Autocrat error message: You don't have access to template with ID

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Rashelle Porter

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Feb 17, 2025, 5:13:31 PM2/17/25
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I found this explanation online from 
Crystal1977

Original Poster
 and it is perfect for what I am currently experiencing.

Autocrat is saying I don't have access to the template or folder that I have been using for over a year now all the sudden, I am the owner of both.  I've checked the general access on both and they are set correctly, have tried uninstalling and re-installing autocrat, and have tried troubleshooting with my tech department (because this is a work google account) and they have confirmed that this add on has been approved and see no access issues on their end.  I don't know what could have happened last week to cause this but any suggestions are appreciated.

Joseph Schmidt

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Feb 17, 2025, 5:27:31 PM2/17/25
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Are you saying that you were using a shared drive?  This conference is usually the best place to go for solutions.  

I understand that the titles of the questions can make a search difficult.

I'm happy you found the solution.



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Rashelle Porter

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Feb 17, 2025, 7:00:04 PM2/17/25
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Hi.  It is in a shared folder but I created a folder that is not shared and started from scratch--I am still receiving the same error message.  I did not find a solution!  It is so strange, it worked beautifully for so long. Thank you. ~Rashelle

To view this discussion visit https://groups.google.com/d/msgid/nv-autocrat-add-on/CAPWPTORNh9qKY4J5apxWTAOuG%2BR9bDJWqhcCMELt3W8R-NToLw%40mail.gmail.com.

Joseph Schmidt

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Feb 18, 2025, 1:29:24 AM2/18/25
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None of the files or folders can be shared.
To view this discussion visit https://groups.google.com/d/msgid/nv-autocrat-add-on/CAAMJjuybpacZPpjnNJAi3BM3fq6Y6zVCAWw1U1Gx2-3QNFcNfw%40mail.gmail.com.
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