| For Immediate Release: March 3, 2026
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Orange County Implements CivicPlus’® NextRequest Solution
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New System Offers Residents Easier Access to Public Records and Increased Transparency
Orange County has partnered with CivicPlus to implement its NextRequest solution, a web-based platform designed to simplify and modernize public records management.
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The platform enables residents to easily submit public records requests, track their status, and access records—ultimately promoting greater transparency and government accountability. By automating workflows and streamlining request processing, NextRequest makes it faster and easier for staff to respond to requests and honor Freedom of Information Act (FOIA) and state-specific public records laws.
“Transparency and access to information are fundamental to public trust,” said Orange County Board of County Commissioners Chair Jean Hamilton. “By implementing CivicPlus’ NextRequest platform, Orange County is making it easier for residents to request and receive public records in a timely, user-friendly way. This investment strengthens accountability, improves customer service, and reinforces our commitment to open, responsive government.”
With CivicPlus’ public records request software, NextRequest, Orange County will be able to:
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- Simplify request management and increase efficiency, ensuring residents can quickly and easily access the information they need.
- Automate tasks to save time with advanced workflow automation, allowing staff to focus on delivering timely, high-quality responses to public records requests.
- Enhance collaboration across departments to provide more accurate and complete records for residents.
- Maximize resources and improve time management, ensuring records requests are handled efficiently, even during high-demand periods.
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"CivicPlus is committed to empowering government agencies with tools that enhance transparency, streamline workflows, and foster greater trust within their communities,” said CivicPlus Vice President of Product Management Eric Grant. “By adopting NextRequest, Orange County is taking an exciting step toward supporting timely, compliant, and efficient management of public records requests. This partnership reflects our shared dedication to operational excellence and community engagement."
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