randursy igasho celestyna

0 views

Skip to first unread message

Xena Donovan

unread,

Aug 2, 2024, 3:06:13 AM8/2/24

to nyoswisigho

I haven't been able to log onto Netflix for almost a week now. Keep getting: "Unable to sign in. The account name or password is incorrect. Please try again. (117). Netflix runs fine on other computers, just suddenly not on Apple TV. Otherwise Apple TV is working fine, with iTunes, You Tube, etc. Netflix claims it's an Apple issue. Apple won't discuss without a service contract. I know others have this problem from researching. Tried changing passwords, DNS, restoring, resetting, unplugging, etc. Anyone have a suggestion?

Same issue. Neither Netfix nor Apple are taking ownership. So, we cancelled our netflix subscription, have stopped purchasing any iTunes content, and just took back a Macbook Air we purchased for ourselves and two Apple TVs we purchased for family as gifts. Until they can grow up and find a solution I will not be purchasing any of their products. Apple released an update to Apple TV today (12.16.11) but still not a solution. I get the same 117 error but netflix works on every other piece of hardware we own...

I have found a work around that so far has worked. I changed my passedword for Netflix to all numbers and what do you know I was able to login to all 3 of my Apple TVs in my house. For some reason changing my password to all numbers works and has been all morning.

Doesn't work for me. My password was all numbers to begin with. I even tried changing it to another password with all numbers. I found a suggestion on another threat about rolling back the last ATV update, I'm gonna give that a try.

Click on joshuaerda's comments, and it will take you to his two entries about this problem. When you get to the part about downloading the previous software, he says to press SHIFT, but you have to press OPTION. (actually, that's assuming you have a Mac, don't know about windows). Good luck!

Okay, so I got a little lazy and never actually rolled back my AppleTV software. (I was simply streaming Netflix to the iPad and then mirroring onto the TV via AppleTV - in the hopes that the problem would be solved for me somehow.) However, my husband became proactive and actually called Netflix for a solution - which I had never attempted.

They claimed that my password had recently been reset to "12345" about a week before. Had I been the one calling, I would have explained that no, in fact, I had not reset my password, and that actually I had "re-reset my password" via their website to what it had always been just a couple days before in hopes of fixing the problem.

I guess the "re-reset" to my original password never "communicated" itself to Apple TV, because when they changed the "12345" password at Netflix HQ, everything was fine. (Odd, because the iPad, iPhone, and website all required my original password, not 12345. And shouldn't AppleTV just check-in with Netflix to confirm this password, rather than require its own unique one. Hmmmm...)

MORE INTERESTINGLY - the other day I downloaded the new Netflix update to my iPad and...lo and behold...same error! This time on my iPad. Luckily, I remembered the issue and tried to log in with the 12345 password, success! So for some reason the password associated with certain devices appears to reset itself to 12345 periodically - perhaps when an update is installed. I dunno. Anyway, seems I got lucky.

Called Netflix. Did not have a solution. Your suggestion worked like a charm. Hopefully the next Apple TV update will solve the problem for the many users that do not know your workaround. Many thanks.

I had the same symptoms as most others on this thread. Netflix on apple tv was working fine, then I started getting the (117) error. I tried changing the Netflix password, no luck. I upgraded to apple tv 4.4.4, still didn't work. I called Netflix and apple, and they blamed each other. As crazy as it sounded, I tried using the password to 12345, but it didn't work.

I had the exact same problem. After talking to both Netflix and Apple Support, I tried changing my password by adding one letter, and, lo and behold, it worked like a charm. Hopefully they will fix this glitch so others don't have to go through this nonsense.

Same problem, Apple TV 2 stopped playing some TV episodes that could be played on other devices. Tried the DNS trick, tried changing the password, no change - it still didn't work. For the first time it happened while I was watching a movie. The stream froze, then appeared to be buffering, then I got the Netflix unavailable. If this is so wide spread like it seems, why isn't Apple/Netflix fixing this?

Apple blames Netflix and vice-versa. Neither has an incentive to fix the problem as long as they can blame the other. I'm so frustrated that I may install the XviD Codec and go to peer-to-peer piracy!

