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Sales Account
Jun 12, 2019, 12:11:28 PM6/12/19
to NV Form Mule Add-on
User key : AOLcDSD9/tDa0TbF64tZl/p+nC0LKyP79Gof/gI90mf2IPnvM3MiFO86juJ2Wugao8eI7obbGG1J
Logged out from all other google accounts, cleared cache & cookies, tried in incognito window also, Still not opening.
Darcie Dynes
Jun 13, 2019, 7:05:26 AM6/13/19
to NV Form Mule Add-on
I'm having the same problem.
Amanda Smith
Jun 13, 2019, 2:50:17 PM6/13/19
to NV Form Mule Add-on
Hello,
Thank you for providing your user key.
From the key, the errors that are present say that template sheet name(s) have been deleted.
In Step 2: 'Set # of templates and send conditions', is it possible the names of the email templates were deleted and not re-written?
Essentially Form Mule is trying to match the email template names from the spreadsheet to the email template names in the module and is getting stuck on this step.
You can check if you can open straight up to this step from the Form Mule drop-down.
You may encounter the same spinning wheel though and it might just be easier to reset up this job on a new spreadsheet.
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