Article: NYC Transit offers 3-D modeling
Anna.Ma...@gmail.com
The "3-D modeling" is routine, albeit an error msg about it not being
available for subway will flash.
There were some interesting quotes though.
"People getting directions through self service instead of calling for
help translates into cost savings, and Benjamin said his agency has
started work to quantify them. For instance, the abandonment rate on
calls-people who get tired of waiting on hold-has dropped
dramatically."
"Users can send e-mails directly to individuals assigned
responsibility for customer service by rail line."
"Other transit agencies around the country are looking at ways to use
GIS and global positioning system (GPS) technology to enhance their
trip planners. For instance, TriMet, the public transit agency in the
Portland, Ore., area has added a feature called TransitTracker that
provides real-time bus and light-rail train arrival times that riders
can access online, on the street and over the phone. By equipping
every TriMet bus with a GPS transmitter, the agency can relay to users
exactly how far a bus is from their stop."