RE:SeniorHelpDeskSpecialist for MD
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ashok l
Oct 23, 2025, 1:45:11 PM (9 days ago) Oct 23
to as...@reddaiah.com
Dear vendors,
I am looking for a sr resource for my below requirement, please let me know if you have anyone for the role:
Location: 750 East Pratt Street, 6th Floor, Baltimore, MD 21202
Duration: 12 months
Total position: 3
Submission date: Nov 5
Submission date: Nov 5
Role Type: Hybrid ( 3 days at office)
Minimum Qualifications:
• A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications.
• A minimum of three (3) years of experience using JIRA, Service now or other help desk ticketing applications.
• A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
• A minimum of three (3) years of experience managing enterprise antivirus solutions.
• Proficiency in using MS Active Directory, Microsoft Windows Server, MS Office Suite
• products, Enterprise Application and experience with Google Suite.
• Experience supporting desktop and laptop operating systems using Windows 11, Linux
and MAC OS.
• Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc.
• Experience in network technologies such as LAN and WAN, network protocols such as
• TCP/IP, UDP, and DHCP, and network devices like routers, switches,
firewalls, or servers.
• Possesses excellent communication skills to handle a diverse team of stakeholders
requesting technical support tactfully.
• Ability to learn new technical concepts quickly and stay abreast of current trends.
• Ability to lift and carry desktop equipment such as laptops, computers, and monitors.
• Ability to work collaboratively with various technical teams, business users, managers, and other non-technical staff.
Preferred Qualifications
• Help Desk Specialist (Senior) A minimum of five (5) years of experience managing Active Directory Environment or Servers.
• Experience as a Service Desk Administrator of JIRA or other similar products.
• Experience with using ServiceNow IT Service Management suite or equivalent.
• Possess Dell Laptop and Desktop certification.
• Possess Dell Certified Systems Expert (DCSE) Certification.
• Possess Apple Certified Support Professional (ACSP) 10.10 Certification or a minimum
• of three (3) years of experience supporting Mac OS/Apple systems in enterprise active
directory environments.
• Possess Microsoft Certified Solutions Expert certification or a minimum of five (5) years of experience managing an Active Directory environment.
• Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications.
• Possess any Endpoint Protection Certificate or hands-on experience managing McAfee
EPO or similar encryption Tools.
• Experience working with the Project Management Office (PMO) processes, policies,
and procedures.
Minimum Qualifications:
• A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications.
• A minimum of three (3) years of experience using JIRA, Service now or other help desk ticketing applications.
• A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
• A minimum of three (3) years of experience managing enterprise antivirus solutions.
• Proficiency in using MS Active Directory, Microsoft Windows Server, MS Office Suite
• products, Enterprise Application and experience with Google Suite.
• Experience supporting desktop and laptop operating systems using Windows 11, Linux
and MAC OS.
• Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc.
• Experience in network technologies such as LAN and WAN, network protocols such as
• TCP/IP, UDP, and DHCP, and network devices like routers, switches,
firewalls, or servers.
• Possesses excellent communication skills to handle a diverse team of stakeholders
requesting technical support tactfully.
• Ability to learn new technical concepts quickly and stay abreast of current trends.
• Ability to lift and carry desktop equipment such as laptops, computers, and monitors.
• Ability to work collaboratively with various technical teams, business users, managers, and other non-technical staff.
Preferred Qualifications
• Help Desk Specialist (Senior) A minimum of five (5) years of experience managing Active Directory Environment or Servers.
• Experience as a Service Desk Administrator of JIRA or other similar products.
• Experience with using ServiceNow IT Service Management suite or equivalent.
• Possess Dell Laptop and Desktop certification.
• Possess Dell Certified Systems Expert (DCSE) Certification.
• Possess Apple Certified Support Professional (ACSP) 10.10 Certification or a minimum
• of three (3) years of experience supporting Mac OS/Apple systems in enterprise active
directory environments.
• Possess Microsoft Certified Solutions Expert certification or a minimum of five (5) years of experience managing an Active Directory environment.
• Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications.
• Possess any Endpoint Protection Certificate or hands-on experience managing McAfee
EPO or similar encryption Tools.
• Experience working with the Project Management Office (PMO) processes, policies,
and procedures.
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