Fwd: Cable

[Eric Kami]

New cable for our internet bitches! 


Begin forwarded message:

From: Bryan Eckert <bry...@gmail.com>
Date: August 9, 2014 at 9:18:46 PM PDT
To: Eric Kami <mre...@gmail.com>
Subject: Re: Cable

Let me know if you continue to have problems with the internet.  I installed a new cable of good quality so that should not longer be the problem.

Bryan

On Aug 6, 2014, at 9:40 AM, Bryan Eckert <bry...@gmail.com> wrote:

Eric,

I did exactly what you suggested with my laptop and didn’t receive a signal.  I will try to do the installation on Saturday afternoon sometime after 2:00pm.  Most of the work will be outside but I will need access to the living room too.

Thanks,

Bryan

On Aug 6, 2014, at 9:36 AM, Eric Kami <mre...@gmail.com> wrote:

Hi Bryan,

I don't remember anything aside from what I mentioned in the previous emails. See below for reference.

Here's an idea that may be easier: 

1) In the house: Directly hook up your laptop to the modem and run a speed test. Keep a record of the speed.

2) By the terminal: Take the cable modem with you (and the ethernet cable), and attach a short new coaxial cable to the terminal that directly goes to the cable modem. Once the cable modem works again, rerun the speedtest and see if the speed changes.  

3) If the speed doesn't change, then I'm not totally sure what is causing the weak signal, but I think releasing all cable connections from the splitter behind the fridge, except for the living room and Daniel's room (room with fireplace), should help. 

For reference: 

The technician went to the water heater room behind the fridge and plugged in his meter (not sure what it’s called) into the cable that’s feeding the splitter back there. He said that he can see a weak signal going to this cable, in fact the signal was so weak that the signal amplifier that was installed there previously (by comcast when they set up cable boxes in the room), wasn’t even able to amplify the signal to an appropriate degree. In addition he said he checked the connection for the utility box and saw that it was appropriate, meaning that the wire going from the box into our unit is the issue. One of the things the technician noticed is that the cable installed is a “cheap cable” that isn’t able to carry signal as well as the cables they use (and isn’t very durable), which he blames for being the source of the problem. I asked the technician if this was something comcast can replace, and he said this is owner’s responsibility. 

On Wed, Aug 6, 2014 at 9:19 AM, Bryan Eckert <bry...@gmail.com> wrote:

Eric,

What I am going to do is run a cable on the outside of the building.  However, I don’t believe I will be able to do that until sometime next week.  So you can hold off on calling Comcast until after that is tried.

Bryan

On Aug 5, 2014, at 3:51 PM, Bryan Eckert <bry...@gmail.com> wrote:

Eric,

Wasn’t able to get a connection on my laptop when I hooked your modem directly up to the incoming house cable.  This may indicate that he cable is bad or there is something wrong with the electronics.  I do not have a signal tester for the cable so it is difficult for me to tell.  Do you know off-hand what the Comcast guy actually tested? 

It will be quite and undertaking routing new cable to that unit so I would like to somehow verify that is the problem.  It may be best to schedule a Comcast visit again and coordinate so that I can meet with him.

Thanks,

Bryan

On Aug 4, 2014, at 5:16 PM, Bryan Eckert <bry...@gmail.com> wrote:

Ok

Bryan

On Aug 4, 2014, at 4:39 PM, Eric Kami <mre...@gmail.com> wrote:

Hi Bryan,

Sorry about that, I’ll get it clear tonight. You can come tomorrow, it will be clear then. 

Thanks,

Eric

On August 4, 2014 at 4:34:34 PM, Bryan Eckert (bry...@gmail.com) wrote: