Sends only first row; does not update send status; spins

[Norm Ivey]

My user key is AOLcDSCAOriBWa+uoRaIW42o2quhwXSzEyfuMFUi1e6Ke0zL1EJ7aUj3EWztCXE3VENfrm47QGqA

When I try to send emails, only the first record is sent, the send status for that record is not updated, and the send screen keeps spinning. If I cancel the spin and enter something into the send status column manually, then run it again, it will send the next record in the sheet and hang up again.

I have checked the time zone, and it is correct.

I have ensured that I am only signed into one Google account.

I have confirmed that I have no duplicate template sheets.

I have removed all other instances of formMule I have used in other sheets.

Can you help?

[Amanda Smith]

Hello,

Thank you for supplying your user key.

The main error I am seeing is that form mule is not set-up to merge on the right sheet, you should be able to open up formMule, from the dropdown menu go to step1. "Choose source data and set merge type" and then make sure the correct sheet is selected.

Make sure you are at the step in the image below.

I also do see the timezone error occurring as recently as today ( however this could be from any of your spreadsheets that have a Form Mule job)

I know you checked but it does not hurt to actually change the time zone, save and then change it back to make sure if you are still seeing an issue after fixing the merge sheet.

Thanks!

[Tziri Lamm]

I am also having the same issue.

My user key is AOLcDSDKFm+5S1ouPd3EXmHINtGSLvptlolUhPe5h1x+B6ZKQqovvoJe0kAHL1BpB5cKe84lozoZ.

Can you help me as well?

[Norm Ivey]

I changed the timezone and changed it back, AND I reset the spreadsheet source. Works fine now. Thank you for your help.

[Pauline Tisseyre]

Hi have the same issue. 

Here is my user key AOLcDSCdT8j0f0A4k6nxIhG3GYX1bw7RPIZv+AlOjpGvwq5vYzVQsK0iQhpRhUY1Tb8w7wfaIbap

Could you help me please? 

Thank you!
Pauline