Formule greyed out after setup

[Josh Packard]

Hi Team,

Thanks so much for maintaining this great product...it's one of my favorites. I've been having a problem the past few weeks where I open up a spreadsheet, set everything up the way I want in form mule and when I log in the next day to edit or change something, form mule is greyed out in my add ins menu. I can successfully set up another one, but then the loop continues with it greyed out again the next day. Any suggestions?

User key is AOLcDSCwi0tQRTK35h9n6VM9/N7t0rkZNkyhr3XUEFRs90sMfOIxNIo5Iyujz3ODPeVFQldKYZSj

Console screenshot

Thank you!

[Amanda Smith]

Hello Josh,

Thank you for providing your user key and an image of the console.

The only error I can on the backend connected to your user key is that a time trigger error that says Form Mule can not access the spreadsheet ( this is probably for one of your other Form Mule jobs)

I am have not heard of this issue before and am curious where this sheet is being saved, is this spreadsheet on your drive ( not a team or shared drive), have you tried to open in an incognito window, are any other add-ons being grayed out from the Add-ons menu, do you have an add-blocker installed? ( any of these might be blocking access to the add-on)

Thanks!!!