New HDD with bad sectors (advice please)
Blair Corkran
I have just purchased a new PC with a 4.3 GB Quantum HDD which when I
run a scan disk over it tells me that there are 65.635 bad sectors.
I have taken it back to where I bought it and they did a scan which
verified that there were 65.635 bad sectors and they told me that this
equates to 0.3% of the hard drive and the supplier will only replace
with a new hard drive when there is more than 3% of the HDD in bad
sectors.
.
I have also been unable to use a thorough scan with the auto fix bad
files optain initialized without the program constantly stopping and
telling me that scan disk has restarted 10 times because windows or
another program have been writing to this disk.
I was told by the supplier that this to is normal and to click
continue tab when this happens and it will then keep proceeding to
scan the drive, ( I personally think that it doesn't seem to get past
the first set of files and this is causing it to stop).
Are I being taken for a ride, or are these valid claims
Cheers Blair
be...@netaccess.co.nz
Paul Wilkins
Blair Corkran wrote in article <343bb0c...@snews.zippo.com>...
>I have just purchased a new PC with a 4.3 GB Quantum HDD which when I
>run a scan disk over it tells me that there are 65.635 bad sectors.
>I have taken it back to where I bought it and they did a scan which
>verified that there were 65.635 bad sectors and they told me that this
>equates to 0.3% of the hard drive and the supplier will only replace
>with a new hard drive when there is more than 3% of the HDD in bad
>sectors.
But that'd mean about 130 meg (or more) of bad sectors!!
My gods - who is the company / supplier wo we can avoid them?
Paul Wilkins
David Paul Schreiber
Blair Corkran (be...@netaccess.co.nz) wrote:
:
: Are I being taken for a ride, or are these valid claims
You're being robbed, a new drive should have bad sectors. Also if you
run scandisk from a dos session (boot to dos) then you avoid problems with
other apps using the disk.
CyberTech
In article <343bb0c...@snews.zippo.com>, be...@netaccess.co.nz (Blair
Corkran) wrote:
> I have just purchased a new PC with a 4.3 GB Quantum HDD which when I
> run a scan disk over it tells me that there are 65.635 bad sectors.
> I have taken it back to where I bought it and they did a scan which
> verified that there were 65.635 bad sectors and they told me that this
> equates to 0.3% of the hard drive and the supplier will only replace
> with a new hard drive when there is more than 3% of the HDD in bad
> sectors.
When you brought your system/drive you bought new therefore you are
entitiled to a hard drive in new condition make them replace it threaten
to take them to court or whatever. The drive is not in a new condition if
it has bad sectors.Make them replace it.
<snip>
> Are I being taken for a ride, or are these valid claims
YES!!!!!
chasj
Blair Corkran wrote in message <343bb0c...@snews.zippo.com>...
>I have just purchased a new PC with a 4.3 GB Quantum HDD which when I
>run a scan disk over it tells me that there are 65.635 bad sectors.
>I have taken it back to where I bought it and they did a scan which
>verified that there were 65.635 bad sectors and they told me that
_______________________________________________________
Under the Consumer Protection act they have to repair or replace it.
If they don't then start talking about Fair Go and consumer Rights.
Marvin
Blair Corkran wrote:
>
> I have just purchased a new PC with a 4.3 GB Quantum HDD which when I
> run a scan disk over it tells me that there are 65.635 bad sectors.
Insist they replace it, like the others said
> I have also been unable to use a thorough scan with the auto fix bad
> files optain initialized without the program constantly stopping and
> telling me that scan disk has restarted 10 times because windows or
> another program have been writing to this disk.
> I was told by the supplier that this to is normal and to click
> continue tab when this happens and it will then keep proceeding to
> scan the drive, ( I personally think that it doesn't seem to get past
> the first set of files and this is causing it to stop).
I get this every now and then at work, due to other apps etc running in
the background. If you are running Scheduler or anything like that, or
even some virus detection software, turn it off temporarily, and leave
your machine to it. Works a treat for us.
Marvin
Scott
Blair Corkran wrote in article <343bb0c...@snews.zippo.com>...
>I have just purchased a new PC with a 4.3 GB Quantum HDD which when I
>run a scan disk over it tells me that there are 65.635 bad sectors.
>I have taken it back to where I bought it and they did a scan which
>verified that there were 65.635 bad sectors and they told me that this
>equates to 0.3% of the hard drive and the supplier will only replace
>with a new hard drive when there is more than 3% of the HDD in bad
>sectors.
1. Insist on a replacement.
2. Contact Quantum and report the problem giving the details on the drive
and the name of the company that sold you the PC. You can get the contact
info from www.quantum.com. I'm sure that they will be interested.
Also suggest that anyone looking for a HDD go with Western Digital (if
available in NZ). They may cost a little more but I have been using them for
years without a single failure. Once when installing a second drive into an
old 486 I was missing the documentation on the drive making it impossible to
set the jumpers. I managed to get a real person on the phone at W.D. (USA)
who actually knew what the settings should be. A real surprise in this day
and age.
Hope you get it resolved satisfactorily.
-SJJ.
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David Bursell
be...@netaccess.co.nz (Blair Corkran) wrote:
>I have just purchased a new PC with a 4.3 GB Quantum HDD which when I
>run a scan disk over it tells me that there are 65.635 bad sectors.
>I have taken it back to where I bought it and they did a scan which
>verified that there were 65.635 bad sectors and they told me that this
>equates to 0.3% of the hard drive and the supplier will only replace
>with a new hard drive when there is more than 3% of the HDD in bad
>sectors.
