did you solve your problem? I have the same problem with a Acer-Laptop. Speakers work with everything. When I play zoom test sound there is a split second of sound and then I hear nothing. Even a factory reset of the laptop didn't solve the problem.
Same exact issue on my acer laptop. If you have an app called "Acer Purified Voice Console", open it and scroll to the Speaker section where there is an "AI noise reduction" feature that seemed to have enabled itself for me. After disabling that it worked fine.
This worked for me. Turning off the AI noise reduction in the speaker section of the "Acer Purified Voice Console"... I also turned off the AI noise reduction in the Microphone section "just in case"...
I had the same exact issue on my acer laptop. If you have an app called "Acer Purified Voice Console", open it and scroll to the Speaker section where there is an "AI noise reduction" feature that seemed to have enabled itself for me. After disabling that it worked fine.
Hi I have a relatively new Asus Vivobook 15 and had awful sound problems on Zoom. I did as someone else suggested here I searched for My Asus under settings. Find the AI sound enhancer for speakers and microphone and make sure they are both off. It was an instant fix for me.
I have the same problem. Last month I got a new ASUS Vivobook 15 (Windows 11 Pro) laptop and everything was working great, but since two days ago I've had this issue with the zoom speakers. I don't know what to do 'cause any other apps such as youtube, google meet or spotify are playing well. Hope you can answer if you find any solution.
@DebbieraaencztI haven't found a fix, but I also haven't had much trouble recently. I still get the problem where the person on the other end can hear an echo of themselves, but usually I just change the microphone and that works. Or I use push to talk. I really think it has something to do with NVIDIA broadcast. Do you use NVIDIA broadcast?
I have the same problem. I've been using zoom for years now and have pretty good understanding of the audio settings. Test sound works for 1 second then it stops. mic is working. mic and audio works on all other video call services.
I am having the same issue. Before a meeting starts, I select "Test Computer Audio". Then, when I select "Test Speaker" I hear a split second of sound, then it stops. I can change to other output devices and I only hear the audio without fail when I select the audio on my HDMI monitor. Otherwise, my laptop's onboard speakers, my 3.5mm plug speakers, and my NVIDIA Broadcast speakers all do the same thing. I have a sneaky suspicion that it has to do with the NVIDIA Broadcast. Whenever I plug in my USB headset, I can get that to work fine but I don't want to wear that when I am on a business meeting call. I have checked the Windows Volume Mixer. I have also tried adjusting and resetting other settings with no success. Has anyone found a fix???
I'm glad you mentioned this... I forgot to mention that I had this same issue on a recent Zoom call where the person on the other side asked me to change my audio settings because he could hear himself as an echo and it was super distracting to him.
I was wondering if there is a way to uninstall the stock Waves MaxxAudio Pro "audio enhancer" this laptop comes with since it warps the audio and makes everything sound woofy. Even when I turn off audio enhancements I've noticed by doing some A/B testing with another computer that has stock Realtek drivers but whilst still using the same amp/dac between them that not all "enhancements" are turned off.
I am able to manually install generic drivers or to uninstall waves but the problem with that is that you lose headphone jack detection. Worst of all it's a fabricated problem. If I just reboot my laptop with the headphone jack plugged in it will detect on startup but if I then take the plug out and put it back in it doesn't detect it anymore. So some kind of driver that automatically installs even after I wipe the entire boot disk in disk part and clean install windows just wants waves to tell it something has been plugged in.
On the off chance someone at dell reads this: how is it possible that you include such poorly written garbage on what is supposed to be a professional device. People have been complaining about this very thing since 2017. Windows already has such a bad audio pipeline compared to macOS and this is like throwing gas on the fire. It's like you want to lose people in the music industry as potential customers. I understand some people might like the changes to the audio waves brings, but there are more elegant ways to implement that and you should at least give people the option to use regular drivers.
I get that Dell wants to "enhance" the little speakers' sound . I get that they want to give you an immersive game or movie experience , but it should be possible to completely bypass it , or even to uninstall it. And you can't . Certainly not in the maxxaudio pro software window. In fact if you turn maxxaudio off , the volume goes up and down , and when you pause and start again , the vol is lower and then goes " normal" , of course other effects are not gone either.
Another thing that I notice and seen by others is a small delay to hear system sounds . Could be a w11 thing or again these : "enhancements" .
