Paymark outage reported by Flo2Cash
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Chris Burgess
Oct 17, 2011, 4:54:20 PM10/17/11
to NZ PHP Users Group
Report from a customer yesterday that Kiwibank Mastercard transactions
via their Flo2Cash account were coming back "Error Communicating with
Bank".
Contacted F2C who recognised that there was an issue and did some
research. They came back saying it was a Paymark <=> Westpac issue,
that it affects other providers (DPS included), and today advised that
Paymark will post a fix tonight.
Anyone else seeing the same? I haven't confirmed that this issue
affects other providers yet (have asked a couple of customers to check
into it), would love to know if anyone can add detail.
Not sure of the market share that Kiwibank / Mastercard combo has (or
if the issue is only specific to those cards), but it surprises me
that I can't find mention of an outage on any of the affected party
sites (Westpac, Paymark, DPS, Flo2Cash)
Vodafone often post an advisory if people can't top up, for example,
but I haven't heard any rumblings.
via their Flo2Cash account were coming back "Error Communicating with
Bank".
Contacted F2C who recognised that there was an issue and did some
research. They came back saying it was a Paymark <=> Westpac issue,
that it affects other providers (DPS included), and today advised that
Paymark will post a fix tonight.
Anyone else seeing the same? I haven't confirmed that this issue
affects other providers yet (have asked a couple of customers to check
into it), would love to know if anyone can add detail.
Not sure of the market share that Kiwibank / Mastercard combo has (or
if the issue is only specific to those cards), but it surprises me
that I can't find mention of an outage on any of the affected party
sites (Westpac, Paymark, DPS, Flo2Cash)
Vodafone often post an advisory if people can't top up, for example,
but I haven't heard any rumblings.
James McGlinn
Oct 17, 2011, 5:27:14 PM10/17/11
to nzp...@googlegroups.com
Hi Chris,
> Anyone else seeing the same? I haven't confirmed that this issue
> affects other providers yet (have asked a couple of customers to check
> into it), would love to know if anyone can add detail.
We usually hear pretty swiftly from event ticket buyers if there are issues preventing payment for any particular card and/or bank - at this stage I'm not aware of any issues.
Kind regards,
James McGlinn
__________________________________
CTO
Eventfinder Limited
Suite 106, Heards Building
2 Ruskin Street, Parnell, Auckland 1052
Phone: +649 365 2342
Mobile: +6421 633 234
ja...@eventfinderhq.com | www.eventfinder.co.nz
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