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Adrienne Borgman

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Aug 2, 2024, 8:16:46 AM8/2/24

to nyafearopna

I can access my Netflix account via my computer and can stream to my Xbox and other laptops. I've been on the phone three different times with Netflix tech support and they're telling me it's currently a "known issue" with iPads - but there's no ETA and and I'm not seeing any other reports of this on other forums.

Both of my iPad2s (32gb WiFi) can now access NetFlix with no problem. However, these are my daughters' iPads. MY iPad is a 1st gen 64gb 3G and yet I still cannot access NetFlix. I'm getting the "cannot connect to Netflix at this time..." error.

Not sure what this "known issue" with iPads would be with Netflix's iPad app. That would be like Microsoft claiming a problem with Word for the Mac is an OS X or a particular Mac model problem they have nothing to do with whatsoever.

Just so you don't feel all alone on this, yes, I'm having exactly the same problem ... except that it's with my iPhone. I can connect through the TV and desktop ... but not using the Netflix application I just downloaded from the iTunes store. I launch the "app" using WIFI and get the "We are unable to connect you to Netflx. Please try again later" message. Worse ... the "app" is frozen ... so there's no maneuvering.

I am having the exact same issue on my iPad 2 (16gb wifi) and, just like you, the Netflix screen freezes with the error message up immediately upon opening the app. Also having no problems streaming from my iPhone, laptop, or PS3. Sorry I can't help but I'm glad I'm not alone!

So I called NetFlix tech support for the 4th time last night. This time, they didn't even pretend to have a clue what the problem was. They had me reinstall the app, they changed my password, blah blah blah. Finally they told me "it's obviously an Apple DNS issue you should make an appointment at the Genius Bar". HUH????You. Have. Got. To. Be. Kidding. Me. I can get to EVERY website and access my corporate Exchange email. This is NOT an DNS issue and Apple is not my ISP. So with that, I've canceled my NetFlix account.

I can't get access to netflix via iPad. I can via wii and computer. Netflix has sent me to apple but I don't want to pay 39.99 for support. Hoping someone knows what to do so I can get access given my son is using the wii right now

Assuming that your iPad (regardless of whether it's an iPad or iPad2) can connect to netflix.com through the iPad's Safari browser, you're probably not going to get this resolved. The problem is at the Netflix end and the fact that they are redirecting users to Apple indicates that they don't have a solution and are grasping at straws. That said, I suppose it's possible that Apple made a change in iOS 4.3.3 that may have broken connectivity with Netflix's streaming servers but if that were the case, we would see a lot more users complaining about this.

Coming around full circle (at least in my case), for sh!tz and grinz, I reopened my Netflix account today. Now I'm getting it once again on my iPad and both iPad2s. Note that I had to delete the Netflix app and reinstall it on all 3 iPads, but I'd done this MANY times over the past several weeks.

i'm assuming it's something on the netflix servers and how they handle requests from the apps on Apple devices. As you say they've obviously changed something on their backend. too bad they wouldn't own up to it instead of trying to say "Apple DNS" obviously they don't understand basic networking ;-)

I am having the same problem, started july 8. did a netflix rest in the settings box on my ipad1, reinstalled my app, then called netflix support. they found out that my ip address had me in Colorado, rather than Virginia, and that was the problem. I use DSL for my internet connection. They suggest I call Apple support, but Apple would not help. I will try to release my ip address and see if that fixes it.

Hopefully those of you out there can help find a solution to this. I have two Roku stick, one of which functions without issue (Streaming Stick 4k), but unfortunately I'm having problems with the Roku Express.

My Roku Express connects to Netflix without issue, however, it will connect to any other streaming service reliably. I ended up performing a reset of the router and the Roku Express stick, after which it connected to Prime once but since its last use it is now failing to connect. Prime reports error code 0.28 and other services simply fail to initialise/connect.

I've attempted a factory reset of the Roku Express but this hasn't made any noticeable difference. I have various other devices connected to the router including the other Roku stick, PC, mobile phone etc.

We appreciate your report about this playback issue you're experiencing, and we'd like to know more about it. Could you tell us if you've been able to use this before without seeing these issues happening? How far is this device from your router? We would also suggest connecting your device to an alternative network, like a mobile hotspot, to see if that makes a difference.

