AutoCrat Not Sending Emails After Successful Merge

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Viral Dentist Club

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Oct 26, 2025, 8:05:47 AM (9 days ago) Oct 26
to NV Autocrat Add-on

Hello,

I’m using AutoCrat in Google Sheets to automatically generate course completion certificates.
The merge process itself works perfectly — all certificates are generated successfully in Google Drive — however, no emails are being sent to the recipients even though:

  • “Share doc?” is set to Yes and “Share doc as” is PDF.

  • The “To” field is mapped correctly to <<Email Address>>.

  • The triggers (Form trigger and Time trigger) are enabled and authorized.

  • The account has been re-authorized and permissions for Gmail and Drive were granted.

I can see the merged certificates in my Drive folder, but no outgoing emails appear in my Gmail “Sent” folder and recipients don’t receive anything.

Could you please advise what might be preventing AutoCrat from sending the emails?
I’m using the latest version of AutoCrat connected to this Google account: [insert your Gmail address].

Thank you for your help.
Best regards,
Dr. Lina Ahmed Ismael
General & Cosmetic Dentist

Joseph Schmidt

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Oct 26, 2025, 11:55:15 AM (9 days ago) Oct 26
to NV Autocrat Add-on
Look at the forth column for an error message.

You need to use the title of the column.

If you click on the vertical bar, you will get a list of usable tags.

Joe Schmidt

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