This is a bad workaround: -15-9520-Windows-notification-sounds-are-delayed/m-p/8338237#M106446
Processing audio at that level is going to create distortions and arctifacs . And it does.
I want my audio straight like a lot of other people . No enhancements , at least not at the HP output or USB audio output !
My old XPS with sigmatel chips and drivers were great and clean , straight sound, these Realtek (more like UNrealtek) are bad. It starts with : they can only go 24 bit/48khz ??
What ? A premium , expensive creators' laptop in 2023 and it can't make use of 96/192k audio ? So I have these big 24b-96k files for nothing ?
Realtek website is what ? Sh_t. Nothing to look for there.
Some trouble with SD card reader too , what do you know : Realtek too !
I wish I could return this laptop , but I have it now for 6 weeks...
Last Dell for me. This and awful w11 , so Apple next ?
I've tried everything on YT video's , Dell forum , reddit and others.
Mostly the same : run trouble shooter , reinstall/disable/update drivers . Stop some services, get some to not start. Tried it all ...
The time between a knock on the (bild in) microfoons and hearing it through the speakers is also an unacceptable 0,5 sec or more. (yeah , yeah , update your driver as if i didn't already do that). Of what I tested of the microphones , it's not a great sound without some help from .... maxxaudio ?
In : Sound , video and game controllers , I have 4 times the Realtek Soundwire HW audio codec device driver. 1 seems to be for the speakers , 1 for the HP out , 1 for microfoon , and another , I don't know. When disabling them or uninstall , there is no output and input device detected. You restart and the bad Realtek drivers are back again. Looking for the other drivers (at show compatible hardware) and select the one of 2 microsoft HD drivers , it won't install those drivers or still says output device not detected. Trying some other HD drivers on that list , you get a blue screen ... great !
Now I know in windows : settings> sound> speakers (or HP) , there are buttons for spacial (off of course) , but still the : Audio enhancements CANNOT be switched off , If you do : device default effects off , on the speakers tab and/or on the HP tab , YT stops playing , WMP , or " media player " stop, can't find codec or something.
This was also in the days when the computer was spanking new and nothing was altered or disabled. It was the first thing I did when hearing the awful "enhanced" sound.
Then:
Control panel > hardware and sound>manage audio devices , you get the Sound window . Never did I have the enhancement tab like it should be in w11 at properties: right click for speakers properties > advanced tab : again switching off : Enable audio enhancements , same as doing it in settings : no audio ! ( same here in HP properties.)
So what now ? Dell's Proprietary software , wave/maxxaudio , the Realtek drivers are blocking straight audio even if some don't start and/or are disabled ? That is just ... well some words I can't use here.
So how can I still hear these " enhancements" . First it sounds too spacial and the distortions it brings to some tracks, then when a song has a fade out at the end , you hear the bass is stronger , trebbles are faded , like they want to filter out end noise.
When you put any audio player's volume on max and the computer's volume lower , it seems normal BUT , you put systems vol on max and any audio player ( WMPlegacy, media player, movies & tv, KMPlayer) you turn the volume down you get that same effect . So what does it do at different levels of both volume levels? Enhance ? HAHA ...
So again in a pemium laptop , with only 4 flimsy USB-C ports , where one is used for the power, ( which I don't like ) , one for the mouse ( because most mice are still USB-A , or have a USB-A dongle for wireless) , and a LAN dongle , the 4 th is taken by a USB audio device , that may have it's own issues ?
Yes I now about dockingstations and hubs, and what do you know , if anything is not right with devices (like ext drives or audio ) connected to USB , first thing that is adviced , is to not put it in hubs but straight into the USB port of the computer.
So what now ? What, the dreaded full reset ? It is not going to change anything , just all the maxx audio cr_p will be back and you have to ajust a couple of hundred settings in win11 and other software !
Linux ? Is there a distribution that can handle new hardware ? No , same as here , Realtek driver for audio in linux , you must be joking. Why oh why Dell , can't we install ubuntu that comes with an XPS 13 , on an other XPS ?
There are some other issues too with my XPS 17 , I should open a forum post for it too, but just for information :
Dell says in its xps-17-9720-set up pdf pg 8 , that there are 5 devices ontop of your screen , 1 rgb/IR camera , 2 IR LED's , a camera status light and ambient light sensor. So why if you shine with a flash light , do I find 2 more holes left of those 5 ? (not the 2 microphones really on top of the lid) NSA peek cams ?