**The whole dirty expressnet story told** Read about it here
David
Yeah I did get a refund
After sending email after email,
leaving message after message.
By the tone of the other posters I had actually thought he was leaving
the country
with everyone's money.
So I thought something had to be done
I contacted a friend at work in Auckland and got him to go around to
James
Caldwells address.
To cut a long story short a hour after my friend went around I got an
email from
James stating he would give an immediate refund.
Amazing after weeks of silence, Refund within the hour.
AND GET THIS a free gift for my trouble
HAsn't turned up yet, not suprised , I'm glad I got my money back before
the whole shit house collapsed
I have been told this guy has had a whole string of failed businesses
He said he was going to post the cheque, but I wasn't going to trust him
so got my friend to pick up the check the next day.
I wasn't going to put up with "The parts are in the mail" again bullshit
I had to put up for seven weeks"
Amazing the devaluation on a Celeron 300a in seven weeks. Paid $397 for
it now costs $235.
Big loss I had to take for James excuses and that delay.
PUBLIC NOTICE:
My friend Mark (the destroyer) is available to act on your behalf to
obtain immediate refunds (within the hour)
from MR. Caldwell of Expressnet. Small donation required of course
(hip flask minimum).
Any ways below is the correspondence between Mark and myself for
everyone's
entertainment and as a warning to stay away from expressnet. ENJOY!!!!!
Emails are as delivered, sensitive info -------- dashed out
the numbered lines are my comments to help you understand the flow of
events, and are not part of the original emails
1. (Help needed thank God and Goddess I have a friend in Auckland or
else I will still be waiting)
Hi markie
I need a favour
Could you check out this address in Onehunga
James Caldwell
2 Bamfield Place
Onehunga
Auckland
Its the business address of the Guy who owes me the parts/money. (he
owes me
$520)
I've seen a look of posts about him recently, I am not the only one that
has
had this experience with him recently
(take money don't give gear) A lot of people out there have given him
money
and not sent the gear.
I think is planning to do a runner with every bodies money.
Could you check if
a. People are still living/ working at the address.
b. Look for anything suspicious like for sale signs, people moving gear,
stuff like that.
Much appreciated.
David
PS I think I left my sunnies on your back seat can you check.
2. reply from MArk
hey bro I'll do it tonight.
you want me to knock on the door and show him this email and have a talk
with him too?
or to you want me to show him the joys of sex first hand ???
he he he he
3. Next letter to Mark with email message to print out and take around
with him, he was only supposed to take the first page but ended up
dropping off
the whole thing hahaha we had a good laugh about this when it was over
:)
Hi Mark
Here's something you can take with you
-----------------------------------------------------------------
This is the equipment paid for but not delivered
It was paid by Direct Credit on the 13 October
James
I require an immediate refund for the parts you have not supplied
Order: David Young
You owe me exactly $518.35 for equipment paid for but not delivered
I will
a. Be filling a case against you at the disputes tribunal in Hamilton,
you will have to come to Hamilton to defend yourself.
b. Be registering the debt against James Caldwell with Bay Collection
Agency.
Sincerely
David
LOGITECH DELUXE 104 KEYBOARD
ExpressNet Order #
JCAL-3WM2VQ $57.10 inc.
Millennium G200 8mb AGP OEM
ExpressNet Order #
JCAL-3WZDQU $303.75inc
SATURN ATX Super Middle Tower + 200W ATX PSU,
ExpressNet Order # JCAL-3XZ7PX $157.50
Total $518.35
------------------------------------------------------------------------
Lately
His home number (Some nice person found that out for me from his
provider)
his webpage is registered under has the same answering machine message
as
his work number.
The email his webpage was registered under no longer exists.
en...@sinesurf.co.nz
Ok here's what you can do
Situation 1
James (if that's his real name) is home, give him the brief, demand the
money
cash if possible, cash check if that isn't possible
Ask him what his phone number is, write it down, then dial it in front
of
him to check it (cell phone)
Situation 2
James is not home,
Check around his property and look in the windows, check his rubbish for
any
letters or information.
inquire with his neighbors on who lives there, do they his know his
whereabouts and what name he goes under and have they seen anything
unusual
like moving vans... etc.....
