G3000 Scanner

[Amabella Batton]

Ihave a Canon Pixma G3000 Printer, its IJ scan Utility was working fine untill last 2 days, but from last 2 days it is showing the scanner is not available while in use by another, error code 5, 206, 8. please suggest any solution.

Hi, vsthimmaraju!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof) and how your printer communicates with your computer (i.e. via USB cable or via Wi-Fi). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

If you're using Windows and you've installed a Canon driver, VueScan's built-in drivers won't conflict with this. If you haven't installed a Windows driver for this scanner, VueScan will automatically install a driver.

To scan from IJ Scan Utility using a scanner or printer connected to a network, specify your scanner or printer with IJ Network Scanner Selector EX, then follow the steps below to change the connection status between it and the computer.

I have a PIXMA MG5520 printer. The printer works, the copier works, but when I try to scan, I get a Code 5,157,69. I have uninstalled and reinstalled the software, but nothing seems to work. So my guess is that there is a setting which somehow got changed. Please help.

I was getting the same error and tried un-install / re-install, which didn't work. Then I turned of my work VPN to see if that was the issue and it was. As soon as I disconnected the VPN it worked again, so the first couple of times I used the scanner I must not have been on my company's VPN. Hope that helps!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

I'm having the same issue with my MG2922. I haven't used the scanner since I moved, and it worked fine before. I have a VPN, I disabled it and basically shut off all of my virus software to no avail.

You will need to have the Canon IJ Network Scanner Selector running on your computer in order to scan wirelessly. To ensure it is running, from the Start menu on your computer, select All Programs, then Canon Utilities, then IJ Network Scanner Selector EX (folder), then IJ Network Scanner Selector EX (program). When launched, the icon appears in the notification area of the taskbar. You can also try temporarily disabling any antivirus or firewall software that is on your computer, as these programs sometimes block the scanning process of the printer. If you still experience difficult scanning, please call or email us using one of the methods on the Contact Us page for further assistance.

I have tried everything you have suggested, except temporarily disabling the firewall and antivirus software. I have decided not to do this and bought a USB printer cable and am now scanning through Devices and Printers because it still doesn't work as you have advertised. I bought the printer because it was wireless and am very disappointed with it. I could have bought a $40 printer that does the same thing.

If you would like to continue troubleshooting the wireless scanning issue, to see if the scanner is being recognized by the computer, I would like to have you try and scan from the Microsoft Paint program. To do this, please follow these steps:

2. Once inside of Paint, in the upper left corner you will see a blue square; please click on that and select FROM SCANNER OR CAMERA. A window will appear asking you what device you want to use. Please select your printer, then press the OK button.

3. In the next window, you should have the option of selecting a document type; please select one, then press the SCAN button in the window. Are you able to scan wirelessly successfully using Microsoft Paint?

Also, if you still have not received a response via email, please check the SPAM or Junk Mail folders of your email program, as sometimes emails can be received and end up in those folders. You can also call us at the number on our Contact Us page and a representative will be happy to assist you via telephone.

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