I hope this helps. Donna
Dave