Quality Compliance
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Osaretin Osayimwen
Nov 1, 2012, 6:31:01 AM11/1/12
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Hello Team,
Kindly find attached the quality compliance form used to evaluate the Connect. Note that the targets differs for those outside Lagos and I will expect that the managers of this locations finds out what their targets are and revert.
For us to deliver the excellent service that we have always emphasized, it has become important that we all participate in evaluate ourselves. This in turn will allow each CCR the opportunity of realizing the KPIs that are important to the business aside the ones listed in our PAF.
I also urge that we carry out this evaluation on a weekly basis. Having said that, I will expect to see how each manager thinks their Connect is fairing from their own perpective, this is necessary to allow me educate them on stakeholders expectations.
I hope this will bring about a better relationship with our customers by our delivery of excellent service in a professional and passionate way with integrity and teamwork as our watchwords.
Kind Regards
Osaretin N.O.O.
Kindly find attached the quality compliance form used to evaluate the Connect. Note that the targets differs for those outside Lagos and I will expect that the managers of this locations finds out what their targets are and revert.
For us to deliver the excellent service that we have always emphasized, it has become important that we all participate in evaluate ourselves. This in turn will allow each CCR the opportunity of realizing the KPIs that are important to the business aside the ones listed in our PAF.
I also urge that we carry out this evaluation on a weekly basis. Having said that, I will expect to see how each manager thinks their Connect is fairing from their own perpective, this is necessary to allow me educate them on stakeholders expectations.
I hope this will bring about a better relationship with our customers by our delivery of excellent service in a professional and passionate way with integrity and teamwork as our watchwords.
Kind Regards
Osaretin N.O.O.
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