Failing to Send

[Brian McKenzie]

Hi folks

I have a number of FormMule jobs that work well, but a recently created new job fails with just a spinning wheel. I opened the console while it was running and saw errors (attached).

Any ideas? Is this something on my end or a coding issue?

[Brian McKenzie]

For the FormMule Team -- here is my userkey: 

AOLcDSDsyw1J4Ct0xvMDF68ldByG2LDAv4yajUxV7VQkZj1kXSOl6/RGR2R1uCaNa0UWtJXy+WBR

[Amanda Smith]

Hi,

Thank you for supplying your user key. The errors I am seeing displayed under to key are connected to the spreadsheet timezone settings.

In your spreadsheet, go to file > spreadsheet settings > change time zone.
Change the time zone and then change back to what you need it to be set as. See if that resolves the error.

However, the errors that I see in the error console relating to a Network Connection Failure are usually temporary or may be solved by making sure your browser is updated, clearing cookies and the cache.

I would try both of these to see if we can get it up and running, also make sure you only have one Google account open at the time and/or open an incognito window and try and run form mule.

Thanks!

[Brian McKenzie]

Hey Amanda 

Ok, so I reset the timezone and it all worked!

Which is interesting because I have no idea how the timezone would have been different in this sheet versus any other sheet. 

The mysteries and vagaries of technology, I guess.

Thank you for your helpful response!

Brian

[Amanda Smith]

Wonderful! So happy to hear that worked!!

Thank you for this update, it is really helpful for others and myself to see what the fix is.

And I agree, I have no idea how or why the spreadsheet timezone settings get changed. A mystery indeed 🧐 haha

Best,

Amanda

[tish....@lposd.org]

Changing the timezone also fixed my issue with no text in the send status. Thanks!

[Brian McKenzie]

Can this be pinned to the top of the message list as a troubleshooting tip? Or do Google Groups not work that way?

[Amanda Smith]

Great idea, will do!!! 👍

[Jeff Badre]

me too!

On Friday, May 3, 2019 at 8:23:59 AM UTC-4, Brian McKenzie wrote:

[Jeff Badre]

On Friday, May 3, 2019 at 8:23:59 AM UTC-4, Brian McKenzie wrote:

[Don Wolff]

So, I am now seeing the same issue. Form is being completed and submitted to the Response Sheet, but no emails are being sent out. I can go in and preview and Save and Send messages, but no text is being updated in the Form Mule columns on the sheet. One of the actions includes the response edit URL for approval of leave, so this is kind of hampering our efforts to use this.

User key is AOLcDSCxhp+RkrSAdTbU788QGHyjgkChDVth6l2DrB3+s48GhzWek3VVlQa1XQ5IU3umBeLV/KwC

I have tried changing the timezone, saving, changing back, and submitting a request but no change in behavior. Any help is greatly appreciated!

[Michael Czajkowski]

Amanda,

I tried the timezone method and it did not work for me. Here is my userkey. Any help would be greatly appreciated. Thanks!

AOLcDSCUCOwqcdP2ukRXX7jrXqatdjBTZtIJmQHm5RIcL/rbens+VOQJU+ai+uJxeS9j+xjADW2G

[Theresa Morgan]

This issue popped up today for me too. I have changed the time zone and cleared cache & cookies. 

Sometimes I will get the option to Preview and Send (but not always). When I do this it sends all the requests using another email account as the sender. Specifically my personal email address, which is delegated, rather than the account that these forms were originally created with.

When I try to edit the template it just sits on a loading screen.  

