Form Mule emails are being blocked

[Thomas Guthrie]

Everything has been working fine for a very long time but late yesterday (10/3/19) emails from nasmga.com using Form Mule are being blocked. I am able to send messages directly from my G Suite email account but everything that uses Form Mule is getting blocked.  HELP!!!!!!!!

My user key is: AOLcDSCvN5y1tAJi+G4PF94H2RdhGNDBIifHr5678x52ArMcFT35hMVvMrFnsy6ThhtWzF8glqMn

[Amanda Smith]

Hello, 

Did you recently upgrade your Gmail account to G Suite? 

Others have reported that there is a period of time after newly upgrading there account that emails triggered by a third party add-on are being blocked, so it is possible that your emails are being blocked by google spam filters. If this is your case, you could contact Google Support for more information this issue.

Or, are you getting a bounced email notification? The link below will give you more info on Google's suggestions to fix bounced or rejected emails: support.google.com - Fix bounced or rejected emails - Gmail Help

Another possibility, another Form Mule user found when he removed embedded links from his email they were no longer flagged as spam.

Hope something here is helpful to you.

[Thomas Guthrie]

Thanks Amanda, I did not recently upgrade to G Suite.  Form Mule was working fine up until around 9 PM on 10/3/19. After that, email being sent by Form Mule are being blocked.  I added DKIM and SPF records to my domain today but I don't believe DNS has updated yet (says it can take up to 48 hours).  Unfortunately, I have low expectations that will have an impact. It feels like something on the Form Mule end but I don't know if anyone else is seeing this problem today or not.

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[Thomas Guthrie]

Also, I did try removing the links and making the message "text only". That worked when I had this problem in the past but did not seem to help today.

[Anna Bachman]

Hello,

thanks for your response.

I considered your three possibilities, but wonder if they all would result in no response emails being set at all?  Our issue is that the email that should be triggered by a form response ocassionally is not sent.

Since I posted in the google group, I found these following items in the FAQ, but I have not been successful setting up both a 'one-hour time trigger as well as the form submit trigger', as suggested in the first FAQ entry.  The highlighted statements seem to contradict each other, would you be able to clarify/direct me in setting up both the triggers?

My form submit trigger works sometimes, but sometimes it fails

If you have a lot of people completing a form at basically the same time, then FormMule can get overwhelmed and skip over some of your entries.  This is because if a new entry comes in while FormMule is already running, then it will miss that new entry.  

The best work around is to set a one-hour time trigger as well as the form submit trigger.  The time trigger will catch any of the missed rows sometime within the hour.

Understanding Triggers in FormMule

Triggers are automated actions that occur for specific events, like on a form submit or at a moment in time.  A trigger is authorized to run actions as the user who sets it, which means that emails and docs run on a trigger will look as though they were produced by the user who “owns” the trigger.

Google allows add-ons to have one trigger per type (i.e. form submit trigger, time trigger) per user, per document.  This means technically each user can install their own trigger on formMule, but that would create duplicate merged emails.  To avoid this we only allow a single trigger to be installed by any document collaborator. This is the trigger.

On Fri, Oct 4, 2019 at 12:01 PM Amanda Smith <asm...@newvisions.org> wrote:

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[Kameron Pence]

I experienced the exact same thing.   Mine is a new G Suite account, though.  I ended up adding DKIM records last night and it was about the same time you experienced an issue.  Did you get a "Message Blocked" response???  The error response was "Message Rejected".  

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[NASMGA Admin]

I did get Message Blocked. I added DKIM and SPF records today. They say it may take 48 hours for DNS to update. 

Sent from my iPhone

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[Amanda Smith]

Hello. Thank you for the details on your set-up, I have confirmed that there have been no recent changes to the Form Mule code or permission settings. 

The actions that Form Mule can control are the merging of the sheet data into an email and then pushing that email out via Google servers. 

How the email lands in the recipient's inbox are not under the control of the add-on. For example, Google controls email spam filters and certain domains have tighter regulations over what emails are allowed to pass through their networks.

Are the bounced email messages providing any information on why the email was rejected? Sometimes they have general information but other times it will be specific enough to help. I apologize, I do not know much about how DKIM and SPF improve deliverability or how long it takes for them to take effect. I just generally know that Google highly recommends enabling these components to overcome emails from being blocked.

I would suggest contacting Google Support to make sure the contents of your emails are in compliance with Google's definition of spam and see if they have any other steps you can take to resolve this issue, keep us posted on your progress.Thanks!

On Friday, October 4, 2019 at 12:05:22 PM UTC-4, Thomas Guthrie wrote:

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[CRISTINA GLARIA SANTAMARIA]

I am having the same problem. But in my case I can see up to 20 emails prepared to be sent (only 20 in the same document where before I was able to send 28....) but they are not sent ... I mean.... it seams that the program is "thinking" but doing nothing at the end.......and I have no message. My FormMule has been thinking all along the night but no emails are sent.

