The.Long.Dark.Update.v1.29-BAT Key Generator
Giovanna Qiu
Also, I got the logs, thank you. I noticed on the 3rd (when you replaced the batteries, right?) you started also getting battery charger fault/charger fault cleared messages. I also did not notice anything about the calibration in the log as you noted.
I need to discuss this a little further with someone else but then we may need to manually update the runtime. The other thing, can you tell me under UPS->About in the web UI what the firmware is of that UPS i.e. 654.17.D or similar?
But as soon as we calibrate for run time calculation, or anything that requires the unit to switch to battery power, the battery level immediately drops to 0%. I am also getting a lot of alarms that say: "UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately." followed by "UPS: A low battery condition no longer exists", and if utility power fails Unit shutdown immediately. UPS configured Low Battery Duration is 2 Minutes.
I also have the same issue, the ups model is SmartUPS 1500I, when I connect one of the server power cable all the battery leds begin to flash an the powerchut software reports there is no power to support the load.
Can you provide the new event/data logs? You should see a runtime calibration started/completed event. How did you initiate it? Also, in the management card, if you did it that way, the screen should tell you when the last calibration happened.
If a runtime calibration is not working for anyone when issued via software or Network Mgmt Card, a manual calibration should be attempted. If that is not easily possible or has already been attempted, then what is provided/done in the third party APC Fix utility is what would be provided by us. Though, I cannot guarantee that utility will work since it is not made or provided by APC. I would suggest that anyone who has this issue contacts their local support and asks for help resetting the battery constants for their UPS if you just replaced the batteries, the low battery duration is set properly or has not been changed per what is here -> Why are the battery charge LEDs flashing on a Smart-UPS? FAQs Schneider Electric US and the problem is with the runtime reporting being incorrect after the batteries were replaced.
I am looking to fix the calibration issue, as per Web utility estimated runtime is 28 min with 70% Load but backup is only 10 min. Could you Please send me Battery smart constants parameters detail for Smart-UPS RT 6000 XL or any other procedure Thomas was referring above.
That is what technical support is able to provide to you and why I referred you to them so that I don't have to keep up with manually sending it out to every person that finds this post each time. It is also a last resort after the other items we ran through and discussed.
We just replaced all of the batteries and now the unit will show that the "Battery Capacity" is at 100% but as soon as we do a self-test, or anything that requires the unit to switch to battery power, the battery level imediatly drops to 0%. I am also getting a lot of alarms that say: "UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately." followed by "UPS: A low battery condition no longer exists." and then repeat every 10 seconds or so.
Um, right now, it's at 100% batt cap but still says only 4 minutes of runtime and the alarm is still going off telling me the following below. I hope I didn't replace those batteries for nothing. Very confusing.
I just tried a load tester on a few of the old batteries. They all show in the green, with WEAK being their tested reading but now I'm wondering if it's the UPS itself that isn't changing them or something.
To change your notification settings, you'll want to go to the Network Management Card web UI, go to Administration->Notification-> By Event/By group. The default setting if you don't change it is to get every event every 2 minutes until the condition clears so that nobody can complain they didn't get notified.
If you want to change the setting on just this one event, select by Event as noted above, and then I select the main heading Power Events and then scroll down until you find this event. Once you do, select it and you'll see where you can edit the notification for a delay, repeat, and interval. Then click apply.
With the log files, then I can see if this is related to a setting. It sounds like your reported runtime is within two minutes of the low battery duration time (which is also two minutes). But if someone raised this value, it could cause an issue too.
hi mlewis this alarm The battery power is too low to support the load; if power fails, the UPS will be shut down immediately explain that probably you have a fail in the modules of batteries; the ups model surta10000xl have 4 modules of batteries you have to check the voltage shoul be 105 vdc each module.otherwise you will have change the 4 modules of batteries remember that the battery life is aprox 3 years.
I see what you are talking about, being able to get to the Event and I do see Delay, Repeat and Internet but it's set to 12hrs. I turned off the SNMP alerts and for some reason, that seems to have stopped the alerts.
Rated Output Voltage: 208 VACBypass Upper Voltage: 229 VACBypass Lower Voltage: 146 VACOutput Frequency: Auto HzNote: Changing the Rated Output Voltage may change the Bypass Upper/Lower Voltages and may take a minute to update.
I think the problem is that your reported runtime is 3 minutes (which that probably isnt correct, right?) It is probably within two minutes of the low battery duration which you did not post (located under shutdown settings near the shutdown delay, etc). That is set to two minutes but default so with a reported runtime of three minutes, it's generating this message.
So, basically, this could've happened if the UPS recently went to battery or did a self test where it recalculated the runtime. My question is: how old are these batteries? If they are within 3-5 years (their typical lifetime), it may be time to consider replacement but if they are relatively new, then we need to adjust the displayed runtime by one of a few different methods.
Another thing I am seeing (completely separate) is that you're inputting 250V but outputting 208V - if you're in the USA, this typically is not good practice and you should output what you input since if the UPS goes to bypass, your load will see a higher voltage than its currently receiving which could cause a problem if you supply the wrong voltage. Do you know why it is set like this? Changing it might disrupt the output so we should discuss first.
I am also installing a generator to this setup as I had in my old setup so I only need a couple of minutes standby. The generator takes 30 seconds to be ready then it's transfer switch will switch the load. When the power comes back, it will switch back to utility. This is the setup I had before.
Finally, the reason for the weird voltage setup is because I am using a couple of voltage drop down units to get 120VAC from two of the UPS's connections on the back. The input on those is 208VAC and I was told that I need to match this voltage. I am aware that there will be a big voltage spike but I was told it would be ok. So far, it's never damaged my equipment but I'd love to have things as they should be if this is not how it should be set up. Yes, I am in the US so my utility voltage is 240VAC.
ShutdownStart of ShutdownLow Battery Duration: 02 minutesShutdown Delay: 020 secondsMaximum Required Delay:2 minutesBasic Signaling Shutdown: EnableDuration of ShutdownSleep Time: hours [0 to 359.9]End of ShutdownMinimum Battery Capacity: 00 %Return Delay: 000 seconds
OK I understand. Also, the status screen was good and I also needed the shutdown one here to confirm my thoughts (which you just provided). Do you know how much runtime is typically reported via the management card? With your load, it seems like 3 minutes reported is too low so that comes back to my battery age question and how old they are because it is either reporting 3 because they are really old and low capacity or they are newer and the UPS does not know it has new batteries in it and needs to be calibrated. Once we get the UPS to display the correct amount of runtime, the issue you're having will be fixed. You probably also have a flashing battery bar graph on the front panel of the UPS..?
And OK on the voltage - you're right. If you step down 240v, you'll get 136 or so via the step down transformer when you don't use a step down that can do 208 or 240v. As long as the equipment can handle it, no major issue I suppose.
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