Doctopus not recording

[Bradley Vargyas]

Hi all,

I've tried using the record feature on Doctopus with little success.  It appears to be recording, but I'm getting no audio during playback.  Is anyone else having this issue?

[Amanda Smith]

Hello Bradley,

Interesting, does the audio file land in the spreadsheet correctly and are the audio files being saved?

If you search for 'Goobric Audio Files' folder on your drive, can you see what type of file it appears as; it should be an audio file ( click info on the file type to check)

Thank you for the details!

[nathan....@lmusd.org]

I'm having the same problem. I've never used this feature before, so I don't know how it's supposed to display or work. But after attempting to record, it just shows 00:00 time recorded. After sending it to Drive, it's still 00:00. The reply to your post isn't addressing this either. If anyone has an assist here, please...?

[Jessica Woll]

Hi all, 

I'm having the same issue. When I record, the time appears as "0:00". Did you ever find a solution?

Thanks!

Jessica

[Jessica Woll]

Hi Amanda, 

I opened up Doctopus today and now the audio is working. I didn't do anything differently, but glad that the feature is working now!

Thanks!

Jess

[Amanda Smith]

Wonderful to hear that!! Thank you for the update!

Perhaps there was a glitch going on or a permission issue that was preventing the audio from saving.

[Mark Bilotta]

I'm having trouble recording comments.  It's very glitchy.  Some days it works perfectly, other days it does not.  Yes, I've check all my sound settings, yes I've checked permissions.  Same computer, same mic, same browser, different days.  It is a bug that needs to be fixed.  Do you have any solutions yet? 

[Nicole Guiles]

I'm having the same problem Mark. Hoping it works for me tomorrow! Voice comments are so much more personal and faster than typed ones. I'll be very disappointed it if doesn't work. :(