[Sanjeev Jain]

Hi ! 

I think that formmule needs to amend the backend code and use the GmailApp instead of MailApp function for sending emails. This is able to resolve the issue for all new G-Suite users!

Sanjeev 

[Shubham Garg]

Hi Sanjeev Ji,

May I know where i have to put the code ?

Because in my formmule in script editor i am getting only this.

function myFunction() {

  

}

[Mujeeb Ahmed]

Hi Thomas,

I'm facing the same issue. Any chance you got it resolved. If yes, Kindly let me know how you had it fixed. Much Appreciated!!

Thanks,

Mujeeb.

[Istituto Nazionale di Urbanistica Emilia-Romagna]

Same issue here: every email sent by form mule extension is being blocked or spammed by servers or clients..

Help..!!

[Bart van Dalfsen]

okay guys,

If you keep repeating yourselves then so will I.
Allow me to be ironic as a mule ought not to hit it's head to the same stone twice
(famous Dutch saying about people being stubborn when they shouldn't)

FACTS:

If the receiver of an email systems decides it is spam the problem is NOT the sender...

WHAT you send

and HOW you present yourself

can trigger the spam filter on the receiver side to not treat the email YOU like it to be treated...

...you can shout out for help as frequent as you want,

but the unfortunate fact remains YOUR EMAIL IS SPAM...

...according to the receiver...

and asking volunteers and FormMule adepts to change this is looking away from your own problem...

PROBLEM DESCRIPTION:

Chef !

My kid rejects the meal you make !

And YOU being the chef  and FormMule the kitchen where it happens ;)

INSTRUCTIONS:

1. Fix your content (as it triggers spamfilters)

2. Inform receivers to whitelist your email address

3. Ask the ICT authority at the receiver side why you are blacklisted and how to get whitelisted

4. Change your process if you cannot change the outcome

5. stop asking the secretary to fix YOUR problem

and try think out of the (Schrodinger's) box to become a happy being ;)

Don't forget to have a wonderful (Sun)day!

Cheers, Bart

Op zo 13 okt 2024 12:15 schreef 'Istituto Nazionale di Urbanistica Emilia-Romagna' via NV Form Mule Add-on <nv-form-m...@googlegroups.com>:

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[Joseph Schmidt]

This is above my pay grade but check the SPF record for your domain.  You will likely have to get the IT folks involved.

I think if you search the conversations, you will find some help.

Joe Schmidt

https://www.youtube.com/c/JoeSchmidt

 GLUA...@gmail.com

New Visions Blog Entry - Joe Schmidt

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[Istituto Nazionale di Urbanistica Emilia-Romagna]

No, you're partially wrong!

It's a problem of reputation of the sender!!!!

Ok, there are some "spammer" words not to be used.. But, without them, the sender could be spammed anyway!

It's a problem of reputation: since the sender or its way of sending is considered "spammer", it would be blocked or spammed..

Probably Form Mule could have some reputation problem in codes or authentication keys..

[Bart van Dalfsen]

FormMule does not control nor manage your reputation as a mail sender...
...and your reputation is in the eye of the receiver...
...it's their opinion your spamming...
...nothing FormMule can do about.

If your receivers do not trust mails sent on your behalf then simply think of another solution then email or FormMule to communicate with them.

Don't expect FM to manage, educate, negotiate or pledge towards the receivers of your mails...
...as it is not it's purpose to do so...
...and it works as it should...
...the mail was made and sent...
...but the receivers computer says NO.
...I do not want to treat this mail as normal...
...and that remains their call...
...our condolences for all your efforts...
...and happy to help you with issues that are related to FormMule, not

Op zo 13 okt 2024 19:12 schreef 'Istituto Nazionale di Urbanistica Emilia-Romagna' via NV Form Mule Add-on <nv-form-m...@googlegroups.com>:

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[Bart van Dalfsen]

pardon me for hitting send before finishing...

...happy to help you with issues that are related to FormMule, not including any perceiving errors by the receiving parties you would like to address...

Just like the Disclaimer of Google Forms says:

"Google is not responsible for the contents this form"

you should also know

"FormMule is not responsible for the contents of the mails"

AND MOST CERTAINLY NOT for your reputation as a sender of emails

End of story.

If you'ld like to express your opinion or emotions to contradict the above be prepared to be disappointed by the responses and the fact FM is not the cause your reputation isn't solid.

Spamfilters are - like mr. Trump - anything but perfect and often wrong in what they perceive as the truth.

(And yet he blames anyone except Republicans for it)

</terminate off-topic discussion>

Cheers, Bart

Op zo 13 okt 2024 21:57 schreef Bart van Dalfsen <bart.van...@gmail.com>: