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Bara Konvickova
Jul 17, 2019, 12:13:36 PM7/17/19
to NV Form Mule Add-on
On my sheet I used to have a FormMule managing a few templates but it stopped working and anytime I want to open it, it goes into a loop and does not respond. Did anybody have a similar issue? How best can we fix it? We even tried removing all columns/tabs used by the tool and reset from scratch, but it didn't help.
Amanda Smith
Jul 18, 2019, 10:39:14 AM7/18/19
to NV Form Mule Add-on
Hello,
Next time this happens could you hold down Control+Shift+J" on a PC or "Command+Option+I" on a Mac and when the side window opens, take a screenshot of the error console ( make sure the side window is on the 'console' tab)
This might give us some insight into what error is occurring. Also if you retrieve your User Key from the Form Mule drop down, we can check the backend for errors.
This might give us some insight into what error is occurring. Also if you retrieve your User Key from the Form Mule drop down, we can check the backend for errors.
I would also make sure at the time you are running Form Mule, that you are only logged into one google account. (multiple accounts open can cause permission errors). Thanks!
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Tiffany Nasise
Jul 22, 2019, 6:22:02 PM7/22/19
to NV Form Mule Add-on
Hi Amanda,
I have run into this error as well. Below is the screenshot you requested.
User key: AOLcDSC+uX3tD1ytH3/Q3N8JZjpMwh5sfXroAFlbAjsRmzpHUwnvhWU4nDsIGI4ovXVrdREQGMnj
User key: AOLcDSC+uX3tD1ytH3/Q3N8JZjpMwh5sfXroAFlbAjsRmzpHUwnvhWU4nDsIGI4ovXVrdREQGMnj
Amanda Smith
Jul 23, 2019, 4:20:06 PM7/23/19
to NV Form Mule Add-on
Hi Tiffany,
Thank you for supplying your user key and screenshot of the error console. The errors I see on the backend look as if Form Mule is setup to run on an email template sheet. ( not the main sheet with the data to merge)
Also, there are probably many duplicate email templates which may have really long tab names.
You can find these tabs by going to the bottom left-hand corner of your spreadsheet and clicking on the 'all sheets' icon.
(These duplicate email tabs can be created if job settings are recreated either because Form Mule is set up multiple times on the same spreadsheet or when Form Mule is accessed while logged into multiple accounts which can confuse the permission settings.)
Once you get the duplicate tabs deleted, you should be able to open up Form Mule, from the dropdown menu go to step1. "Choose source data and set merge type" and then make sure the correct sheet is selected. (see image below)
Also, there are probably many duplicate email templates which may have really long tab names.
You can find these tabs by going to the bottom left-hand corner of your spreadsheet and clicking on the 'all sheets' icon.
(These duplicate email tabs can be created if job settings are recreated either because Form Mule is set up multiple times on the same spreadsheet or when Form Mule is accessed while logged into multiple accounts which can confuse the permission settings.)
Once you get the duplicate tabs deleted, you should be able to open up Form Mule, from the dropdown menu go to step1. "Choose source data and set merge type" and then make sure the correct sheet is selected. (see image below)
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