A fe years ago I let a friend use my iPhone to access his Netflix account and I guess that he must have saved his username and password in 1Password.
Now (when I go to the Netflix page) it autofills HIS username and password.
I have searched for "Netflix", his username, but it does it show up in Password.
Where can it be coming from?

1Password never auto-fills any information (1Password's filling requires your prompting), so as Stephen_C mentioned it is something else (possibly/most likely iCloud Keychain) that is filling those details in.

@Jenny349 My initial reaction was to "just say no." However, I then realized that Netflix memberships are geographically based. So a US membership won't be workable on servers in another country, or the content will be limited. I have friends in other countries that use a VPN so that they can access the US based content on both Amazon and Netflix.

I would not give out your personal password, but if many of your guests are from other countries far away, it may be worth it to purchase a separate guest membership for your property. On the scale of things, it's a small price to pay for happy/happier guests.

@Jenny349 Perhaps they tried and ran into the issues I mentioned. I think you can log in but you get a message that your content is limited. Something like that. I experienced that the last time I traveled outside the U.S., but it's been a while so I don't remember the exact message.

That's a good question, but when I look at the billing info when logged into my account, I can't see anywhere where sensitive info is displayed, only the email address that I am signed up with (password is hidden). Perhaps that's enough for someone who knows what they are doing to scam you, but it seems Netflix already has in place security measures.

I would be more worried about guests using services where there are additional fees, e.g. Amazon Prime or Apple TV+, where there is both included content and paid for content. Guests could run up quite the bill if they had access to your personal account. Even if you set up separate accounts for guests, I imagine they could still do this, unless there is a way to restrict that?

@Jenny349

The TV in the guest apartment is set up so they only need to click on Netflix app in the menu. I just have one account but two devices can use it at the same time. They don't enter a password its already entered. The option is "John" me and "Airbnb Guest" and in insructions I ask they click on the the Guest one, so they don't populate my selections with the kind of shows they like to watch. One guest with a kid just checked out and so now I see a bunch of cartoon shows which means mom clicked on my channel, but not a big deal. They don't have any passwords and can access streaming cable and NF just by clicking on the app option. You don't need a separate account for them at least here in the US. I have have had one guest sign into their account so need to check each time to make sure guest didn't sign out of my account and into theirs.

Nope. Nope. Nope. (not to mention remote access to your account after they leave). You can either pay for a Netflix account for the unit (last resort), or you can buy a Roku box and put it in guest mode so they can't log into your accounts.

We provide a DVD player with a ton of movies and television series.

We once had a guest ask for the cable password to buy a movie and offered to pay the cost. She was such a great guest we waived the fee ($3.95) and she didn't abuse the privilege during her stay. But for the most part, nope - we don't give out passwords. But I did stay at an Airbnb that had streaming services already activated and I may consider that for future (I'm dropping cable due to the expense), but I will child-lock any pay-per-view options if I do.

BTW - Roku TV bought Quibi and rebranded as Roku Originals (free), and there are plenty of other apps on Roku that can entertain guests with free streaming and movies without them needing your passwords.

For example, if Joe tells me the username and password so I can watch Netflix on his account, would it be illegal for me to share it with Bob? Would it make a difference if I created a separate account for Bob (but still under Joe's subscription)?

Assume there is nothing in the terms of service prohibiting accounts from being shared. To my understanding, this comes down to if the license Joe granted me is sub-licensable or transferable. I heard it often depends on if the license was paid for or free. I'm asking this question to learn about the law, obviously the best course of action would be to ask the owner if it's ok to share.

Let's take this a bit further. Perhaps Joe Schmoe gave you his debit card information so that you could make deposits for him and he said you could take $5 out for yourself for the trouble. This is a contract between you and Joe for a service. You can't extend Joe's offer to Jane Doe by saying "here is some debit card information, take $2.50 out for yourself". You have no right to extend your contract with Joe to somebody else.

Now specifically for passwords it basically boils down to the same thing. Unless Joe gives you explicit permission to give that to somebody else, you can't just decide to unilaterally give what Joe gave you to somebody else.