Quality of services.In order to properly expose the problem and get it corrected, we MUST go on facts... gather up proof of what we did and what they did. The proof could be written letters, saved email, recorded conversations, etc. This information will only prove there are problems.
38. The Minister must take the necessary measures to ensure the quality of the services offered and establish a complaint processing procedure for matters governed by this Act.
Information.
A person may apply to the Minister for information on any matter within the scope of this Act, or for assistance in safeguarding that person's rights.
Minister's obligations.
39. The Minister must also
(1) monitor the level of satisfaction of persons and families having taken advantage of the measures, programs or services offered;
(2) take the appropriate measures to remedy or prevent the re-occurrence of prejudicial situations and prevent the occurrence of similar situations; and
(3) give due consideration to the opinions and observations expressed by persons and families having taken advantage of measures, programs or services.
Separate administrative unit.
40. An administrative unit separate from the units responsible for providing the services or implementing the measures or programs provided for in this Act must be designated by the Minister to provide information on any matter governed by this Act and to process complaints.
Requests and complaints.
41. Requests received by the administrative unit must be processed promptly and complaints must be examined and analyzed, unless they are clearly unfounded, for instance, if they do not pertain to one of the matters governed by this Act.
Information to complainant.
42. The complainant must be informed of the results of the examination of the complaint, as well as of any applicable remedy procedures.
Restriction.
Confidential information may not be disclosed under the first paragraph.
and thanks for sharing on the work and research you are doing!
Denny -
________________________________
> Date: Sat, 26 Mar 2011 12:53:26 -0400
> From: wheelch...@gmail.com
> To: odspfi...@googlegroups.com
> Subject: [odspfireside: 35973 ] ODSP tone is punitive compared to Quebec's
That's the way it seems but you know, I don't think the people are bad
people. The leadership is very bad and the oversight is non-existent.
What's even worse is when you sit on a committee for the government, you
must speak and deliver reports in positive terms. You can't say, there
is a problem here. I went through that when I sat on the transportation
standards writing committee. The hired facilitator scrubbed the slate
clean and we were outraged. The minister got a glowing report thanking
her and stroking her for letting us in on the process. It was enough to
make you barf.
I don't think the government expects to not hear what works because they
can't fix it if they don't know it's broke.
I think the public relations schools are just too lily white with their
training and people have no idea that it is vital to point out the
problems so it can be fixed.
The other way of looking at it is if they're making the people sick,
then how do they expect us to work if we are getting to burned out
fighting for our right to live and enjoy life.
I hear and see too many demoralized people and they have every reason to
feel that way. But a good manager would be aware of the severe cracks in
the system and fix it. Minister Melleur won't do that (and yes, I know I
spelled her name wrong... I'm not looking it up right now).
Louise
I don't think the government expects to not hear what works because they can't fix it if they don't know it's broke.
Louise
-----Original Message-----
From: Scott <rscottfi...@cogeco.ca>
Sent: March 27, 2011 7:51 AM
To: ODSP Fireside <odspfi...@googlegroups.com>
Subject: [odspfireside: 35997 ] Re: ODSP tone is punitive compared to Quebec's
Thanks for that Louise. Seems to me the present ON Gov are looking for
methods to cut spending and ODSP recipients are affected 'cause
McGuity and Co put ODSP near the top of their slash-cost list after
that so-called independant report with all the muck in it about ODSP
Benefits being too rich. Remember all my ODSP friends, Vote in the
next Ont election.
Scott
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I was trying to say, remember what the cuts were based on? A statement made by an auditor general about seeing signs of abuse. No one had been charged, prosecuted, or convicted so there wqas no proof.
Instead, there was a piece of legislation that says the onus is on the client to report errors, or in my words, wrong-doing and if they don't, the client, not the author of the mistake or problem, would be held accountable.
Add to that lack of training and proper investigation into how the workers are doing their jobs, so there is nothing to stop the allegations from smearing us.
Louise
bill
----- Original Message -----
From: "Scott" <rscottfi...@cogeco.ca>
To: "ODSP Fireside" <odspfi...@googlegroups.com>
Sent: Sunday, March 27, 2011 7:51 AM
Subject: [odspfireside: 35997 ] Re: ODSP tone is punitive compared to
Quebec's
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