The Roku box is in the room adjacent to the router. I tested the alternate wifi connection point available and this made no difference and I also tested using the suggested mobile phone hotspot but again, no difference.

If it's of any relevance, when the Roku box starts up it doesn't have the same advertisements/banners I see on the other box within the house prior to obtaining a connection to the network. I've also noticed that the only time the banners populate are on the three occasions I've successfully connected to services other than Netflix.

I have managed to perform firmware updates to both the Roku Express box and my router, however, this issue still persists. The only way I have found as a work around is to perform a Network Connection Reset whenever I wish to use one of the affected services.

@RokuEuniceL - I ensure to keep my devices up to date, however, as per your instruction I checked for updates and I am running the latest version. I have also swapped over my device so that it is powered via a wall socket (first time I've heard of this advice for your devices) and it has made no difference.

In the past I had an issue with my old Belkin Router modem when used my provider's DNS. Everything Google, suddenly stopped working for several minutes. I could sometimes use e.g. Google Japan or South Africa but could not use my country's Google. Change the DNS to Google's and this worked with no problem. My new TP-LINK VR900 does not have this issue and is using my provider's DNS.

Netflix not working for me for my Sony KD 49X8305C. I am getting ui-800-03 error message. I have BT home hub 3. I have tried clearing the Netflix app cache and data. Also tried resetting the home hub 3 router. Have tried powering off tv. Turned BT protect and parent controls off. No joy.

I have switched off wireless router, then connected Sony Tv to Wifi 4g hotspot on my Iphone. Then logged into netflix with no issues. Then removed all other wireless remebered wifi points, factory reset my router. Then signed out of netflix, then turned back on router and conneted TV to router. Then logged into Netflix with no further issues.

On checking the network it seem like it connects fine to netflix server 1. But not to netflix server 2 and 3 (error nw-2-5). And Internet connection to the tv is fine, other programs on tv are working with no problem (Kodi working fine).

I tried different solutions, switching off the tv from electricity and same for router, tried reinstalling the netflix app via es file explorer. Tried the last solution, connecting my tv via AP using my phone, at this point the netflix connected ad I was able to sign out, Then resettled my modem and when reconnected the tv via the BT modem the problem is back again.

New Sony KD-55XD8599, with latest available Sony firmware software update on 5 Dec 2016, but was still not connecting to Netflix. Using wired connection to BT Router. Gave error codes UI-800-3 and NW-2-5. More details, after Network Connection check: Netflix Server 1 :- (green tick) OK. Netflix Server 2 :- (red cross) NOT OK nw-2-5. Netflix Server 3 :- (red cross) NOT OK nw-2-5. Internet :- (green tick) OK. Phoned Sony helpline, told to try different method of connecting to Internet. Used mobile phone as hotspot to connect TV to Internet via WiFi. Netflix connected OK via mobile phone, and after initiating Netflix, then continued working Ok via BT router - whilst Netflix is running and then disconnecting from mobile phone hotspot. But next attempt by BT router only, gave same problems again. Second call to Sony helpline suggested turning off BT Parental Controls and BT Web Protect. My Parental Controls were already off, but have now also turned off BT Web Protect - and this now seems to have fixed the issue with Netflix. So this seems to be a problem only with Sony TVs connecting to Netflix, with BT Web Protect ON. Other apps are OK, and my other (Samsung) TV connects OK whateve BT Web Protect is set to.

Anyone else with the XiOne, having issues with netflix?
ALL other streaming apps work fine on the box, netflix will not load.
Brings up the logo, spins for a bit, then says cant connect.

Doing some of the netflix app tests, says its not connected to the internet.
Obviously the box is and works with everything else.

Have rebooted, etc all already.

Netflix seems to work fine on my XiOne and Xi6-T set-top boxes. However, it looks like the stored app data got reset on the XiOne -- when I launched the app, I got the initial sign-in screen and had to log into the app again.

ITs been working fine on my other boxes.
I have since tried doing the reset of netflix from pressing A, as well as when I get into that netflix diag menu a reset there (probably doing the same thing).

Same issue.

My next thought, would be a full factory rest on the whole box?