Issue with Autocrat Merge and Email Delivery

[BTP MLP]

I’d like to ask for your help regarding an issue I’m facing with Autocrat.

Recently, when people submit their forms, the merged documents are not being sent to their email addresses anymore. I checked the response spreadsheet, and it looks like the two most recent form submissions (as shown in the screenshot attached) have this issue.

In those latest rows, I can still see the file name “FORM WA - ELFA JULI” under the “Link to merged doc” column, but it seems to keep reusing or referencing the same document from the first record instead of generating a new one for each new form response.

Could you please help me check what might be causing this?
It was working normally before, but now the document merge and email sending seem to have stopped functioning as expected.

Thank you very much for your time and help.

Best regards,
Elfa

[BTP MLP]

Hi [Autocrat Developer/Support Team],

[Joseph Schmidt]

Do you have any rows that are blank except for a formula that generates a value.  " " (spave) is a value.

Did you recently make any changes to the source sheet?

You have the status column clipped so I can't see if Autocrat has put any hints there.

Joe Schmidt

https://www.youtube.com/c/JoeSchmidt

 GLUA...@gmail.com

New Visions Blog Entry - Joe Schmidt

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