Lost my split screen view with assignment and rubric

[Idee Winfield]

A few weeks ago I stopped seeing my assignments in the split screen with the rubric and the assignment (see attached). I can use Full Edit and the assignment comes up, but in the split screen mode the message is: accounts.google.com refused to connect. 

Nothing changed. I'm using the same folders and the same rubrics and assignment locations as before the error.

Any suggestions?

[Amanda Smith]

Hello, 

"accounts.google.com refused to connect" sounds like a browser related issue.

Do you know if your Chrome Browser is up to date or are there any add-on blockers installed?

Also, can you make sure you are only logged into one Google account ( important) and try and open Goobric in an incognito window?

Thanks!

[Dory Parsons]

I also am having this problem. I checked for mulitple accounts, ad blockers, and tried using incognito window. Please help!

[Amanda Smith]

Hello Dory,

Are these files (assignment folder and rubric) on your drive (not on a team or shared drive)?

Next time this happens can you please hold down Control+Shift+J" on a PC or "Command+Option+I" on a Mac and when the side window opens, take a screenshot of the error console ( make sure the side window is on the 'console' tab). I would be curious to see if the error console can help us pinpoint the issue you are seeing.

Thanks!