"Your computer needs a Windows Certificate"????

[~misfit~]

Ok, bought a Nokia 3710 Fold to replace my damaged 2720 Fold and, on going
to the Nokia NZ website support page for this model:
http://www.nokia.com/nz-en/support/product/3710-fold/ I'm told that the
'Nokia PC Suite' that I've been using to backup my 2720 is being replaced
with 'Nokia Suite'. (Using my T60 laptop running XP Pro, fully updated.)

Ok, I figure new phone, new software so, after transferring contacts etc.
from a 2720 backup file to the 3710 using PC Suite I uninstall Nokia PC
Suite (and all entries starting with 'Nokia' in 'Add and Remove
Programmes'). Defrag, reboot and go to install the Nokia Suite (~90MB) that
I just downloaded.

Straight away I get an error that tells me what's in the subject of this
post;

"Your computer needs a windows certificate. The Windows authentication
certificate (VeriSign Primary Intermediate CA Certificate) is missing from
your computer. Before you can install Nokia Suite, please install the
certificate."

The last bit is an hyperlink that takes me to:
https://knowledge.verisign.com/support/code-signing-support/index?page=content&id=AR1739
and I'm baffled. What?

So I ring Nokia NZ and get an Asian who speaks English with an American
accent. Twenty-five minutes later I'm told that it's a Microsoft issue and
am given MS NZ's 0800 number - only to get a recorded message to call back
during business hours.

Now, I dont think that this is an MS issue and that, come tomorrow, if I
call, I'll end up chasing my tail for ages, getting increasingly frustrated.

Can anyone here help me please? The Nokia software doesn't ask you to select
an OS, in fact the file is called Nokia_Suite_webinstaller_ALL.exe, so I
assume that the 'ALL' bit is all OSes (or at least all [relatively] current
Windows versions.

Help?

TIA.
--
Shaun.

"Humans will have advanced a long, long, way when religious belief has a
cozy little classification in the DSM."
David Melville (in r.a.s.f1)

[Enkidu]

Have you tried installing the certificates? It is likely that removing
the Nokia software also (incorrectly) removed the certificates too.

Cheers,

Cliff

[Gordon]

hey, just open you wallet/bank account to MS. All will be well.

Be warned gentle reader, the OS you use is more important than the hardware.

[Stephen Worthington]

I think all you need to do is install those certificates:


http://discussions.nokia.com/t5/Nokia-Suite/Nokia-suite-couldn-t-be-installed-on-an-isolated-computer/td-p/1407439

Nokia seems to have used a certificate to sign the code for the Nokia
Suite that is too new to have matching authority certificates in XP
SP2. Installing the matching certificates fixes that. So it is a
Nokia problem - they should have used certificates that supported XP.
But it is easily fixed.

That Symantec/VeriSign page is also bad - it should have given the
proper installation instructions, and preferably an explanation also.

As well, the Nokia installer should have given you an option to
proceed with the install without checking the signing.

[~misfit~]

Thanks Stephen, and all who replied. An IT friend of mine who reads this
group emailed me the fix last night, I thought that I should post it here so
that the folks who tried to assist me know how to get around this issue:

Simply go here:
<http://www.microsoft.com/en-nz/download/details.aspx?id=29434> and, once
you've downloaded and run the 1.5MB 'Genuine Advantage' test to make sure
your install is legit you are free to download and install the root
certificates.

After that all went perfectly. I'm still bemused as to why Nokia included a
hyperlink to Symantec/VeriSign when, with a link to that MS page I would
have had the software installed with only a couple minutes extra rather than
the ~45 minutes I spent Googling (without finding the answer), 25 minutes on
the phone to Nokia and then having to rely on the kindness of others to sort
it out for me.

Thanks mate (you know who you are <g>). I hope you don't mind me posting
this follow-up, I know your knowledge is your bread-and-butter and undersand
that if you give it away freely and randomly you don't get to eat. However
this group (or at least the core of legit members whom I've 'known' for over
a decade) have been good to me and I wanted those who invested their time
trying to help me to know the answer.

Cheers,

[~misfit~]

Somewhere on teh intarwebs Stephen Worthington wrote:

[snip]

> I think all you need to do is install those certificates:
>
>
> http://discussions.nokia.com/t5/Nokia-Suite/Nokia-suite-couldn-t-be-installed-on-an-isolated-computer/td-p/1407439
>
> Nokia seems to have used a certificate to sign the code for the Nokia
> Suite that is too new to have matching authority certificates in XP
> SP2. Installing the matching certificates fixes that. So it is a
> Nokia problem - they should have used certificates that supported XP.
> But it is easily fixed.

Ah, sorry, I replied as a 'thread tie-up' without following your link. So
*that's* how to use those blocks of text! I read to save them with a *.cer
affix elsewhere but not how to import them into XP. I tried putting them in
the Windows folder, the folder I was trying to install the Nokia software
from, almost everywhere on my machine (but didn't 'action them)! I must find
and delete them all now.

I didn't find anything about how to use them, as is detailed in your link.
Thanks. I can't say if it works as I did it the other way but it's obvious
that your Google-fu is stronger than mine!

(Or maybe I should have just gone to the Nokia forums in the first place,
although I *did* look in the 'FAQs' for the software with no luck.)

Cheers,

[~misfit~]

Somewhere on teh intarwebs ~misfit~ wrote:
[snip]

> Simply go here:
> <http://www.microsoft.com/en-nz/download/details.aspx?id=29434> and,
> once you've downloaded and run the 1.5MB 'Genuine Advantage' test to
> make sure your install is legit you are free to download and install
> the root certificates.
>
> After that all went perfectly.

Hmmm, updating the root certificates for Windows seems to have had at least
one other effect (and I've hardly done anything on my machine today!).

I use OE (with OEQuoteFix) for newsgroups (I know, I know...) and, for some
reason, on this T60 I've never been able to view messages with a fixed font,
even though it's been selected in the 'Format' drop-down menu. (I've needed
it from time-to-time for when folks post tables, as they do in the F1 group,
and have had to resort to cut'n'pasting text into notepad.) Anyway, now it
works differently[1]. Odd, in the close to three years I've been using this
machine it hasn't worked and updating the root certificates has fixed it.
<ponders> I wonder if there are other changes to my software?

[1]When I say 'differently' I can select 'Plain Text' or 'Rich Text (HTML)'.
However, I used to be able to, if plain text was selected, then select from
a sub-menu, if I wanted fixed spacing or not. As it stands I don't have that
option, it's fixed spacing (which I'm having a bit of trouble with right
now) or HTML - and I'd never post HTML to usenet. Hmmm.... First-off I'll
re-start OE....