Form Mule not loading

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Proyecto Working Capital LATAM

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Sep 5, 2019, 2:24:55 PM9/5/19
to NV Form Mule Add-on
Hello, 

I've been using From Mule for a couple of months and it has been working fine, but 4 days ago it stoped working. It just doesnt load, it shows a spining wheel constantly.

Please help
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Amanda Smith

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Sep 6, 2019, 11:10:05 AM9/6/19
to NV Form Mule Add-on
Thank you for supplying a screenshot of the error console. The errors I see look as if Form Mule is setup to run on an email template sheet. ( not the main sheet with the data to merge)
Also, there might be duplicate email templates which you can find by going to the bottom left-hand corner of your spreadsheet and clicking on the 'all sheets' icon.

(These duplicate email tabs can be created if job settings are recreated either because Form Mule is set up multiple times on the same spreadsheet or when Form Mule is accessed while logged into multiple accounts which can confuse the permission settings.)

Once you get the duplicate tabs deleted, you should be able to open up Form Mule, from the dropdown menu go to step1. "Choose source data and set merge type" (see image below) and then make sure the correct sheet is selected.

Screen Shot 2019-08-27 at 5.13.11 PM.png




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