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David Aguilera
May 21, 2019, 10:23:33 AM5/21/19
to NV Form Mule Add-on
Hi,
In an attempt to resolve an email send error, I am trying to open formMule and keep getting the spinner. I followed the various fixes given in other posts:
- Deleted duplicate message templates
- Ensured only 1 Google account logged in
- Tried incognito mode
My user key is: AOLcDSBnXWDRndF1hkpz1XrJAC0XPr8Xunb+43t8q3c1GAPIbU/ng9COytd6DxB1Oa5yoVn7CxbT
Attached is the error console.
Any additional guidance you can provide is appreciated.
Thank you,
David Aguilera
Amanda Smith
May 22, 2019, 11:02:51 AM5/22/19
to NV Form Mule Add-on
Hello David,
Thank you for supplying your user key and screenshots of the error console. The errors I see on the backend look as if Form Mule is setup to run on an email template sheet. ( not the main sheet with the data to merge)
Also, there are probably many duplicate email templates (tabs with long names)
You can find these tabs by going to the bottom left-hand corner of your spreadsheet and clicking on the 'all sheets' icon.
(These duplicate email tabs can be created if job settings are recreated either because formMule is set up multiple times on the same spreadsheet or when formMule is accessed while logged into multiple accounts which can confuse the permission settings.)
Once you get the duplicate tabs deleted, you should be able to open up formMule, from the dropdown menu go to step1. "Choose source data and set merge type" and then make sure the correct sheet is selected.
Also, I see you have the timezone error (currently many others are experiencing this with Google Sheets)
Also, there are probably many duplicate email templates (tabs with long names)
You can find these tabs by going to the bottom left-hand corner of your spreadsheet and clicking on the 'all sheets' icon.
(These duplicate email tabs can be created if job settings are recreated either because formMule is set up multiple times on the same spreadsheet or when formMule is accessed while logged into multiple accounts which can confuse the permission settings.)
Once you get the duplicate tabs deleted, you should be able to open up formMule, from the dropdown menu go to step1. "Choose source data and set merge type" and then make sure the correct sheet is selected.
Also, I see you have the timezone error (currently many others are experiencing this with Google Sheets)
In your spreadsheet, go to file > spreadsheet settings > change time zone. Change the time zone> save> and then change back to what you need it to be set as> save.
Thanks!
David Aguilera
May 24, 2019, 11:59:22 AM5/24/19
to NV Form Mule Add-on
Hi Amanda,
I appreciate you getting back to me on this issue. I am a little confused by the instructions. Prior to posting, I had already done the 2 suggestions:
- deleted duplicate email templates
- reset the time zone
Attached are screenshots of the hidden tabs. There is only 1 template sheet: "Missing Homework Notification." Is there somewhere else I need to look?
I went through the time zone reset steps again and tried to open formMule by selected step 1 as instructed. I had no success. Anything else you can advise is appreciated.
- David
On Tuesday, May 21, 2019 at 10:23:33 AM UTC-4, David Aguilera wrote:
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