In either case.
Check his mail for him. see what names are on the letters; write then
all
down, you can even bring it to him if he is home (how nice)
note any cars parked on the property; take down the vehicle details
When I get you report on the situation, I can organise the rest of the
people who have been ripped off into somesort of action. Probably a
beating of some kind or talk to police
4. A reply from Mark
Hi Rosey -
tell Dave I'll be at Mr Caldwell's house and stand outside and watch
them until 19:00 hrs tonight :-)
he he he he
5. A reply from James And at last the result
(one hour after the visit!!!! :) )
I understand you are upset with me/Expressnet and a I appologise for
this.
I am as frustrated as you are at the problems obtaining product. While
you
order has been "frustrated" we have delivered goods to many, many other
customers. I can assure you I have no intention of "doing a runner" as
your
friend's e-mail suggests.
I am more than happy to refund your money if you wish. Further, I will
send you a small gift by means of appology which I hope you will accept.
I understand your address to be:
---- ---- ---- ---- Terrace
Hamilton.
Regards,
James Caldwell.
6. Me to Mark
Hey bro
> i rang the guy and he said that he spoke with you just a few minutes
> beforehand and that you and he agreed on a solution.
>
> that solution was that he will send you the check in the mail.
>
> is this true ?
Last i new is that he is calling you at work and you two are going to
agree on a time to pick up the check.
Did this occur???
If so all will go well tomorrow
or else one finger will be broken on his kids hand every hour the money
is not delivered :)
Peace out
Light and Laughter
David
7. Me to Mark "The picking up of the check after locking James
down to a time"
Ok
I just talked to his Wifey
James is getting home at 6:30 tonight
So arranged for a 7:00pm pick up of the check with her.
And that should be that, don't forget to ask for my gift to :)
ok
------------------------Begin Rosey------------------------
hi mark
-------------------------End Rosey-----------------------
Ok bro and that should be dat
Pea ce out
Nigger
8. Me to Mark "Congratulations success, Can't hide behind your
answering machine now can you James" :)
Hail Markie Auckland Gangster and collector of protection money
> Dave - I got the money as a check.
>
> The guy was a fat middle aged wimpy guy.
>
> I made him shake my hand he he he.
>
Fat hands with a wimpy handshake I bet :)
> He says he will send the gift down (he didn't like me).
He better or else his house will be torched
>
>
> I will post the check down or if U like courier it personally
Cool
could you deposit in for me (to make sure it is valid :) )
BNZ Dargaville branch -------------------------
> (where's
> my cut :-)
I'll give you a nice CD full of ---- and metal videos and a generous
piece of ---- cake ;()
Rock on
DAVID
Footnote:
End off story, Cheque banked ok
Still waiting for gift
mmm Maybe should send mark around to get it
ANYBODY WANT HIM TO TAKE A MESSAGE FOR THEM TO MR. CALDWELL
Bye all
Light and Laughter
David
Justin wrote:
> As some of you may be aware I made payment for some goods to
> ExpressNet on 16/11/98. A fortnight after that payment, nothing had
> arrived and a thread from a concerned customer appeared in nz.comp, a
> customer confused and complaining of lack of delivery of products and
> lack of reply to emails. This sparked some knee-jerk responses from
> others, myself included as I was a customer at the time, questioning
> ExpressNet's service and whether they were ripping people off. In
> response to these concerns I emailed ExpressNet and received a reply
> stating they were also very concerned about these postings and would
> look into my own order and get back to me asap. That mail was
> received on 2/12/98. General manager James Caldwell posted a reply
> soon after stating they were having a few problems but basically going
> on about how most are happy and making it seem as though they were
> great, doing their best for their customers, blah blah blah, which of
> course gave me some relief that the original poster was merely unlucky
> or something. That company reply is quoted at the end of this.
>
> Anyway after that email was received on the 2nd I proceeded to send
> several emails to ExpressNet, each one increasing in demand of some
> news, each one not replied to. I then left a very specific
> answerphone message, also not replied to. I then proceeded to mail
> them last Wednesday and Thursday strongly demanding some information,
> each mail not replied to, so I asked for a full refund on Friday.