Quantum drives have a "Defect free interface" which means that any
defective sectors should be mapped out and reallocated to the free
space reserved on the drive for this purpose. This works fine in
practice until the number of bad sectors exceeds the allocated free
space. Then you have a BAD drive. A new drive certainly should never
show bad sectors. I've bought a lot of Quantum drives and generally
they're great, but occasionally you get a bad one, and they are
replaced without trouble. (My supplier is Tech Pacific).
One point missed by some of these posters is that the Consumer
Guarantees Act doesn't cover goods used in a business, so you should
tell your dealer you bought it for home use, which of course you did
;-)
Tell us who the scumbag dealer is if he deserves to be exposed.
*******************************************************
David Bursell, Hillcrest Electronics
Hi Fi Service. Computer Service, Upgrades and Sales. CD Writing.
Auckland, New Zealand, Ph/Fax: 64 9 479-5793. Mob: 021 674455
Internet: dbur...@iconz.co.nz or dbur...@compuserve.com
Checkout my Web site: http://www.iconz.co.nz/~dbursell/
*******************************************************
John Davis
Scott (wwde...@mindspring.com) wrote:
> 1. Insist on a replacement.
>
> 2. Contact Quantum and report the problem giving the details on the drive
> and the name of the company that sold you the PC. You can get the contact
> info from www.quantum.com. I'm sure that they will be interested.
I'd agree with that - like it isn't even a problem for the vendor, all they
have to do is return the drive to the quantum importer, it isn't as if it
costs them a thing - they're just being lazy.
> Also suggest that anyone looking for a HDD go with Western Digital (if
> available in NZ). They may cost a little more but I have been using them for
> years without a single failure.
I wish I could say the same - I've got a few dead WDs around here, including
a 420Mb that died one month out of warranty :-( Then again I've had
a DOA seagate 2Gb IDE, and a few dead quantums too, and even managed to kill
a server class micropolis scsi drive, so maybe I'm cursed (or it could just
be that I've got a big enough amount of hardware around here that even
a <1% failure rate still means a few drives a year cark it)
--
-------------------------------------------------------------------------------
|o John Davis email:j.d...@chem.canterbury.ac.nz phone:+64-3-3642-421 o|
|o http://john.chem.canterbury.ac.nz/john fax: +64-3-3642-110 o|
|o (Depart)mental Programmer,Chemistry Department o|
|o University of Canterbury,Christchurch, New Zealand o|
Topaz
>When you brought your system/drive you bought new therefore you are
>entitiled to a hard drive in new condition make them replace it threaten
>to take them to court or whatever. The drive is not in a new condition if
>it has bad sectors.Make them replace it.
>
When you bought the drive, you were buying it under the condition that it
would perform it's task that it was intended for, which it can't....because
of the bad sectors.
Take it back and politely mention that you would either like a *full* refund
or a replacement drive. Ensure that any freight charges that may suddenly
come up, are paid by the firm. If they still tell you that they can only
get a replacement from their supplier if the bad sectors are 3% of the HDD,
tell them that it's a supplier/retailer problem, not yours.
If they *still* try to say no....tell them these three words
"Consumer Guarantees Act 1993"
(ok, so it's three words and some numbers.....<grin>)
If they STILL refuse to replace it....you are getting taken for a ride....
Go down to your local Citizens' Advice Branch and get info on the Consumers
Act.
Don't let them get away with this, just another example of a computer
retailer that doesn't know they are breaking the law!!!
Topaz
Richard Parry
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Hi Blair;
Blair Corkran wrote:
> Are I being taken for a ride, or are these valid claims
You're being taken for a ride :)
Tell 'em to fix it. If they won't, return it under Consumer act or
wossname - I have heard you can return it because it doesn't suit your
purpose (the colour could be wrong, for instance).
What's the name of the company, just out of interest? :)
--
Richard Parry Network Controller/Analyst
National Library of New Zealand Richar...@natlib.govt.nz
Phone 64 4 474 3010 Mobile 021 664 655 Fax 64 4 474 3140
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<HTML>
Hi Blair;
<P>Blair Corkran wrote:
<BLOCKQUOTE TYPE=CITE>Are I being taken for a ride, or are these valid
claims</BLOCKQUOTE>
<P>You're being taken for a ride :)<BR>
<BR>
Tell 'em to fix it. If they won't, return it under Consumer act or
wossname - I have heard you can return it because it doesn't suit your
purpose (the colour could be wrong, for instance).
<P>What's the name of the company, just out of interest? :)
<PRE>--
Richard Parry Network Controller/Analyst
National Library of New Zealand Richar...@natlib.govt.nz
Phone 64 4 474 3010 Mobile 021 664 655 Fax 64 4 474 3140</PRE>
</HTML>
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Paul Wilkins
Kendrick McWha wrote
>This happened to a friend of mine in Chch about a year ago. I told him
>to to complain where he bought the PC from but they gave him the same
3%
>story. So then I told him to complain louder and they finally did
>replace the drive.
> I won't say who it was that he bought his PC from, but it was
>between LL and NN.
Ahh yes, now we all know what company that is, don't we?
I'm sure that we don't have to tell people to keep away from MicroMart.
There's already lots of people out there who've had their own personal
dealings with the company and as such are staying well away from them.
Quite frankly I'm surprised that they're still going. Maybe it's because
they try to sell to the first time user who doesn't know much about
computers or what the rules and regulations are surrounding them.
Paul Wilkins