duplicating emails

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Simon Squire

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May 8, 2019, 10:08:20 AM5/8/19

to NV Form Mule Add-on

I have an issue that has only recent started to happen, upon submitting a Google Form formmule send the same email twice, this is happening with all the forms i use formmule for

An ideas on how to stop this so it only sends one email

Many thanks

Amanda Smith

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May 8, 2019, 11:41:14 AM5/8/19

to NV Form Mule Add-on

Hello Simon,

This duplicate email issue I believe is connected to having the form trigger on. ( triggers are run by Google)

You could try taking the trigger off and then running manually when you want to send out the emails or frequently, creating a completely new spreadsheet solves the problem. (I know this can be a lot of work)

I have been following the Google Issue Tracker and many people have reported this to Google ( it is not only happening in Form Mule)

I would suggest that you follow the Issue Tracker and also let Google know that you are seeing this error. Notifying them that is still occurring is helpful. Google has acknowledged the issue ( comment #19) and say they are working on a fix.