> Their public posting (below) stated it had always been their policy to
> give immediate refunds. This refund has not arrived, now three
> working days later, and answerphone messages left this week have also
> not been replied to.
>
> So what I'm asking is simple, what avenues could I now investigate to
> get my money back? I have still not seen any of the products I
> ordered from the company.
>
> I wouldn't be so quick to act if they would merely give some level of
> service to me but they refuse to even send one email. I have to
> wonder whether the David that participated in the thread would have
> received his refund had he not spoken publically about this. We share
> similarities in experiences, quite amazing considering ExpressNet only
> have one or two unhappy customers (see below).
>
> Justin
> (cc'd to Ja...@ExpressNet.co.nz as per request below)
>
>
> On Fri, 04 Dec 1998 19:49:46 +1300, Isobel <Ja...@ExpressNet.co.nz>
> wrote:
>
> >As the General Manager of ExpressNet I should like to respond to some
of the
> >opinions expressed in this thread.
> >
> >- We do not / have not "hidden" behind anything. Our web site
clearly states
> >our contact email, physical address, fax etc. For those wanting the
non Toll
> >free phone line it is 09-625-2587.
> >
> >- We are in business, are doing well and intend to be of service to
our
> >customers for some years to come. One of our suppliers recently
commented how
> >we were by far the biggest on-line re-seller he supplies. (Others may
be
> >bigger but have a shop etc. as well)
> >
> >- We have a very large number of happy customers. Many comment on our
pricing,
> >delivery and service. It is most un-usual for Kiwi's to offer praise
so we
> >really notice it when we get it.
> >
> >- We have one or two not so happy customers - which is very upsetting
to us.
> >
> >- We have some CURRENT COMPETITORS using this thread to stir. (I
won't expose
> >this mischievous person if they cease to comment - you know who you
are).
> >
> >- We have had some supply issues with some suppliers. This is not
uncommon in
> >the industry. Followers of the industry will have read about even
the biggest
> >of suppliers like Compaq have had problems supplying recently.
> >
> >- We do not have phone answering capacity we would like. All
available lines
> >in our street are utilized at this time. We make an attempt to answer
all
> >calls between 8 am and 8pm during the week. Calls outside these
hours are
> >answered if at all possible. Also, calling several times without
leaving a
> >message doesn't count as trying to contact ExpressNet - we can't
reply for
> >obvious reasons.
> >
> >THAT'S ALL VERY WELL BUT WHAT IS EXPRESSNET DOING ABOUT IT?
> >
> >- Over the week end we will remove all
distributors/manufacturers/products
> >from the web site which we are finding hard to supply.
> >
> >- Any customer who is waiting for product is entitled to immediate
refund for
> >undelivered goods. THIS HAS ALWAYS BEEN OUR POLICY. The only thing we
ask is
> >that we have time to cancel the order with our supplier to avoid
having goods
> >in transit to the customer at the same time we refund the money. This
does not
> >take long. In the case of our customer "David" he had a cheque
within 24
> >hours of us speaking earlier this week.
> >
> >- We are modifying our order tracking software to include the
automation &
> >tracking of customer communications.
> >
> >- If anyone has a concern about anything related to ExpressNet I am
more than
> >happy to email or call them.
> >
> >- Please, if you want to comment on ExpressNet (either good or bad)
in
> >Newsgroups, please cc: us. We want to know what our customers think
of us,
> >but don't have the time to browse the groups anymore.
> >
> >- E-commerce creates a lot of new business issues which both us as
vendors and
> >our customers have to learn about. We do not claim to be perfect,
but we do
> >take all comments on-board and adjust our businesses processes and
systems.
> >Our longer term customers will testify to this.
> >
> >I feel sure there will be some comments on this - someone is sure to
pick on
> >something I have or have not said. I will not be entering into an
on-going
> >debate in this forum, however I will respond to any email comments
you choose
> >to address to directly to me.
> >
> > James Caldwell.
> >General Manger, ExpressNet.