* Understands business requirements
* Create Business Requirement Document
o Documents and analyzes required information and data.
o Prepares requirements, specifications, business processes and recommendations.
* Reviews and understands technical design specifications.
* Reviews and understands QA test plans
* Develops accurate and complete Business Acceptance Testing (BAT) plans.
* Conducts BAT testing according to plan.
* Identifies and documents system deficiencies and recommends solutions.
* Assists in enforcement of project deadlines and schedules.
* Takes input from supervisor and appropriately and accurately applies comments/feedback.
* Understands the necessity of project standards and applies them consistently.
* Develops internal and external meeting objectives and agendas.
* Prioritizes multiple tasks effectively.
* Understands the components of running a fiscally successful project
Required skills/qualifications
* BA/BS degree
* Minimum 5 years project management/business analysts experience (prefer 8+ years)
* Minimum 8-10+ years of related work experience required.
* Excellent written, oral and presentation skills to audiences of all levels
* Ability to formulate implementation options and help achieve win-win solutions for internal stakeholders, Customers and Partners
* Ability to identify and analyze complex program, process and tool requirements
* Works independently with minimal supervision required
Desired skills/experience:
* Experience in the Technology Services Industry
* Strong understanding of industry business processes related to service product lifecycle, sales, order fulfillment, billing and service cycle
* Strong cross-functional Cisco business knowledge
* Direct experience with customers, partners, employees
Communication
* Promotes active listening with team members.
* Contributes appropriately to conversations.
* Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging.
* Strong partnering, influencing & communication skills for all levels (i.e. individuals at the peer, management and executive level)
Problem Solving
* Understands how various issues affect each other and the outcome of projects.
* Improves upon existing approaches by seeking opportunities to creatively transform current industry practices into fresh alternative solutions.
* Strength in structured problem solving methodologies (i.e. DMAIC)
* Project management skills
Leadership
* Assumes additional responsibility without being asked.
* Encourages fellow team members to make innovative contributions and embrace new ideas.
Teamwork
* Proactively initiates, develops, and maintains effective working relationships with team members.
* Demonstrates the ability to cooperate with a variety of people and achieve results.
* Follows through with commitments and fosters mutual trust with team members/clients.
Client Management
* Anticipates client needs before they arise and presents solutions to project management that encompass issues at hand.
* Understands expectations that were set with client and recognizes when issues/events may affect delivery.
-- Thanks & Regards, Anki