Here is the Active User Key: AOLcDSBlgTCVLqyZcBxo3mz3h+Y67hCusqfeYQoQZ7wwO+8zweCFAcIBngyj1U6PqvD4YFgYZpTf

On Friday, May 3, 2019 at 9:01:17 AM UTC-7, Amanda Smith wrote:

[J P]

Hello there,    I tried changing the timezone,   refreshing the spreadsheet and the bug is not fixed.    Form Mule simply won't email replies at all...     please help..   this is a wonderful addon

On Friday, May 3, 2019 at 11:01:17 AM UTC-5, Amanda Smith wrote:

[Julie Fields]

We have been having trouble the last week where our emails are not sending as well.  If I manually push/run formmule the emails will send. I need them to work on the trigger though.  

 I checked the time zone and it is correct setting for us-  As of today though, our edit form url is missing!  Any suggestions??

Here is my AOLcDSCpUzaMugyXuiZHpSSBruI5BNtWLSWKJbBiEKiOHinAjb8OGvOwQkphMpeiQEPvtQF0GUer

On Friday, May 3, 2019 at 8:23:59 AM UTC-4, Brian McKenzie wrote:

[Amanda Smith]

The Google service interruptions this week seem to have disconnected trigger functionality so it might be necessary to reset the triggers.

First, make sure you are only logged into one Google account and open up Form Mule to the first step "Choose source data and set merge type", make sure the correct tab of your spreadsheet is selected in the 'set merge tab' dropdown (this is very important), then toggle the form/time triggers off >save> open Form Mule back up and turn them back on again. Run a test form submission to see if that gets it back up and running. Thanks!

[Camille M. Strycula]

It will work again as soon as you undo and redo the triggers.

[Kimberly Reaume]

Is there anything that can be done to create the URL's for the items that populated when the google service was interrupted?  I have a bunch that I need the form URL or have to go through an request users to resubmit.  This is a huge inconvienence.

Thanks,

Kim

On Friday, February 7, 2020 at 7:03:50 AM UTC-8, Amanda Smith wrote:

[Joseph Schmidt]

You can open FM and immediately close.  When you open FM again, you should get the menu below where you can bulk load the missing Edit URLs.

Joe Schmidt

 GLUA...@gmail.com

New Visions Blog Entry - Joe Schmidt

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[Kimberly Reaume]

It gives me...

Cannot find method getResponses(string)  

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[Joseph Schmidt]

There are other scripts out there.  I found this one but have not tested it yet.  Find edit URL  

Use it at your own risk.  I have not tested it.

Joe Schmidt

 GLUA...@gmail.com

New Visions Blog Entry - Joe Schmidt

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[Chris Parkinson]

Kim i will find the code I used. It creates links for all forms past and present. 

[Vidhi Srivastava]

Hi

I am trying to use Form mule for an approval function in which approver get the form edit URL but when I am building Email template in Build/Preview templates, it is not giving me the option to choose "Form Edit URL" in "Add merge tabs". The "Live Form URL" is available in merge tabs but not the Form Edit URL. 

I have already checked "Log the edit URL for each form submission".

Please look into this issue as I am facing this from past 1 month due to which I am unable to launch this Approval process in my organisation.

User Key: AM7xmWiqqjv5TN0nC5gphTUfLfB+Sbv4Fpxi+4dhGYbLbO/20HlzCe91T0XhuEMvBGbs7A2vzjeY

Thanks

Vidhi

[Andrew Dobbie - Centennial Sr PS (1506)]

Is formMule down? Trying to edit templates and the screen never loads.

ALwKgK84X7mJhGuTC+aXYDR1VMRIFOW48OxEFo0+nR5I+JcAsyUe+nR4ijDXecWsRVBIbohZAMT5

[Joseph Schmidt]

Look at the note in the description of this group.

Joe Schmidt

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[Nancy Francis]

not interested 

To view this discussion visit https://groups.google.com/d/msgid/nv-form-mule-add-on/CAPWPTOSgtOQDvbKL7CT%2BC7V7cBTs1QcEQSaRRDvU4f2UW0oQrw%40mail.gmail.com.

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Hi,

 

I'm following up on my previous email regarding exploring Virtual Assistant services.

May I send you a Pricing?

 

Thank you,
Nancy France